terryb Report post Posted September 11, 2013 (edited) The shade on the moon roof is now rattling much worse than the door interior trim panels ever thought of doing. If I push up on the rear middle of the shade while it's closed it quiets. Has anyone seen anything useful in regard to this problem It's driving me nuts now that the dor trim has been taped. Edited September 11, 2013 by terryb Quote Share this post Link to post Share on other sites
terryb Report post Posted September 17, 2013 So I've got a one of a kind ailment? A dubious Honor I'm sorry to say. Quote Share this post Link to post Share on other sites
acdii Report post Posted September 18, 2013 I had a rattle like that in my Flex, turned out to be the headliner wasn't snapped all the way in. When I pushed up around the area of the sunroof, I hear and felt it pop in place and the rattle was gone, hasn't returned in 4900 miles. Quote Share this post Link to post Share on other sites
terryb Report post Posted September 27, 2013 I've got an app't. with the interior guys Sat. morning. Due to get the MFT update too. Quote Share this post Link to post Share on other sites
terryb Report post Posted September 29, 2013 (edited) Good news bad news yesterday at the dealer. They were able to duplicate the problem, but unable to solve it. So waiting for advise and procedures from Engineering. Also, according to their computer I don't need the 3.6.2 MFT update. Edited September 29, 2013 by terryb Quote Share this post Link to post Share on other sites
murphy Report post Posted September 29, 2013 Also, according to their computer I don't need the 3.6.2 MFT update.That probably means that they have failed to keep their computer up to date. Quote Share this post Link to post Share on other sites
terryb Report post Posted October 31, 2013 (edited) Car went in today for several days of moon roof rattle attention. Got a Chrysler Town and Country from enterprise. I can see the fuel gauge slide down. Gauge on FFH is reading 41.6 on later part of this tank. Almost no A/C required lately. I have seen some 60+ trips lately, but post retirement, too many short <10 mi. trips. Edit: Got the car back this afternoon after 2.5 days testing for engineering, they are ordering a new headliner. Anticipated delivery 1.5 wks. Edit: Got the word today that parts are in hand. They want the car Monday, anticipate having it through Wed. afternoon. Edited November 8, 2013 by terryb Quote Share this post Link to post Share on other sites
terryb Report post Posted November 14, 2013 Well CRAP! The roof liner ordered and received was for the gasoline Fusion. Another week of waiting and driving the Explorer until they can get in the Hybrid roof liner HYBRID ROOF LINER! CRAP! Quote Share this post Link to post Share on other sites
Toz Report post Posted November 14, 2013 wonder what the difference could be? The ANC mikes? Quote Share this post Link to post Share on other sites
terryb Report post Posted November 14, 2013 I'd forgotten about those. I suppose that's the problem. Quote Share this post Link to post Share on other sites
terryb Report post Posted November 27, 2013 So far no FFH head liner received. I am really PO's with this service effort by Ford. There shouldn't have been an incorrect headliner ordered in the first place. With a hybrid in the shop, they shouyld only be looking at the Hybrid parts list. uhgvifjkjhbktu!!! Quote Share this post Link to post Share on other sites
terryb Report post Posted November 30, 2013 Got word this afternoon that Ford has redesigned the headliner for fit and noise problems and a new version is to ship Monday. With my luck, they'll ship a '14 color scheme one. CRAP! Quote Share this post Link to post Share on other sites
hybridbear Report post Posted December 2, 2013 Hope you get it solved! Glad to hear that it's redesigned. A number of owners have had headliner issues. Quote Share this post Link to post Share on other sites
terryb Report post Posted December 4, 2013 Told today that the part shipped today. Expected in Friday and hopefully will get the car Saturday. They're gassing up the car and giving me an Oil change for taking 24 days to get done with it. Quote Share this post Link to post Share on other sites
terryb Report post Posted December 7, 2013 Got the car back at 11AM this morning. Have to redo the seat setting and it looks like I need to give the LVB a boost. I'm getting batt. saver message as soon as I switch ignition off. I intend to give Ford a piece of my mind about the amount of time the car was in the shop.1. There shouldn't have been a headliner issue in the first place.2. The mixup on Hybrid vs gas model liner shouldn't have been possible.3. Procedure should require checking of new parts for correctness before tearing down customer car. Now I iss the PBS in the Explorer and also easier in/out. Quote Share this post Link to post Share on other sites
terryb Report post Posted December 7, 2013 CRAP!! What I had hoped were smudges on the outside of the windshield turned out to be SCRATCHES on the inside of the windshield. Just below the rearview mirror and left about eight inches. The inside of the windshield definitely has a soft plastic inner layer and that is what got scratched in locating/installing the headliner replacement. So back to the shop on Monday. Quote Share this post Link to post Share on other sites
terryb Report post Posted December 14, 2013 Got the new windshield installed yesterday. I really hope there are no more concerns with the car for a while. I'm witing for the dreaded EV+ to pop on the dealers location. Quote Share this post Link to post Share on other sites
FordService Report post Posted December 19, 2013 Got the new windshield installed yesterday. I really hope there are no more concerns with the car for a while. I'm witing for the dreaded EV+ to pop on the dealers location. terryb, I'm glad to hear that your dealer was able to get all of this taken care of for you. If you need any help in the future, don't hesitate to reach out to me! Ashley Quote Share this post Link to post Share on other sites
terryb Report post Posted December 22, 2013 Hi Ashley, I'll keep you in mind for future "Drama". TerryB Quote Share this post Link to post Share on other sites
terryb Report post Posted January 30, 2014 Today they tried to replace the driver side A pillar trim which had a slice in it the same type as those in the windshield. They had the new part, but found that it had a factory defect. It should have been rejected by QC, but must have been a Monday or Friday part. Back to waiting. Quote Share this post Link to post Share on other sites
FordService Report post Posted January 30, 2014 Today they tried to replace the driver side A pillar trim which had a slice in it the same type as those in the windshield. They had the new part, but found that it had a factory defect. It should have been rejected by QC, but must have been a Monday or Friday part. Back to waiting. terryb, I responded to your PM. I'll help you get this straightened out. Ashley 1 hybridbear reacted to this Quote Share this post Link to post Share on other sites
terryb Report post Posted January 31, 2014 Got the call this morning that the part is in and they would like to replace it Monday. They eyeballed it before they called. Quote Share this post Link to post Share on other sites
terryb Report post Posted February 5, 2014 Well, the saga of the moon-roof shade rattle has ended with the trim replaced and everything running quietly. I spoke with Wendy the regional manager about my disappointment with FMCs quality and procedures that let them get the wrong headliner ( number transposition ) and a damaged A pillar trim piece. I suggested the VIM be a part of parts requests to block wrong parts, she said she would document my suggestion. 1 hybridbear reacted to this Quote Share this post Link to post Share on other sites