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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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Crack in the Moon Roof


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26 replies to this topic

#21 OFFLINE   Toniolo

Toniolo

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  • Region:South America
  • Location:Brasil
  • Current Vehicle:Ford Fusion Titanium 2.0 Ecoboost
  • My Hybrid's Year:None

Posted 08 December 2014 - 09:04 PM

Hello , I'm from Brazil and I own a 2014 Fusion Titanium AWD Ecoboost , I have problem in sunroof, the glass cracked from one end to another for no apparent reason , there is no point of impact , I'm two months trying to get Ford make the exchange under warranty. Unfortunately here in Brazil Ford does not have the same respect they have with the customer first World Countries. I'm sorry for spelling errors.


Edited by Toniolo, 08 December 2014 - 09:07 PM.








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#22 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

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  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 16 December 2014 - 11:35 AM

Hello , I'm from Brazil and I own a 2014 Fusion Titanium AWD Ecoboost , I have problem in sunroof, the glass cracked from one end to another for no apparent reason , there is no point of impact , I'm two months trying to get Ford make the exchange under warranty. Unfortunately here in Brazil Ford does not have the same respect they have with the customer first World Countries. I'm sorry for spelling errors.

Hi Toniolo,

 

I recommend reaching out to Ford Brazil's Customer Relationship Center at 0800 703 3673.

 

Meagan



#23 OFFLINE   keybman

keybman

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  • Location:Texas
  • Current Vehicle:2013 Fusion Hybrid & 1994 Mustang GT Conv
  • My Hybrid's Year:2013

Posted 26 July 2015 - 07:33 PM

Hi all,

 

Heard this on the local news and thought I would share this information as a follow-up:

http://www.click2hou...eously/34342698


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#24 OFFLINE   machoman1337

machoman1337

    Fusion Hybrid Enthusiast

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  • Location:Vancouver
  • Current Vehicle:FFH SE Ice Storm/Lexus LS430
  • My Hybrid's Year:2013

Posted 26 July 2015 - 11:45 PM

Ugh, this just adds another reason to my general hatred for moonroofs, especially in other cars where they're forced into option packages. If I hadn't bought a pre-owned FFH, I definitely would have omitted the moonroof. 

 

Hope you get it fixed without too much difficulty. Try to see if it can be done cheaply without claiming insurance otherwise it'll show up on the record and affect the resale value (even though the chances of the next owner using it are slim).


My precious: 2013 Fusion Hybrid SE Ice Storm - Luxury Package (Dune), Navigation, Tech Package, Active Park Assist, Moonroof (ugh), 18" premium painted luxury wheels. Built in July 2012, bought CPO (former demonstrator) in May 2014. 6.3L/100 km lifetime fuel economy

 

Current temporary ride: 2003 Lexus LS430 w/navigation and parking sensors. Bought in December 2002, selling when I graduate


#25 OFFLINE   keybman

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Posted 27 July 2015 - 01:13 PM

Hi all,

 

Heard this on the local news and thought I would share this information as a follow-up:

http://www.click2hou...eously/34342698

 

For those preferring not to use the link, here are the important parts:

1)  Multiple factors involved in sun/moon roof incidents in recent model years

2)  Main issue involves the use of thinner materials

3)  Car makers are under federal pressure to produce better fuel mileage

4)  With thinner materials, and thinner metal, you get more movement

 

2 suggestions for prevention from this article:

1)  When it's really hot, leave the shade to the sunroof open so that heat doesn't build up, putting additional pressure on the glass

2)  Get the sunroof tinted on the inside to prevent glass showerage if it does break (factory tint will not likely help)


Edited by keybman, 27 July 2015 - 02:40 PM.

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#26 OFFLINE   Hybrider

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  • My Hybrid's Year:2014

Posted 27 July 2015 - 02:16 PM

The reason the article gave for getting the sunroof tinted on the "inside" was to catch the glass should it shatter. I wouldn't think the FFH sunroof tinting from the factory would be the film type of tint.


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2014 Ford Fusion Hybrid SE Ingot Silver (Appearance Package)

Ordered: 01/07/2014 | VIN assigned: 01/14/2014 | Window Sticker: 02/05/2014 | Build Date: 02/12/2014 | Arrived at Dealer: 02/25/2014 | Delivered: 02/27/2014


#27 OFFLINE   keybman

keybman

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  • Location:Texas
  • Current Vehicle:2013 Fusion Hybrid & 1994 Mustang GT Conv
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Posted 27 July 2015 - 02:41 PM

Thanks, Hybrider.  I edited that line for clarification.


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