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Register your Fusion Hybrid at the official Ford authorized registry here.


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Cross Traffic System Fault


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172 replies to this topic

#21 OFFLINE   hybridbear

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Posted 24 January 2014 - 09:54 AM

We had issues this morning with this. When leaving home and backing up one of the sensors didn't work and it beeped non-stop. After about 20 minutes of driving the "Cross Traffic System Fault" appeared on the display. When we reached our destination the back up sensors didn't appear to work. I hope everything is working again by the next time we drive the car today.

Edited by hybridbear, 24 January 2014 - 09:56 AM.

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#22 OFFLINE   larryh

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Posted 24 January 2014 - 12:04 PM

I experienced a "Cross Traffic System Fault" last month when it was -10 F.  I have not had any problems since then.  The backup sensors and cross traffic sensors now function correctly. 


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#23 OFFLINE   hybridbear

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Posted 24 January 2014 - 01:20 PM

There is one sensor that isn't working. I tried cleaning off the caked snow dirt that others have described. We'll see if it works nod again when I leave.

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#24 OFFLINE   acdii

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Posted 24 January 2014 - 01:23 PM

Happens to me all the time, you get used it it after a while. 


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#25 OFFLINE   hybridbear

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Posted 24 January 2014 - 05:26 PM

After cleaning off the sensors the errors appear to have gone away. I want to try to wash the cars in a few minutes if no one is using the car wash at our apartment to get the dirt off. They're both really caked with road dirt. The Zaino seems to make the dirt stick to the paint worse than it did without Zaino. It also makes the dirt stick in little hardened spots, kind of like how the water beads up on the car.


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#26 OFFLINE   cjn-md

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Posted 24 January 2014 - 09:01 PM

So the saga continues as my car sits at the dealership for the second weekend in a row no closer to resolution. As of next Monday I will be up to 18 days in the shop within the first 4 months of taking ownership. The dealership received the new sensors put them in and took her out for a drive to verify the repair. Within the first 2 miles from the dealership on the outbound leg of their driving loop the car set the fault code again. So now this is now looking like an issue within the wiring harness at one of the cable interfaces which could be very difficult to track down since it is data moving on the CAN system and not just a analog wire run. Stating to get old paying for something I cannot enjoy. Looks like it is time to start moving up the ladder to get some satisfaction.


Current: 2014 Lincoln MKZh Tuxedo Black - Purchased 5/2014 - PERFECT so far!, and going strong  - 44.5 MPG Lifetime -  55,000 miles 04/1/2016

Previous: 2014 Ford Fusion Ice Storm - Purchased 8/2013, first repair event @ 360 mile, 6 repairs with 80 total days in the shop, repurchase completed 6/2014

 


#27 OFFLINE   GrySql

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Posted 24 January 2014 - 10:28 PM

 The Zaino seems to make the dirt stick to the paint worse than it did without Zaino. It also makes the dirt stick in little hardened spots, kind of like how the water beads up on the car.

Maybe this ought to go in the Zaino Topic.  This makes me wonder about the DIY applications vs the expensive Dealer applications like the stuff on my car.

I have no experience in harsh climates (or lovebugs) so my cars paint always feels soft and smooth and is easy to clean.

Get some Formula 303 and put it on a spot on your car (or the sensors), then see what the difference is.

Wonder if it would keep the sensors cleaner??

Okay, back to topic.


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#28 OFFLINE   acdii

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Posted 24 January 2014 - 10:46 PM

I haven't had any problems with stuff caking, it usually wipes right off.


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#29 OFFLINE   cjn-md

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Posted 30 January 2014 - 08:47 PM

Well folks maybe some progress. The regional Ford tech is finally working on-site with my car (at the 15 day mark) and after bypassing the wiring harness (to rule it out) he seems to think that the PCM is the likely fault. The PCM was ordered today and if it was in-stock it should arrive at the dealership tomorrow. Once put in they still need to test it again before I get the car back. Tomorrow is hopeful , but not holding my breath most likely Monday or Tuesday. If it does go over the weekend it will be 21 continuous days in the shop. Next car payment now due and not even getting to enjoy driving it.

Keep tuned for the next chapter.


Current: 2014 Lincoln MKZh Tuxedo Black - Purchased 5/2014 - PERFECT so far!, and going strong  - 44.5 MPG Lifetime -  55,000 miles 04/1/2016

Previous: 2014 Ford Fusion Ice Storm - Purchased 8/2013, first repair event @ 360 mile, 6 repairs with 80 total days in the shop, repurchase completed 6/2014

 


#30 OFFLINE   hybridbear

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Posted 30 January 2014 - 10:15 PM

Well folks maybe some progress. The regional Ford tech is finally working on-site with my car (at the 15 day mark) and after bypassing the wiring harness (to rule it out) he seems to think that the PCM is the likely fault. The PCM was ordered today and if it was in-stock it should arrive at the dealership tomorrow. Once put in they still need to test it again before I get the car back. Tomorrow is hopeful , but not holding my breath most likely Monday or Tuesday. If it does go over the weekend it will be 21 continuous days in the shop. Next car payment now due and not even getting to enjoy driving it.
Keep tuned for the next chapter.

Have you involved Ashley?

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#31 OFFLINE   cjn-md

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Posted 31 January 2014 - 08:52 AM

Yes Ashley is aware if the issue and has gotten a case number assigned by Ford about this. This is the only involvement I have seen from Ashley on my case. Perhaps she is doing something on the back side but nothing I can clearly see or attribute to her actions. Truthfully I am a little underwhelmed by Ford's overall concern to the issue as it took two weeks to get a field Service Engineer on-site to work with the service team and my car. It is becoming clear that my 2014 Fusion is the first to experience this exact issue based on feedback from my service manager and that Ford is troubleshooting somewhat in the blind. The assigned Ford case manager has contacted me but does not appear to be directly involved in the process and I do not hear from her unless I reach out to her for an update. Even when I do hear from her I get the same information that I get from my service manger "Billy" who is doing a great job keeping me in the loop. Now at 22 total days in the shop with this issue in 5 months. At 30 days Maryland's Lemon law may apply. Waiting for my daily update and hoping it will be good news today. At least it's Friday!


Current: 2014 Lincoln MKZh Tuxedo Black - Purchased 5/2014 - PERFECT so far!, and going strong  - 44.5 MPG Lifetime -  55,000 miles 04/1/2016

Previous: 2014 Ford Fusion Ice Storm - Purchased 8/2013, first repair event @ 360 mile, 6 repairs with 80 total days in the shop, repurchase completed 6/2014

 


#32 OFFLINE   FordService

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Posted 31 January 2014 - 11:07 AM

Yes Ashley is aware if the issue and has gotten a case number assigned by Ford about this. This is the only involvement I have seen from Ashley on my case. Perhaps she is doing something on the back side but nothing I can clearly see or attribute to her actions. Truthfully I am a little underwhelmed by Ford's overall concern to the issue as it took two weeks to get a field Service Engineer on-site to work with the service team and my car. It is becoming clear that my 2014 Fusion is the first to experience this exact issue based on feedback from my service manager and that Ford is troubleshooting somewhat in the blind. The assigned Ford case manager has contacted me but does not appear to be directly involved in the process and I do not hear from her unless I reach out to her for an update. Even when I do hear from her I get the same information that I get from my service manger "Billy" who is doing a great job keeping me in the loop. Now at 22 total days in the shop with this issue in 5 months. At 30 days Maryland's Lemon law may apply. Waiting for my daily update and hoping it will be good news today. At least it's Friday!

 

cjn-md,

 

I've been keeping an eye on your case notes and this thread and it seems like everyone has kept you well-informed. Your CSM sent you an email on the 27th, letting you know that your dealer requested an engineer come out to look at your car. Did you get that? If not, PM me your correct email address and I will let her know.

 

Ashley



#33 OFFLINE   Fastronaut

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Posted 31 January 2014 - 12:34 PM

Yes Ashley is aware if the issue and has gotten a case number assigned by Ford about this. This is the only involvement I have seen from Ashley on my case. Perhaps she is doing something on the back side but nothing I can clearly see or attribute to her actions. Truthfully I am a little underwhelmed by Ford's overall concern to the issue as it took two weeks to get a field Service Engineer on-site to work with the service team and my car. It is becoming clear that my 2014 Fusion is the first to experience this exact issue based on feedback from my service manager and that Ford is troubleshooting somewhat in the blind. The assigned Ford case manager has contacted me but does not appear to be directly involved in the process and I do not hear from her unless I reach out to her for an update. Even when I do hear from her I get the same information that I get from my service manger "Billy" who is doing a great job keeping me in the loop. Now at 22 total days in the shop with this issue in 5 months. At 30 days Maryland's Lemon law may apply. Waiting for my daily update and hoping it will be good news today. At least it's Friday!

Without going through a litany, I had a 2013 Ford Fusion Hybrid Titanium repurchased in Maryland under the Maryland Lemon Law process.  Ford repurchased the vehicle and I selected another identically configured car from the lot.  I was lucky to find one.  My case involved may days at the dealership and the dispatch of a Ford ENgineer from the local region.  I also had the ability to have one of the actual Ford Design Engineers contact the dealership Service Department to walk them through things.  My circumstance revealed a manufacturing defect.

 

Using the Maryland Lemon Law process, be aware that you will likely lose a few dollars in Sales Tax.  Maryland will reimburse your original Sales Tax, but you will be charged a higher Sales Tax on the new vehicle at MSRP.  I didn't mind because I got a reliable vehicle.

 

One thing that I have found on my 2013 and 2014 Fusion Hybrid Titaniums is that I needed to set the sensitivity to HIGH in order to get the best performance from the active sensors.  When at lower settings, I got a lot of false triggers.  In the recent snow storm, my sensors got clogged pretty easily from road salt and I had to keep them cleaned out.

 

Good luck cjn-md.  I'm in the Columbia area and can recommend Apple Ford for excellent Service.  Believe they are the largest Ford Dealership in Maryland.


Edited by Fastronaut, 01 February 2014 - 06:09 PM.

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(HIS) 2014 Fusion Hybrid Titanium - Deep Impact Blue Metallic
  • Driver Assist Package (90A), Voice Activated Navigation (60N)
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Ordered: 10/28/13 | VIN assigned: 10/31/13 | Window Sticker: 11/13/13 | Actual Build Date: 11/21/13 | In-Transit: 11/23/13 | ETA: 12/14/13 | Arrived at CSX Facility: 12/05/13 | Arrived at Dealer: 12/09/13 | Delivered: 12/11/13
 
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(HERS) 2013 Fusion Hybrid Titanium - Ruby Red Metallic Tinted Clearcoat
  • Driver Assist Package (90A), Voice Activated Navigation (60N)
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  • Trunk Cargo Net (96B)
Ordered: 11/06/12 | VIN assigned: 2/28/13 | Window Sticker: 3/28/13 | Actual Build Date: 04/06/13 | In-Transit: 4/17/13 | ETA: 5/07/13 | Arrived at CSX Facility: 4/29/13 | Arrived at Dealer: 5/02/13 | Delivered: 5/03/13 | Tagged: 5/06/13 | Major Failure in for Service: 5/13/13 | Lemon Law Replacement Vehicle Received: 6/17/13

#34 OFFLINE   cjn-md

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Posted 01 February 2014 - 04:22 PM

Ashley, Yes the CSM contacted by email with this information but the local Service Manager "Billy" had already communicated this to me.

 

Fastronaut, Thanks for sharing your story it is good to know you were taken care of. I pass by you every day heading down to Beltsville on my 120 mile daily loop to work. It was nice getting 43mpg average in the I95 commute traffic, the loaner is "just" breaking 30.

 

My car is spending its third weekend in the shop, one way or the other there will be movement on this next week as by Friday it will have spent 30 days total in the shop for this issue since I got the car the end of August 2013.


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Current: 2014 Lincoln MKZh Tuxedo Black - Purchased 5/2014 - PERFECT so far!, and going strong  - 44.5 MPG Lifetime -  55,000 miles 04/1/2016

Previous: 2014 Ford Fusion Ice Storm - Purchased 8/2013, first repair event @ 360 mile, 6 repairs with 80 total days in the shop, repurchase completed 6/2014

 


#35 OFFLINE   cjn-md

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Posted 04 February 2014 - 12:00 PM

The sad saga continues. The dealer replaced the PCM and on the test drive after the new unit was installed and programmed the error message returned.

The dealer has contacted Ford Technical support once again for guidance but I am not holding my breath. Crystal clear they "FORD" have no clue of the root cause.

Today is 22 days continuously in the shop trying to address this issue. The car is now at 26 total days in for service counting my previous 4 visits with the same issue.


Current: 2014 Lincoln MKZh Tuxedo Black - Purchased 5/2014 - PERFECT so far!, and going strong  - 44.5 MPG Lifetime -  55,000 miles 04/1/2016

Previous: 2014 Ford Fusion Ice Storm - Purchased 8/2013, first repair event @ 360 mile, 6 repairs with 80 total days in the shop, repurchase completed 6/2014

 


#36 OFFLINE   Waldo

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Posted 04 February 2014 - 02:07 PM

The PCM runs the engine, not the blind spot system.  The PCM doesn't have anything to do with the blind spot system.  Blind spot has just two components, the sensor and the control module.  If it's not either of those things, it's the wiring between them.


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#37 OFFLINE   cjn-md

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Posted 04 February 2014 - 02:30 PM

Waldo, Thanks for the feedback and I agree the path they are taking does not make sense and have provided my opinion from the get go. I had two different persons tell me the PCM was being replaced. Hard to believe they would replace an unrelated part. I firmly believe this is a wiring issue but not sure how they will find the issue since this is digital data moving on the wire verses point to point analog.


Current: 2014 Lincoln MKZh Tuxedo Black - Purchased 5/2014 - PERFECT so far!, and going strong  - 44.5 MPG Lifetime -  55,000 miles 04/1/2016

Previous: 2014 Ford Fusion Ice Storm - Purchased 8/2013, first repair event @ 360 mile, 6 repairs with 80 total days in the shop, repurchase completed 6/2014

 


#38 OFFLINE   Fastronaut

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Posted 04 February 2014 - 06:56 PM

The sad saga continues. The dealer replaced the PCM and on the test drive after the new unit was installed and programmed the error message returned.

The dealer has contacted Ford Technical support once again for guidance but I am not holding my breath. Crystal clear they "FORD" have no clue of the root cause.

Today is 22 days continuously in the shop trying to address this issue. The car is now at 26 total days in for service counting my previous 4 visits with the same issue.

I feel your pain cjn-md.  Been there, done that.  Time to talk with your dealership senior management about getting higher horsepower support from Ford -or- a repurchase.  If you do a repurchase, make sure the dealership has what you want on the lot first; otherwise you'll have to wait for a delivery without a car.


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250421.png
 
(HIS) 2014 Fusion Hybrid Titanium - Deep Impact Blue Metallic
  • Driver Assist Package (90A), Voice Activated Navigation (60N)
  • Active Park Assist (18C), Moon Roof (13B)
  • Adaptive Cruise Control (53B), WeatherTech FloorLiner All-Weather Mats
  • Trunk Cargo Net (96B), Heated/Cooled Front Seats (46B), Heated Steering Wheel (52A)
Ordered: 10/28/13 | VIN assigned: 10/31/13 | Window Sticker: 11/13/13 | Actual Build Date: 11/21/13 | In-Transit: 11/23/13 | ETA: 12/14/13 | Arrived at CSX Facility: 12/05/13 | Arrived at Dealer: 12/09/13 | Delivered: 12/11/13
 
220431.png
 
(HERS) 2013 Fusion Hybrid Titanium - Ruby Red Metallic Tinted Clearcoat
  • Driver Assist Package (90A), Voice Activated Navigation (60N)
  • Active Park Assist (18C), Moon Roof (13B)
  • Adaptive Cruise Control (53B), WeatherTech FloorLiner All-Weather Mats
  • Trunk Cargo Net (96B)
Ordered: 11/06/12 | VIN assigned: 2/28/13 | Window Sticker: 3/28/13 | Actual Build Date: 04/06/13 | In-Transit: 4/17/13 | ETA: 5/07/13 | Arrived at CSX Facility: 4/29/13 | Arrived at Dealer: 5/02/13 | Delivered: 5/03/13 | Tagged: 5/06/13 | Major Failure in for Service: 5/13/13 | Lemon Law Replacement Vehicle Received: 6/17/13

#39 OFFLINE   cjn-md

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Posted 10 February 2014 - 12:37 PM

28 continuous days and counting and the tech team is still looking for the root cause. At this time they are looking at the ABS wheel sensors as these apparently communicate on the same sub-system as the Cross Traffic system. Personally I do not see the correlation as that is not the error I am getting and an error with the ABS should leave a footprint in the ODBII computer.
 


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Current: 2014 Lincoln MKZh Tuxedo Black - Purchased 5/2014 - PERFECT so far!, and going strong  - 44.5 MPG Lifetime -  55,000 miles 04/1/2016

Previous: 2014 Ford Fusion Ice Storm - Purchased 8/2013, first repair event @ 360 mile, 6 repairs with 80 total days in the shop, repurchase completed 6/2014

 


#40 OFFLINE   Fastronaut

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Posted 10 February 2014 - 03:07 PM

28 continuous days and counting and the tech team is still looking for the root cause. At this time they are looking at the ABS wheel sensors as these apparently communicate on the same sub-system as the Cross Traffic system. Personally I do not see the correlation as that is not the error I am getting and an error with the ABS should leave a footprint in the ODBII computer.
 

Have you used the word "Repurchase" yet?


250421.png
 
(HIS) 2014 Fusion Hybrid Titanium - Deep Impact Blue Metallic
  • Driver Assist Package (90A), Voice Activated Navigation (60N)
  • Active Park Assist (18C), Moon Roof (13B)
  • Adaptive Cruise Control (53B), WeatherTech FloorLiner All-Weather Mats
  • Trunk Cargo Net (96B), Heated/Cooled Front Seats (46B), Heated Steering Wheel (52A)
Ordered: 10/28/13 | VIN assigned: 10/31/13 | Window Sticker: 11/13/13 | Actual Build Date: 11/21/13 | In-Transit: 11/23/13 | ETA: 12/14/13 | Arrived at CSX Facility: 12/05/13 | Arrived at Dealer: 12/09/13 | Delivered: 12/11/13
 
220431.png
 
(HERS) 2013 Fusion Hybrid Titanium - Ruby Red Metallic Tinted Clearcoat
  • Driver Assist Package (90A), Voice Activated Navigation (60N)
  • Active Park Assist (18C), Moon Roof (13B)
  • Adaptive Cruise Control (53B), WeatherTech FloorLiner All-Weather Mats
  • Trunk Cargo Net (96B)
Ordered: 11/06/12 | VIN assigned: 2/28/13 | Window Sticker: 3/28/13 | Actual Build Date: 04/06/13 | In-Transit: 4/17/13 | ETA: 5/07/13 | Arrived at CSX Facility: 4/29/13 | Arrived at Dealer: 5/02/13 | Delivered: 5/03/13 | Tagged: 5/06/13 | Major Failure in for Service: 5/13/13 | Lemon Law Replacement Vehicle Received: 6/17/13




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