Here we go again with Stupidity

[hermans]

Both of mine are correct now.

[SteveB_TX]

Anyone want to start taking bets on how long it will stay correct this time around? ;)

[GrySql]

The info on my personal Sync account has only been completely correct for about 3 months out of the 15 months I've had the car.

That is a pretty poor record of accuracy.

Seems like an awful waste of time and money to have a corporate website that doesn't work properly.

Let's hope they have their act together now.

[FordIVTteam]

Kim, how does it look for you now, because for me it appears to be reporting accurate info?

 

 

It's 8:22 PM on March 23.

The Sync web site appears to finally be fixed. It now has my correct version number and is not telling me that there is a software upgrade available.

 

 

Yep, mine looks correct now. :)

 

 

Both of mine are correct now.

 

 

Anyone want to start taking bets on how long it will stay correct this time around? ;)

 

 

The info on my personal Sync account has only been completely correct for about 3 months out of the 15 months I've had the car.

That is a pretty poor record of accuracy.

Seems like an awful waste of time and money to have a corporate website that doesn't work properly.

Let's hope they have their act together now.

 

 

Hi everyone,

 

Some of you may have already received my PM, but the issue seems to be resolved. Please let me know if you're still experiencing any issues.

Thanks again for reporting this right away.

 

Kim

[acdii]

Yep both of mine are current as well.

[IraF]

Received a call from Nick and they identified the issues and hope it becomes permanent now, and mine is up to date as of right now.

[FordIVTteam]

Yep both of mine are current as well.

 

Received a call from Nick and they identified the issues and hope it becomes permanent now, and mine is up to date as of right now.

 

Thanks for the update, lraF and acdii! I just went through and closed any open cases on this issue. You know where to find me if you have any other questions or concerns. :)

 

Kim

[JimArch]

Kim, has the cause of the problem been discovered and preventative measures been taken?

[FordIVTteam]

Kim, has the cause of the problem been discovered and preventative measures been taken?

 

Hi JimArch,

 

Although they didn't fill me in on what caused the issue, our Tech Support Team was able to determine why this happened. They believe a permanent fix has been implemented for this issue. If anyone notices anything strange happening with their SYNC account in the future, please reach out to me right away so I can investigate.

 

Kim

[larrylwill]

When was the last sync update? My car was built in Oct 2013.

[murphy]

The last update was in August 2013. Log into your sync account and it will tell you if you are up to date.

The current version is 3.6.2

Edited March 31, 2014 by murphy

[larrylwill]

I guess Im up to date then, Thank you

 

Date Confirmed:

Oct 29, 2013

Version:

Gen2 - V3.6.2

[FordIVTteam]

 

I guess Im up to date then, Thank you

 

Date Confirmed:

Oct 29, 2013

Version:

Gen2 - V3.6.2

 

 

You are up-to-date on MyFord Touch software. Since I already had your VIN I double-checked. :)

 

Kim

[dmt1971]

Looks like the SYNC version is correct now. Hopefully it'll stay that way! Is anyone else still getting

 

Restraints & Driver Assistance

System Unavailable

 

on their VHR? Is there a fix for this?

[murphy]

I ran a VHR today and everything is normal.

[FordIVTteam]

Looks like the SYNC version is correct now. Hopefully it'll stay that way! Is anyone else still getting

 

Restraints & Driver Assistance

System Unavailable

 

on their VHR? Is there a fix for this?

 

Hi dmt1971,

 

Send me a PM if you're still getting this error message. I haven't had any issues with the website today. If you're able to get a screenshot, that would be even more helpful.

 

Let me know either way. :)

 

I ran a VHR today and everything is normal.

 

Thanks for checking, murphy.

 

Kim

[murphy]

As of early today, April 8, 2014, my car has gone missing from the ford owner web site and the Sync web site. Most of the time the Sync web site doesn't even respond. When it does respond and I try to log in I get a screen that says that first I have to add my car. I can log into the Ford Owner web site but my garage is empty and the page suggests that I add a vehicle.

 

:rant2: :rant: :rant2: :rant: :rant2: :rant: :rant2: :rant: :rant2:

[larrylwill]

Persona non grata! or whatever.

[hybridbear]

As of early today, April 8, 2014, my car has gone missing from the ford owner web site and the Sync web site. Most of the time the Sync web site doesn't even respond. When it does respond and I try to log in I get a screen that says that first I have to add my car. I can log into the Ford Owner web site but my garage is empty and the page suggests that I add a vehicle.

 

:rant2: :rant: :rant2: :rant: :rant2: :rant: :rant2: :rant: :rant2:

Perhaps Ford is dumping you just like Delta dumped that frequent flier who complained "too much". ;)

[acdii]

It's the new Murphy's law.

 

At least it isn't a credit card like what happened to me over the weekend. Logged in to verify the purchases, and the card was missing. I guess the last purchase I made is to a company that for some reason comes up on their hot list, and they decided to freeze the card. It was a legit purchase, I have purchased from them before, and remember the bank calling me back then too.

[tr7driver]

I hope your car exists in your real garage.