Jump to content





Welcome to Ford Fusion Hybrid Forum


Sign In  Log in with Facebook

Create Account
Welcome to Ford Fusion Hybrid Forum, like most online communities you must register to view or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Be apart of Ford Fusion Hybrid Forum by signing in or creating an account.
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members.
 
Guest Message by DevFuse

Posted Image
Register your Fusion Hybrid at the official Ford authorized registry here.


Photo
- - - - -

Crack in the Moon Roof


  • Please log in to reply
26 replies to this topic

#1 OFFLINE   keybman

keybman

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 151 posts
  • Region:U.S. Southern Plains
  • Location:Texas
  • Current Vehicle:2013 Fusion Hybrid & 1994 Mustang GT Conv
  • My Hybrid's Year:2013

Posted 19 March 2014 - 10:33 AM

I discovered a crack in my moon roof yesterday.  It runs across the entire glass, looking a bit like Charlie Brown's shirt.  But, before I get this glass replaced, I wanted to run it by the 12,000 members-strong Forum to see if this has been experienced by any other 2013-14 FFH owners.  My assumption is that this was probably caused by our lovely Houston roads, happily flowing traffic, courteous drivers and random @^%!#&^$!! (stuff) kicked up by others' tires.  But there is no obvious chip or starting point for the crack, so I can't rule out the possibility of a design or quality issue.  Thus, I post.

 

Any others?


189688.png

 








Lose this advertisement by becoming a member. Click here to create a free account.


#2 OFFLINE   hermans

hermans

    Fusion Hybrid Addict

  • Fusion Hybrid Member
  • 1,341 posts
  • Region:Decline
  • Location:USA
  • Current Vehicle:2015 MKC - 2013 MKZh
  • My Hybrid's Year:2013

Posted 19 March 2014 - 12:37 PM

I discovered a crack in my moon roof yesterday.  It runs across the entire glass, looking a bit like Charlie Brown's shirt.  But, before I get this glass replaced, I wanted to run it by the 12,000 members-strong Forum to see if this has been experienced by any other 2013-14 FFH owners.  My assumption is that this was probably caused by our lovely Houston roads, happily flowing traffic, courteous drivers and random @^%!#&^$!! (stuff) kicked up by others' tires.  But there is no obvious chip or starting point for the crack, so I can't rule out the possibility of a design or quality issue.  Thus, I post.

 

Any others?

In this weather not many pay attention to the moonroof. But now....everyone is running out to their cars and checking. None on either of my cars.


Edited by hermans, 19 March 2014 - 01:37 PM.

2016 Edge Titanium

2015 Lincoln MKC

2013 MKZ Hybrid

 

"Your comment is in no way productive. Why don't you find something productive to say?" - hybridbear

 


#3 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 410 posts
  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 19 March 2014 - 01:27 PM

I discovered a crack in my moon roof yesterday.  It runs across the entire glass, looking a bit like Charlie Brown's shirt.  But, before I get this glass replaced, I wanted to run it by the 12,000 members-strong Forum to see if this has been experienced by any other 2013-14 FFH owners.  My assumption is that this was probably caused by our lovely Houston roads, happily flowing traffic, courteous drivers and random @^%!#&^$!! (stuff) kicked up by others' tires.  But there is no obvious chip or starting point for the crack, so I can't rule out the possibility of a design or quality issue.  Thus, I post.

 

Any others?

 

keybman,

 

Let me lend you a hand. PM me your name, phone number, VIN, mileage, and dealer info. I'll see how I can best assist.

 

Ashley



#4 OFFLINE   keybman

keybman

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 151 posts
  • Region:U.S. Southern Plains
  • Location:Texas
  • Current Vehicle:2013 Fusion Hybrid & 1994 Mustang GT Conv
  • My Hybrid's Year:2013

Posted 19 March 2014 - 02:41 PM

In this weather not many pay attention to the moonroof. But now....everyone is running out to their cars and checking. None on either of my cars.

 

Since I am either garaged at home or at work, and the weather here in Houston has been colder than usual, but nothing like the rest of the country, my assumption is that weather is not the culprit.  You are right, though, as I had not looked up at the moon roof in several weeks.


189688.png

 


#5 OFFLINE   keybman

keybman

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 151 posts
  • Region:U.S. Southern Plains
  • Location:Texas
  • Current Vehicle:2013 Fusion Hybrid & 1994 Mustang GT Conv
  • My Hybrid's Year:2013

Posted 19 March 2014 - 02:42 PM

 

keybman,

 

Let me lend you a hand. PM me your name, phone number, VIN, mileage, and dealer info. I'll see how I can best assist.

 

Ashley

 

Thank you, Ashley.  Didn't expect your response, but appreciate you stepping forward.  :)


189688.png

 


#6 OFFLINE   inco

inco

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 215 posts
  • Region:Canada Ontario
  • Location:GTA
  • Current Vehicle:Fusion SE
  • My Hybrid's Year:2014

Posted 19 March 2014 - 02:54 PM

Given the cold weather the northern states and Canada have been enjoying (I jest :yahoo: ) it would not surprise me that this could happen. No flex in cold weather, but it could just as easily been a stone that hit and even in slightly cold temperatures, could cause a crack. Now Houston, well it comes as a surprise that cold weather even happens there... :)  Will be interesting if Ashley can do something here. Maybe a few windshields need special attention also....anyone?


Edited by inco, 19 March 2014 - 02:57 PM.

Drive fuelishly  - not foolishly


#7 OFFLINE   Silver Bullet

Silver Bullet

    New Member

  • Fusion Hybrid Member
  • 37 posts
  • Region:U.S. Pacific Coast
  • Location:Siskiyou County, far northern California
  • Current Vehicle:Fusion SE Hybrid
  • My Hybrid's Year:2014

Posted 19 March 2014 - 03:13 PM

I've had a similar experience that I'd like to share FWIW, although it was not with a FFH. The summer of 2007 I was driving my 2003 Toyota Camry SE on a stretch of I-5 with no overpasses or significant traffic when I heard a very loud "Crack!" Sliding back the moonroof shade revealed a large crack such as you describe in the moonroof glass. I'll not dwell on the ensuing nightmare involving gradually deteriorating moonroof. duct tape, etc.
I subsequently took the car to a Medford, OR Toyota dealer, fully expecting to be told, "It's out of warranty and it's glass -- call your insurance company." A call from the dealer to some higher authority resulted in an appointment for the dealer to replace the moonroof, which was performed at no cost.
I'll be interested to see how your FFH situation works out. Incidentally, we ordered our current FFH without a moonroof.
file:///C:/Users/Terry/Pictures/2014%2001%2012/20140112_113529.jpg

#8 OFFLINE   keybman

keybman

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 151 posts
  • Region:U.S. Southern Plains
  • Location:Texas
  • Current Vehicle:2013 Fusion Hybrid & 1994 Mustang GT Conv
  • My Hybrid's Year:2013

Posted 26 March 2014 - 12:48 PM

UPDATE:

The area Ford Service rep contacted me and asked me to drive 25 miles to the local dealer to "take some pictures".  I did and they noted that there was no impact point, just the long crack with no point of origin.  Then they called the next day and asked me to drive to the dealer again for "more pictures" that the engineering team was requesting.  I did, and then got a call the next day asking me to drive to the dealer AGAIN - this time to "open and close" the moon roof to check whether it was missing the track.  And then, I got a call from the dealer today telling me basically nothing that we didn't know before -  no idea of origin or cause, but that it was not covered under warranty. 

 

So, at this point, I am dealing with my insurance company to get it replaced, but sure wish I hadn't had the "Ping-Pong" treatment by Ford for the last week.  3 trips to the dealer at their request, and no results, no helpful information, just extra mileage on my vehicle at my expense, along with a cracked piece of glass over my head all week.

 

Makes me question whether I should have posted anything publically asking about others' shared experiences.    <sigh>


189688.png

 


#9 OFFLINE   hybridbear

hybridbear

    Fusion Hybrid Fanatic

  • Moderator
  • PipPipPipPipPip
  • 4,915 posts
  • Region:U.S. Northern Plains
  • Location:Minneapolis, MN
  • Current Vehicle:2013 Focus Electric, 2013 Fusion Energi Titanium
  • My Hybrid's Year:2013

Posted 26 March 2014 - 02:05 PM

UPDATE:

The area Ford Service rep contacted me and asked me to drive 25 miles to the local dealer to "take some pictures".  I did and they noted that there was no impact point, just the long crack with no point of origin.  Then they called the next day and asked me to drive to the dealer again for "more pictures" that the engineering team was requesting.  I did, and then got a call the next day asking me to drive to the dealer AGAIN - this time to "open and close" the moon roof to check whether it was missing the track.  And then, I got a call from the dealer today telling me basically nothing that we didn't know before -  no idea of origin or cause, but that it was not covered under warranty. 

 

So, at this point, I am dealing with my insurance company to get it replaced, but sure wish I hadn't had the "Ping-Pong" treatment by Ford for the last week.  3 trips to the dealer at their request, and no results, no helpful information, just extra mileage on my vehicle at my expense, along with a cracked piece of glass over my head all week.

 

Makes me question whether I should have posted anything publically asking about others' shared experiences.    <sigh>

Ashley wasn't able to do anything for you?! I'm surprised.

 

I wouldn't have been as willing to spend my time and gas money traveling to and from the dealer without some sort of compensation.


Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#10 OFFLINE   keybman

keybman

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 151 posts
  • Region:U.S. Southern Plains
  • Location:Texas
  • Current Vehicle:2013 Fusion Hybrid & 1994 Mustang GT Conv
  • My Hybrid's Year:2013

Posted 27 March 2014 - 02:42 PM

I agree, HB.  I left a message for Ashley to see if there is any additional remedy going forward.


  • hybridbear likes this

189688.png

 


#11 OFFLINE   keybman

keybman

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 151 posts
  • Region:U.S. Southern Plains
  • Location:Texas
  • Current Vehicle:2013 Fusion Hybrid & 1994 Mustang GT Conv
  • My Hybrid's Year:2013

Posted 14 April 2014 - 02:00 PM

I finally received the answer from Ford this afternoon after numerous attempts to reach the CSM.  Even though 3 different technicians found NO impact point, NO origin point or cause for the crack, it was still deemed to be "non-warrantable".  Apparently, DESPITE what the service dept techs had said verbally upon inspection, the engineering consensus was that this was due to road hazard.

 

No recourse.  No compensation for multiple trips to the dealer at their request.  Nada.  Nothing.  Done deal.

 

And it only took 27 days to tell me this.


189688.png

 


#12 OFFLINE   inco

inco

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 215 posts
  • Region:Canada Ontario
  • Location:GTA
  • Current Vehicle:Fusion SE
  • My Hybrid's Year:2014

Posted 14 April 2014 - 02:22 PM

Sorry to hear that they found no cause. I imagine, if there was an impact point, that would be something that your insurance might have covered for you?

 

After all the testing that I assume is done to cars prior to things being approved for production, Ford has determined that the car had to have been 'wrenched' or 'twisted' enough for the crack to occur. No other likely explanation other than a road hazard to explain it.

 

As for the time and gas you used trying to be helpful, I would be approaching your dealer for a free oil change or something, so they can hopefully retain you as a customer. A good will gesture is a 'good' thing. :) Thanks for the update.


  • keybman likes this

Drive fuelishly  - not foolishly


#13 OFFLINE   hybridbear

hybridbear

    Fusion Hybrid Fanatic

  • Moderator
  • PipPipPipPipPip
  • 4,915 posts
  • Region:U.S. Northern Plains
  • Location:Minneapolis, MN
  • Current Vehicle:2013 Focus Electric, 2013 Fusion Energi Titanium
  • My Hybrid's Year:2013

Posted 14 April 2014 - 04:16 PM

I finally received the answer from Ford this afternoon after numerous attempts to reach the CSM.  Even though 3 different technicians found NO impact point, NO origin point or cause for the crack, it was still deemed to be "non-warrantable".  Apparently, DESPITE what the service dept techs had said verbally upon inspection, the engineering consensus was that this was due to road hazard.

 

No recourse.  No compensation for multiple trips to the dealer at their request.  Nada.  Nothing.  Done deal.

 

And it only took 27 days to tell me this.

Sorry to hear this...I agree with inco, hopefully you'll get some compensation from the dealer. Or perhaps the dealer could fix this for you our of their "Customer Satisfaction" budget.


  • keybman likes this

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#14 OFFLINE   acdii

acdii

    Fusion Hybrid Legal Resident

  • Fusion Hybrid Member
  • 8,174 posts
  • Region:U.S. Great Lakes
  • Location:Harvard
  • Current Vehicle:2013 HyTi, 2013 Flex EbTi
  • My Hybrid's Year:2013

Posted 15 April 2014 - 01:18 PM

You could have Insurance cover it, then Insurance will go back to Ford and try to recover the costs. 


Drive Smarter, Not Faster

Posted Image
https://www.facebook.../12595DesertRat

#15 OFFLINE   keybman

keybman

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 151 posts
  • Region:U.S. Southern Plains
  • Location:Texas
  • Current Vehicle:2013 Fusion Hybrid & 1994 Mustang GT Conv
  • My Hybrid's Year:2013

Posted 15 April 2014 - 08:06 PM

UPDATED UPDATE:   I received a call this morning from the dealership (PF), saying that they were going to cover the glass under warranty after all.    :drop:   They have ordered the glass, it will be in tomorrow, and they will replace it on Thursday.

 

Totally unexpected, and not solicited by me, but I am very grateful.  Don't know if this is a result of the Customer Satisfaction program HB referred to, a change of heart, or a reexamination of the case, but I am certainly satisfied. 

 

I already love the car.  Now I am growing a strong affection for the dealership,  Thank you, Planet Ford!  :love_shower:   And thank you, Forum members for your input - much appreciated.


  • acdii, hybridbear and GrySql like this

189688.png

 


#16 OFFLINE   murphy

murphy

    Fusion Hybrid Addict

  • Fusion Hybrid Member
  • 1,454 posts
  • Region:U.S. Northeast
  • Location:PA
  • Current Vehicle:2013 Fusion Energi Titanium

Posted 15 April 2014 - 08:23 PM

Maybe someone from the dealership is reading this forum.


  • keybman, hybridbear, corncobs and 1 other like this

#17 OFFLINE   B25Nut

B25Nut

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 801 posts
  • Region:U.S. Pacific Coast
  • Location:Templeton, CA
  • Current Vehicle:2013 Fusion Hybrid White Platinum - Dune
  • My Hybrid's Year:2013

Posted 16 April 2014 - 02:56 PM

My guess is that we can thank Ashley for the happy ending.


  • keybman, hybridbear, GrySql and 1 other like this

#18 OFFLINE   keybman

keybman

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 151 posts
  • Region:U.S. Southern Plains
  • Location:Texas
  • Current Vehicle:2013 Fusion Hybrid & 1994 Mustang GT Conv
  • My Hybrid's Year:2013

Posted 17 April 2014 - 08:55 AM

I am told that it was the dealership that took the initiative to resolve this so positively.  But, without Ashley taking the time to respond to my general inquiry in this forum, and then following up with the area CSM, this result would not have occurred.

 

In this world, it is often possible in our jobs to just dial it in.  So, I am VERY appreciative when individuals, especially those in a customer service position, choose to take a step forward and offer their help.  Those kind of people are my heroes.


  • hybridbear and inco like this

189688.png

 


#19 OFFLINE   inco

inco

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 215 posts
  • Region:Canada Ontario
  • Location:GTA
  • Current Vehicle:Fusion SE
  • My Hybrid's Year:2014

Posted 17 April 2014 - 10:13 AM

It's very heartwarming to have these kind of things happen. In our cold and indifferent world (much to our own fault) it is really nice to have a company care. I certainly would favour that dealership and reward them by sharing my experience, as you have. Gee, I'm getting weepy, I better stop. :sneaking:  Happy Easter.


  • hybridbear likes this

Drive fuelishly  - not foolishly


#20 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 410 posts
  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 17 April 2014 - 01:18 PM

I am told that it was the dealership that took the initiative to resolve this so positively.  But, without Ashley taking the time to respond to my general inquiry in this forum, and then following up with the area CSM, this result would not have occurred.

 

In this world, it is often possible in our jobs to just dial it in.  So, I am VERY appreciative when individuals, especially those in a customer service position, choose to take a step forward and offer their help.  Those kind of people are my heroes.

 

 

Thank you so much, keybman. You've made my day. I'm glad everything worked out for you!

 

Ashley


  • hybridbear and Wingmn like this




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy Terms of Service ·