Jump to content





Welcome to Ford Fusion Hybrid Forum


Sign In  Log in with Facebook

Create Account
Welcome to Ford Fusion Hybrid Forum, like most online communities you must register to view or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Be apart of Ford Fusion Hybrid Forum by signing in or creating an account.
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members.
 
Guest Message by DevFuse

Posted Image
Register your Fusion Hybrid at the official Ford authorized registry here.


Photo
- - - - -

"Route Calculation Failed" when starting from home

navigation mft

  • Please log in to reply
13 replies to this topic

#1 OFFLINE   dijital

dijital

    New Member

  • Fusion Hybrid Member
  • 10 posts
  • Region:Decline
  • Location:Earth
  • Current Vehicle:2013 Fusion Hybrid

Posted 12 May 2014 - 04:36 PM

My first post as a long-time lurker in the FFH forums, so please be gentle.   :) I've noticed an odd issue with the MFT navigation, and I'm trying to figure out how to troubleshoot, or if anyone else has seen this issue.  I'm driving a 2013 HyTi.

 

I'm in a Meetup group and once a month I drive to the next city over (About a 2 hour drive) for a meeting.  The meeting is in an old church which Sync knows as a POI.  I know the way, but usually set the nav anyway so I get traffic updates and ETA as I go.  The problem is, if I start from home, MFT can't calculate the route.  Or more precisely, she calculates it, gives me the nanny speech about obeying traffic laws, shows an ETA and highlights the route, then the screen blinks and the route is gone.  If I click over to Nav, I get "Route Calculation Failed".  Try again, same result.

 

Weirder, if I start the route from anywhere other than my home neighborhood (like from work 10 minutes away), the calculation completes as normal and I have no further issues.

 

I've tried searching for the place as a POI, entering the address manually, and having Services send the route to my nav.  I even tried a nearby address in the same destination neighborhood.  All have the same result.  The dealership applied some TSB related to the GPS not being able to locate itself (the car shows itself off road, etc), but that had no effect.

 

I even tried starting the route from elsewhere and driving near my house to see what happens.  As soon as I get into my neighborhood, MFT gives up routing and cancels.

 

I suspect that it's a map issue, but it's kinda frustrating.  Anyone seen something similar?









Lose this advertisement by becoming a member. Click here to create a free account.


#2 OFFLINE   jeff_h

jeff_h

    Fusion Hybrid Addict

  • Fusion Hybrid Member
  • 1,774 posts
  • Region:U.S. Southern Atlantic
  • Location:Virginia
  • Current Vehicle:Fusion Energi Titanium
  • My Hybrid's Year:2013

Posted 12 May 2014 - 04:44 PM

I suspect that it's a map issue, but it's kinda frustrating.  Anyone seen something similar?

 

Yes, I get this every time I visit a friend's neighborhood - when driving into their development I see a sign that says 'private road' and the navigation lady gives me the schpiel about "incomplete map data" which I assume is because their development does not have public (publicly-maintained) roads.  Is your neighborhood a similar setup?


  • hybridbear and dijital like this

2013 Fusion Titanium Energi Deep Impact Blue

 

204627.png

 


#3 OFFLINE   GrySql

GrySql

    Fusion Hybrid Fanatic

  • Fusion Hybrid Member
  • 3,168 posts
  • Region:Decline
  • Location:So Cal
  • Current Vehicle:Yes
  • My Hybrid's Year:Decline

Posted 12 May 2014 - 06:57 PM

I wonder if the newly available and updated A5 Nav Map card will fix that.  It's a possibility.


Edited by GrySql, 12 May 2014 - 06:58 PM.

  • dijital likes this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#4 OFFLINE   dijital

dijital

    New Member

  • Fusion Hybrid Member
  • 10 posts
  • Region:Decline
  • Location:Earth
  • Current Vehicle:2013 Fusion Hybrid

Posted 13 May 2014 - 08:54 AM

Yes, I get this every time I visit a friend's neighborhood - when driving into their development I see a sign that says 'private road' and the navigation lady gives me the schpiel about "incomplete map data" which I assume is because their development does not have public (publicly-maintained) roads.  Is your neighborhood a similar setup?

I've heard her mention "Incomplete Map Data" out in the boonies before, but never along this route. It goes along with what I suspect though, that there's data missing on the map whether Sync realizes it or not. It just seems an oddly specific set of circumstances.

My neighborhood is on a public road and the maps *seem* to show the road correctly... Same with the destination.

Edited by dijital, 13 May 2014 - 08:57 AM.


#5 OFFLINE   tr7driver

tr7driver

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 497 posts
  • Region:Decline
  • Location:Illinois
  • Current Vehicle:Fusion Ti Hybrid, C-Max Energi, Mustang GT convertible, Triumph TR7 convertible, Toyota Highlander
  • My Hybrid's Year:2014

Posted 13 May 2014 - 09:38 AM

You haven't accidently named your destination home or somehow given it a similar name to something else?  I could see an instance where you tell to go there and it thinks you are already there.



#6 OFFLINE   dijital

dijital

    New Member

  • Fusion Hybrid Member
  • 10 posts
  • Region:Decline
  • Location:Earth
  • Current Vehicle:2013 Fusion Hybrid

Posted 13 May 2014 - 09:45 AM

You haven't accidently named your destination home or somehow given it a similar name to something else?  I could see an instance where you tell to go there and it thinks you are already there.


I can see how that could happen, but I gave it a custom name. I've also tried directly routing to it using a POI search, and through Services.

#7 OFFLINE   FordIVTteam

FordIVTteam

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 308 posts
  • Region:Decline
  • Location:Dearborn, MI
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 13 May 2014 - 05:14 PM

I can see how that could happen, but I gave it a custom name. I've also tried directly routing to it using a POI search, and through Services.

 

Hi dijital,

 

Since you're able to to navigate to the church from other locations, perhaps the incomplete map data is near your home. Does the same thing happen if you enter a different address or POI while you're still in your neighborhood? Are you able to navigate to your home address from a different location? Do you receive any error messages when you get closer to home? 

 

Kim


FORD IN-VEHICLE TECHNOLOGY TEAM

p800.392.FORD (Prompts 1 then 3)
t@FordService @Ford
f: facebook.com/FordFusion facebook.com/Ford


#8 OFFLINE   hybridbear

hybridbear

    Fusion Hybrid Fanatic

  • Moderator
  • PipPipPipPipPip
  • 4,915 posts
  • Region:U.S. Northern Plains
  • Location:Minneapolis, MN
  • Current Vehicle:2013 Focus Electric, 2013 Fusion Energi Titanium
  • My Hybrid's Year:2013

Posted 13 May 2014 - 06:43 PM

 

Hi dijital,

 

Since you're able to to navigate to the church from other locations, perhaps the incomplete map data is near your home. Does the same thing happen if you enter a different address or POI while you're still in your neighborhood? Are you able to navigate to your home address from a different location? Do you receive any error messages when you get closer to home? 

 

Kim

These were my ideas too & what Jeff_h posted above. Thanks Kim for explaining it better than I could have.


  • jeff_h likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#9 OFFLINE   dijital

dijital

    New Member

  • Fusion Hybrid Member
  • 10 posts
  • Region:Decline
  • Location:Earth
  • Current Vehicle:2013 Fusion Hybrid

Posted 13 May 2014 - 07:54 PM

 

Hi dijital,

 

Since you're able to to navigate to the church from other locations, perhaps the incomplete map data is near your home. Does the same thing happen if you enter a different address or POI while you're still in your neighborhood? Are you able to navigate to your home address from a different location? Do you receive any error messages when you get closer to home? 

 

Kim

 

Kim,

 

I'd considered that too.  I regularly start navigation from our driveway, and this is the only destination that seems to fail from home.  I've never got an error routing to my home, or any route that passes through this neighborhood.  It just seems to be any route that starts in my neighborhood, and ends 2 hours away in this church's neighborhood.

 

Here's the even weirder thing.  Starting at that church and routing home... never a problem.

 

(I know, right?  Totally baffling...  :confused: )



#10 OFFLINE   acdii

acdii

    Fusion Hybrid Legal Resident

  • Fusion Hybrid Member
  • 8,174 posts
  • Region:U.S. Great Lakes
  • Location:Harvard
  • Current Vehicle:2013 HyTi, 2013 Flex EbTi
  • My Hybrid's Year:2013

Posted 14 May 2014 - 09:08 AM

Maybe its trying to tell you something.........  :kookie:


  • dijital likes this
Drive Smarter, Not Faster

Posted Image
https://www.facebook.../12595DesertRat

#11 OFFLINE   FordIVTteam

FordIVTteam

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 308 posts
  • Region:Decline
  • Location:Dearborn, MI
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 14 May 2014 - 03:45 PM

These were my ideas too & what Jeff_h posted above. Thanks Kim for explaining it better than I could have.

 

I try my best, hybridbear (even though I ended up being wrong). ;)

 

 

Kim,

 

I'd considered that too.  I regularly start navigation from our driveway, and this is the only destination that seems to fail from home.  I've never got an error routing to my home, or any route that passes through this neighborhood.  It just seems to be any route that starts in my neighborhood, and ends 2 hours away in this church's neighborhood.

 

Here's the even weirder thing.  Starting at that church and routing home... never a problem.

 

(I know, right?  Totally baffling...  :confused: )

 

I'm stumped! It's hard to tell if the issue is with the map information, the navigation system, or some other type of interference. Do you mind sending your VIN, mileage, and best phone number in a PM? Please include the address of the church as well. I'll document your concern and let you know what I recommend as far as troubleshooting goes. 

 

Kim


  • dijital likes this

FORD IN-VEHICLE TECHNOLOGY TEAM

p800.392.FORD (Prompts 1 then 3)
t@FordService @Ford
f: facebook.com/FordFusion facebook.com/Ford


#12 OFFLINE   dijital

dijital

    New Member

  • Fusion Hybrid Member
  • 10 posts
  • Region:Decline
  • Location:Earth
  • Current Vehicle:2013 Fusion Hybrid

Posted 30 June 2014 - 04:25 PM

UPDATE:  I just got a voicemail from the Ford Vehicle Technology Support Center.  Based on the case that Kim opened for me, they were able to determine that the issue lies with the mapping software itself.  Not only were they were able to reproduce the issue I was seeing, but they're currently working on a fix that will be applied with a future Nav system update.

 

Thanks again for your help, Kim!

 

:yahoo:  :dance:


  • jeff_h, hybridbear, GrySql and 1 other like this

#13 OFFLINE   FordIVTteam

FordIVTteam

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 308 posts
  • Region:Decline
  • Location:Dearborn, MI
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 30 June 2014 - 07:07 PM

UPDATE:  I just got a voicemail from the Ford Vehicle Technology Support Center.  Based on the case that Kim opened for me, they were able to determine that the issue lies with the mapping software itself.  Not only were they were able to reproduce the issue I was seeing, but they're currently working on a fix that will be applied with a future Nav system update.

 

Thanks again for your help, Kim!

 

:yahoo:  :dance:

 

Awesome news, dijital! 

 

This one was a tricky one. Thanks for keeping us in the loop. You know where to find me if you have questions in the future. :D

 

Kim


FORD IN-VEHICLE TECHNOLOGY TEAM

p800.392.FORD (Prompts 1 then 3)
t@FordService @Ford
f: facebook.com/FordFusion facebook.com/Ford


#14 OFFLINE   GrySql

GrySql

    Fusion Hybrid Fanatic

  • Fusion Hybrid Member
  • 3,168 posts
  • Region:Decline
  • Location:So Cal
  • Current Vehicle:Yes
  • My Hybrid's Year:Decline

Posted 02 July 2014 - 04:36 PM

UPDATE:  I just got a voicemail from the Ford Vehicle Technology Support Center.  Based on the case that Kim opened for me, they were able to determine that the issue lies with the mapping software itself.  Not only were they were able to reproduce the issue I was seeing, but they're currently working on a fix that will be applied with a future Nav system update:

I believe his qualifies you to receive the coveted " The Forum strikes again" award. Nice job getting that sorted out!
  • corncobs and gkinla like this
The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 





Also tagged with one or more of these keywords: navigation, mft

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy Terms of Service ·