My name is Ashley and I’m your brand new U.S. Ford Customer Service rep.
My primary role here will be to answer any questions you may have about newer models, to assist with vehicle concerns, and to track any vehicle orders you may be placing. I am in the office M – F 2:30 p.m. until 11 p.m., but I will be transitioning to 8:30 a.m. until 5 p.m. at the start of 2014. With the holidays around the corner, there will be a few days I won’t be around, but I’ll be sure to post out-of-office messages when necessary.
Generally speaking, I’ll keep my eyes open for any relevant discussion and jump in publicly to assist whenever possible. If you have something you want to talk to me directly about, feel free to send me a PM. The only time I’ll ask you to reach out privately is when I’m looking for personal information, but I’ll make sure you guys (and gals) know what to send over if and when that time comes.
Some items that I probably won’t be able to help with include: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. We plan to add an agent who specializes in IVT (including SYNC, MyFord Touch, navigation, and SiriusXM) in the near future. We’ll be sure to let you know when he or she arrives.
I’m excited to finally be here as part of this community and I’m looking forward to speaking with you all soon!