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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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Extended Warranty and Maintenance Plan


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32 replies to this topic

#21 OFFLINE   acdii

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Posted 13 May 2014 - 10:54 AM

OK I have to contact my dealer then since I bought a 4 year 125K mile ESP and I did not get that notice when I got to step 3. 


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#22 OFFLINE   PoohBaby

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Posted 15 June 2014 - 05:09 AM

I bought the Maintenance Plan through the dealer.  Could I have bought it from other dealers for a cheaper price like the ESPs????  If so, can I cancel it and get my money back so I can buy it with another dealer?  AND lastly, does the cancellation reduce my monthly payments to my auto loan?



#23 OFFLINE   thavil

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Posted 15 June 2014 - 06:54 AM

PoohBaby - The Maintenance Plan and ESP are two different things. The Maintenance Plan is prepaid oil changes and scheduled services. ESP is the extended warranty. You can buy ESP from a different dealer but the Maintenance Plan is dealer specific. If you cancel either plan, the refund will go directly to the balance of your loan and will not reduce your monthly payment unless you refinance.


Mods/accessories:
Tint 35%
LED license plate and trunk lights
Husky WeatherBeaters floor mats
Covercraft sun screen
Proclip cell phone holder
Stubby antenna (4")
LED puddle lamps (DaytimeBrightLites)
AVS in-channel window vents
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(Shhh, the wife only knows about half of them!)


#24 OFFLINE   corncobs

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Posted 15 June 2014 - 08:09 AM

And just to add to thavil's comment a lot of people think that maintenance plans are just a rip off especially with a car that needs oil changes every 10k.

So far at almost 24k mile I have spend $203 for all maintenance (first oil change was free) and they recommended a wheel alignment ($75) during the last service which it needed.

Without the alignment $128 for 24k beautiful miles not bad and probably cheaper than the plan.

Edited by corncobs, 15 June 2014 - 08:12 AM.

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#25 OFFLINE   PoohBaby

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Posted 15 June 2014 - 12:09 PM

I bought the maintenance plan.  When you say dealer specific, does that mean that I can only do my maintenance at the dealer that I bought the plan from originally?  Or can I do my maintenance at any ford dealer?



#26 OFFLINE   thavil

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Posted 15 June 2014 - 03:40 PM

You may need to contact your dealer to make sure. I can only speak for the Maintenance Plan that my dealer tried to sell me and it was for their service department only. You got me thinking and I just looked on Flood Ford's website and see that they sell a Ford maintenance plan that should work at any Ford dealership. Hopefully that's the one that you bought.


Mods/accessories:
Tint 35%
LED license plate and trunk lights
Husky WeatherBeaters floor mats
Covercraft sun screen
Proclip cell phone holder
Stubby antenna (4")
LED puddle lamps (DaytimeBrightLites)
AVS in-channel window vents
Mud flaps (OEM) front/rear
(Shhh, the wife only knows about half of them!)


#27 OFFLINE   acdii

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Posted 16 June 2014 - 08:45 AM

And just to add to thavil's comment a lot of people think that maintenance plans are just a rip off especially with a car that needs oil changes every 10k.

So far at almost 24k mile I have spend $203 for all maintenance (first oil change was free) and they recommended a wheel alignment ($75) during the last service which it needed.

Without the alignment $128 for 24k beautiful miles not bad and probably cheaper than the plan.

25K miles and so far maintenance has cost me under $60. That was one free oil change, two oil changes and tire rotation. The only other money I spent on the car is having the windows tinted. 


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#28 OFFLINE   jeff_h

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Posted 23 August 2014 - 10:31 AM

Step 3 - this is where it tells me: Our records indicate you have existing ESP coverage on your vehicle.

 

 

Unless you try it when their server is undergoing maintenance (I assume)...

 

ford-esp.gif
Select Coverage terms and mileage

Our Apologies! At this time we're unable to gather information about your vehicle. For coverage information, or to purchase ESP, please contact the ESP call center at 877-794-6434, Monday through Friday, 9:00 am - 10:00 pm EST.


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#29 OFFLINE   GrySql

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Posted 23 August 2014 - 08:38 PM

 

 

 

Unless you try it when their server is undergoing maintenance (I assume)...

 

ford-esp.gif
Select Coverage terms and mileage

Our Apologies! At this time we're unable to gather information about your vehicle. For coverage information, or to purchase ESP, please contact the ESP call center at 877-794-6434, Monday through Friday, 9:00 am - 10:00 pm EST.

 

I just ran mine through that drill down and it did not recognize that I have ESP, it wanted to sell me another contract for $2,600.

Things have changed...  bummer.

I better look into this further.

 

When I click on My Warranty I get this:

Warranty information provided does not take into consideration vehicles purchased under the Certified Pre-Owned Plan and does not include any additional coverage that may be provided through the purchase of an extended service plan (ESP).

Ford keeps updating their different websites and seem to lose track of some data.

Finding out about your ESP Plan ought to be easier than this.

 

Maybe Crystal can help?


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#30 OFFLINE   acdii

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Posted 23 August 2014 - 08:46 PM

I am supposed to have a Ford Premium ESP too, but I also get the same thing, wants to sell me one. There should be an easier way to find the information on ESP.


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#31 OFFLINE   GrySql

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Posted 23 August 2014 - 09:05 PM

I just sent Crystal a PM about this, hope she can shed some light on this mystery.

 

Some charitable member may want to call the ESP Hotline and find out for us.  :)


Edited by GrySql, 23 August 2014 - 09:09 PM.

The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#32 OFFLINE   Hybrider

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Posted 23 August 2014 - 10:57 PM

Unless you try it when their server is undergoing maintenance (I assume)...

 

Select Coverage terms and mileage                                                                                   ford-esp.gif
 

Our Apologies! At this time we're unable to gather information about your vehicle. For coverage information, or to purchase ESP, please contact the ESP call center at 877-794-6434, Monday through Friday, 9:00 am - 10:00 pm EST.

 

I got the same "unable to gather information about your vehicle" message as jeff_h.


2014 Ford Fusion Hybrid SE Ingot Silver (Appearance Package)

Ordered: 01/07/2014 | VIN assigned: 01/14/2014 | Window Sticker: 02/05/2014 | Build Date: 02/12/2014 | Arrived at Dealer: 02/25/2014 | Delivered: 02/27/2014


#33 OFFLINE   GrySql

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Posted 25 August 2014 - 09:55 AM

Finding out about your ESP Plan ought to be easier than this.

Maybe Crystal can help?

I send a PM to Crystal with my car info and she looked up my VIN.  Ford has my Premium Care Warranty listed with my car.

That was quick service Crystal!

thanks_zps13671873.gif


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The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 




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