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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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Official Ford Service replaced


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119 replies to this topic

#1 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 410 posts
  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 13 December 2013 - 07:13 PM

Hi, everyone!

 

My name is Ashley and I’m your brand new U.S. Ford Customer Service rep. :)

 

My primary role here will be to answer any questions you may have about newer models, to assist with vehicle concerns, and to track any vehicle orders you may be placing. I am in the office M – F 2:30 p.m. until 11 p.m., but I will be transitioning to 8:30 a.m. until 5 p.m. at the start of 2014. With the holidays around the corner, there will be a few days I won’t be around, but I’ll be sure to post out-of-office messages when necessary.

 

Generally speaking, I’ll keep my eyes open for any relevant discussion and jump in publicly to assist whenever possible. If you have something you want to talk to me directly about, feel free to send me a PM. The only time I’ll ask you to reach out privately is when I’m looking for personal information, but I’ll make sure you guys (and gals) know what to send over if and when that time comes.

 

Some items that I probably won’t be able to help with include: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. We plan to add an agent who specializes in IVT (including SYNC, MyFord Touch, navigation, and SiriusXM) in the near future. We’ll be sure to let you know when he or she arrives.

 

I’m excited to finally be here as part of this community and I’m looking forward to speaking with you all soon!

 

Ashley


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#2 OFFLINE   B25Nut

B25Nut

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 805 posts
  • Region:U.S. Pacific Coast
  • Location:Templeton, CA
  • Current Vehicle:2013 Fusion Hybrid White Platinum - Dune
  • My Hybrid's Year:2013

Posted 13 December 2013 - 07:31 PM

Ashley,

 

Welcome to the Forum!  With most of the FFH issues being corrected for the 2014 model year, you won't be nearly as busy as you would have been 12 months ago.  Thank you for being here now.

My first question is when will the late availability options for the FFH show up on Ford's web site?


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#3 OFFLINE   hermans

hermans

    Fusion Hybrid Addict

  • Fusion Hybrid Member
  • 1,341 posts
  • Region:Decline
  • Location:USA
  • Current Vehicle:2015 MKC - 2013 MKZh
  • My Hybrid's Year:2013

Posted 13 December 2013 - 07:31 PM

You are certainly a welcome addition to the forums. Many have been asking for this for some time now.


2016 Edge Titanium

2015 Lincoln MKC

2013 MKZ Hybrid

 

"Your comment is in no way productive. Why don't you find something productive to say?" - hybridbear

 


#4 OFFLINE   jeffo65

jeffo65

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 312 posts
  • Region:U.S. Mississippi
  • Location:St Charles, MO
  • Current Vehicle:2013 Ford Fusion SE Hybrid, 2015 Subaru XV Crosstrek
  • My Hybrid's Year:2013

Posted 13 December 2013 - 08:14 PM

Welcome to the site.
228095.png<p> 

#5 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 410 posts
  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 13 December 2013 - 09:10 PM

Ashley,

 

Welcome to the Forum!  With most of the FFH issues being corrected for the 2014 model year, you won't be nearly as busy as you would have been 12 months ago.  Thank you for being here now.

My first question is when will the late availability options for the FFH show up on Ford's web site?

 

Thanks, B25Nut!

 

Let me check with a couple people on Monday and see what the ETA is. Are you looking for a particular option?

 

You are certainly a welcome addition to the forums. Many have been asking for this for some time now.

 

 

Welcome to the site.

 

Thanks, hermans and jeffo65! I'm happy to be here. Better late than never, right? ;)

 

Ashley



#6 OFFLINE   hybridbear

hybridbear

    Fusion Hybrid Fanatic

  • Moderator
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  • Region:U.S. Northern Plains
  • Location:Minneapolis, MN
  • Current Vehicle:2013 Focus Electric, 2013 Fusion Energi Titanium
  • My Hybrid's Year:2013

Posted 13 December 2013 - 10:30 PM

Welcome Ashley!! It's really nice to have you here!!

Most of my questions are technical as I try to better understand the powertrain of our Fusion Hybrid. I hope you'll be able to get more details from Ford engineers for us about some of the technical aspects of the car. If you are able to pass along technical questions to some of the engineers, please let me know and I'll make a list or pass along some links to threads with technical discussions with questions I have.

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#7 OFFLINE   B25Nut

B25Nut

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 805 posts
  • Region:U.S. Pacific Coast
  • Location:Templeton, CA
  • Current Vehicle:2013 Fusion Hybrid White Platinum - Dune
  • My Hybrid's Year:2013

Posted 13 December 2013 - 11:21 PM

Ashley - When you do a Build & Price on the web site, the options for the Medium Soft Ceramic interior and the 10-way adjustable passenger seat are not shown.  I think this is sending some potential buyers to your competition.  I was able to build my FFH on the web site in 2012 more than three months before it was available, and that got me hooked.


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#8 OFFLINE   DeeCee

DeeCee

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 417 posts
  • Region:Decline
  • Location:Hot Springs Village, Arkansas
  • Current Vehicle:2004 Toyota Tacoma, 2017 Lincoln MKZ Hybrid
  • My Hybrid's Year:2017

Posted 14 December 2013 - 12:42 AM

Welcome to the forum. Sure am glad to finally see Ford here officially.


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2017 Lincoln MKZ Hybrid

Reserve

MKZ Technology package

White Platinum

Cappuccino Leather

 


#9 OFFLINE   GrySql

GrySql

    Fusion Hybrid Fanatic

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  • 3,168 posts
  • Region:Decline
  • Location:So Cal
  • Current Vehicle:Yes
  • My Hybrid's Year:Decline

Posted 14 December 2013 - 12:52 AM

Welcome to the asylum!  :)

We're an inquisitive group but like to have fun too. 

I hope you enjoy this Forum as much as we do.


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The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#10 OFFLINE   corncobs

corncobs

    Fusion Hybrid Fanatic

  • Fusion Hybrid Member
  • 2,836 posts
  • Region:U.S. Great Lakes
  • Location:Chicago NW Burbs
  • Current Vehicle:2013 FFH
  • My Hybrid's Year:2013

Posted 14 December 2013 - 01:19 AM

I can only join the others with their warm welcome.
Nice the finally have a Ford rep on board of a really active and awesome forum.
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2013 Ford Fusion Hybrid SE - Lady in Red
Ruby Red / 505A, Tech Pkg, Rear Sensing System, 18" Luxury Wheels
 
215477.png

#11 OFFLINE   SteveB_TX

SteveB_TX

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 933 posts
  • Region:U.S. Southern Plains
  • Location:North Texas
  • Current Vehicle:Our stable: 2013 Lincoln MKZ Hybrid, 2013 Ford Fusion Hybrid SE, 2013 Ford F-150 XLT Ecoboost Super Crew
  • My Hybrid's Year:2013

Posted 14 December 2013 - 09:15 AM

Welcome!  I hope you have some pull with the Lincoln folks.  So far my experience with Lincoln Customer Care has been disappointing. 


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White Platinum Metallic Tri-Coat

Light Dune Leather interior

All of the bells and whistles (without that silly panoramic roof).

 

 

 

 

 


#12 OFFLINE   dalesky

dalesky

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 534 posts
  • Region:U.S. Southern Plains
  • Location:South Cackalacky, Murrells Inlet
  • Current Vehicle:Mustang GT conv, Fusion HYTI
  • My Hybrid's Year:2013

Posted 14 December 2013 - 10:56 AM

One of many offering you a warm welcome. We are a community of honest, polite and Fusion loving folks.


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HyTi Ice storm

black leather
Sony sound
Voice Nav
Moonroof
Driver assist

1st tank 5-20-13


#13 OFFLINE   acdii

acdii

    Fusion Hybrid Legal Resident

  • Fusion Hybrid Member
  • 8,174 posts
  • Region:U.S. Great Lakes
  • Location:Harvard
  • Current Vehicle:2013 HyTi, 2013 Flex EbTi
  • My Hybrid's Year:2013

Posted 14 December 2013 - 04:41 PM

Yeah, finally! Welcome, I have been asking for a rep for some time now, SO glad to finally have one here.    We do have a couple ealry owners who are still having issues, and hopefully you can help them get them corrected.

 

Again, Huge Welcome and thank you for joining.


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Drive Smarter, Not Faster

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https://www.facebook.../12595DesertRat

#14 OFFLINE   Boat Racer

Boat Racer

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 89 posts
  • Region:U.S. Pacific Coast
  • Location:San Francisco bay area
  • Current Vehicle:2013 Fusion Hybrid Titanium, C6 Corvette, F-150, Explorer
  • My Hybrid's Year:2013

Posted 14 December 2013 - 06:15 PM

Welcome Ashley. I look forward to your contributions to this site which has been very helpful to me. :)


2013 Ford Fusion Hybrid Titanium

 

  • Oxford White, Adaptive Cruise Control
  • Navigation, Sony, Driver Assist, Moonroof
  • Ordered: March 15, 2013
  • Built April 13, 2013
  • Delivered: April 29, 2013

199893.png

 


#15 OFFLINE   hybridbear

hybridbear

    Fusion Hybrid Fanatic

  • Moderator
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  • Region:U.S. Northern Plains
  • Location:Minneapolis, MN
  • Current Vehicle:2013 Focus Electric, 2013 Fusion Energi Titanium
  • My Hybrid's Year:2013

Posted 15 December 2013 - 08:30 AM

Ashley - here are two questions for you that some of us have been wondering about for awhile...

  1. Why did Ford remove the Lifetime Summary from 2014 FFHs and 2013 Job 3 C-Maxes?
  2. Why did Ford remove the MPGe option from 2014 Fusion Energis and 2013 Job 3 C-Max Energis?

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm

315692.png

 

Previous Vehicles

2013 Ford Fusion Hybrid SE x2

252543.png167422.png


#16 OFFLINE   acdii

acdii

    Fusion Hybrid Legal Resident

  • Fusion Hybrid Member
  • 8,174 posts
  • Region:U.S. Great Lakes
  • Location:Harvard
  • Current Vehicle:2013 HyTi, 2013 Flex EbTi
  • My Hybrid's Year:2013

Posted 15 December 2013 - 10:51 AM

My biggest question is, When will MFT get Applink?


Drive Smarter, Not Faster

Posted Image
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#17 OFFLINE   MXGOLF

MXGOLF

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 136 posts
  • Region:U.S. Pacific Coast
  • Location:Beaverton, Oregon
  • Current Vehicle:2013 Ford Fusion Hybrid, 1999 Toyota Tacoma, YAMAHA FZ6

Posted 15 December 2013 - 12:00 PM

Hi Ashley, Is Ford planning on doing anything about or compensating any of us FFH owners who's cars are under performing badly? I have had my car just about a year now and am only getting 35 mpg! I got a lemon and Ford won't admit it. My dealer says it's the gas in Oregon. Also when I purchased the car they said nothing about all the things that effect hybrids. For instance using the heater, defrost, AC ect. as this greatly effects our mileage. Good Luck with this can of worms. :)  

Thanks,



#18 OFFLINE   robertlane

robertlane

    Fusion Hybrid Enthusiast

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  • Region:U.S. Great Lakes
  • Location:Dearborn, MI.
  • Current Vehicle:Ford
  • My Hybrid's Year:None

Posted 15 December 2013 - 06:26 PM

Welcome to the Ford Fusion Hybrid Forum!


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#19 OFFLINE   FordService

FordService

    Fusion Hybrid Enthusiast

  • Official Ford Motor Co.
  • 410 posts
  • Region:Decline
  • Location:Dearborn, Michigan
  • Current Vehicle:Model T
  • My Hybrid's Year:Decline

Posted 16 December 2013 - 06:44 PM

Welcome Ashley!! It's really nice to have you here!!

Most of my questions are technical as I try to better understand the powertrain of our Fusion Hybrid. I hope you'll be able to get more details from Ford engineers for us about some of the technical aspects of the car. If you are able to pass along technical questions to some of the engineers, please let me know and I'll make a list or pass along some links to threads with technical discussions with questions I have.

 

hybridbear,

 

There are a couple people I can run things by, depending on what your specific questions are. Just send me a PM and I'll see what I can do. :)

 

Ashley - When you do a Build & Price on the web site, the options for the Medium Soft Ceramic interior and the 10-way adjustable passenger seat are not shown.  I think this is sending some potential buyers to your competition.  I was able to build my FFH on the web site in 2012 more than three months before it was available, and that got me hooked.

 

Thanks, B25Nut! The website folks like to have an example when I send a correction or inquiry over to them, so this will definitely help!

 

Welcome!  I hope you have some pull with the Lincoln folks.  So far my experience with Lincoln Customer Care has been disappointing. 

 

SteveB_TX,

 

Have you reached out to the Lincoln social media folks on Twitter or Facebook? I don't work directly with them, but I know they are active on both of those platforms.

 

 

Ashley - here are two questions for you that some of us have been wondering about for awhile...

  1. Why did Ford remove the Lifetime Summary from 2014 FFHs and 2013 Job 3 C-Maxes?
  2. Why did Ford remove the MPGe option from 2014 Fusion Energis and 2013 Job 3 C-Max Energis?

 

 

hybridbear,

 

I'm not sure if this info is available, but I'll add it to my list of things to check out.

 

My biggest question is, When will MFT get Applink?

 

acdii,

 

I will let you know ASAP when an IVT specialist will be active on the forum. He or she will be able to lend a hand with this type of question. :)

 

Hi Ashley, Is Ford planning on doing anything about or compensating any of us FFH owners who's cars are under performing badly? I have had my car just about a year now and am only getting 35 mpg! I got a lemon and Ford won't admit it. My dealer says it's the gas in Oregon. Also when I purchased the car they said nothing about all the things that effect hybrids. For instance using the heater, defrost, AC ect. as this greatly effects our mileage. Good Luck with this can of worms. :)

Thanks,

 

MXGOLF,

 

Send me a PM with your name, phone number, VIN, mileage, and dealer info. I'll have your regional customer service manager reach out to you about some options. 

 

Ashley


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#20 OFFLINE   SteveB_TX

SteveB_TX

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 933 posts
  • Region:U.S. Southern Plains
  • Location:North Texas
  • Current Vehicle:Our stable: 2013 Lincoln MKZ Hybrid, 2013 Ford Fusion Hybrid SE, 2013 Ford F-150 XLT Ecoboost Super Crew
  • My Hybrid's Year:2013

Posted 16 December 2013 - 09:58 PM

 

SteveB_TX,

 

Have you reached out to the Lincoln social media folks on Twitter or Facebook? I don't work directly with them, but I know they are active on both of those platforms.

 

Ashley

 

Thanks for the quick reply Ashley! (I wish Lincoln CC was that quick!)  I have looked at the Lincoln Facebook page.  Looks like mostly Lincoln ad stuff to me.  Do I just post a question/problem and hope for a response?  As for Twitter... no I don't do Twitter.  :)


White Platinum Metallic Tri-Coat

Light Dune Leather interior

All of the bells and whistles (without that silly panoramic roof).

 

 

 

 

 





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