JeffO Report post Posted June 6, 2013 Last week we purchased a 2013 Ford Fusion Hybrid SE. We were really impressed with the car and features until we found out the AC did not work. Thinking it was a simple operator error problem I just took it to the Ford dealership on my way to work (not where we purchased it). I dropped it off and a few hours later they call me saying they think the ambient air sensor has malfunctioned and would like to put me in a rental car for the night while they work to fix the problem. They also said they escalated the issue to Ford Engineering. Well today I called to get the status on the repair and they determined the compressor has a negative charge from debris left from manufacturing. According the service advisor this essentially caused the AC system to “blow up” and they want to take it apart piece by piece and rebuild it. They also informed me that vehicle has a transmission half shaft leak. With both of these problems the dealership informed me that it will be at least a week before the car can be repaired at the earliest. I explained to them that I had only had the car for a few days and put 200 miles on it and concerned that I purchased a lemon or a vehicle with some serious manufacturing problems. Since I took it to a different dealer than I bought it they suggested I contact that dealer and Ford Motor Relations. I contacted Ford Motor Relations and they informed me that a regional service manager will reach out to me in the next 48 hours since the car was brand new. I’m not a car expert and I want a reliable car. I’m thinking of asking the regional service manager to give me a different Fusion Hybrid due to these serious problems. I really liked the car and obviously not everyone experiences problems like this so I don’t regret choosing the model. I’m just concerned about what will come next with this car. The dealer servicing the car has been helpful but this is frustrating! Any thoughts would be much appreciated. I wish my first post was pure excitement for our new car; but this will have to do. Quote Share this post Link to post Share on other sites