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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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Cracking noise FIX


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97 replies to this topic

#41 OFFLINE   acdii

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Posted 28 May 2013 - 03:46 PM

Nuts, bolts and bandages! 


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#42 OFFLINE   GrySql

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Posted 28 May 2013 - 03:53 PM

Went to the dealer today with the TSB in hand. All 5 or so parts were ordered, all in stock except the thrust washer...

The TSB has them replace the two nuts and one bolt that are removed and add the thrust washer.

My Service Writer called it the 'TSB thrust washer Kit'.


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Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#43 OFFLINE   rvlasek

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Posted 08 June 2013 - 05:21 PM

Talked to my Ford Service contact today,  on fix, he says he can get all parts except thrust washers, expected date for receiving is July 15th.....anyone else get that response, 


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#44 OFFLINE   gkinla

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Posted 08 June 2013 - 05:25 PM

Yes!

#45 OFFLINE   hermans

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Posted 08 June 2013 - 06:18 PM

No. My dealer was able to get the parts and fix mine.


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#46 OFFLINE   aaronj1159

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Posted 10 June 2013 - 07:25 AM

Mine just said they have the parts on order and should have them shortly. So either they're having no issue getting them, or they are unaware/don't want to tell me there's a delay in getting the parts.



#47 OFFLINE   GrySql

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Posted 10 June 2013 - 09:06 AM

My Dealer once again said 'by July 1st'.


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Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15
 

#48 OFFLINE   hybridbear

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Posted 11 June 2013 - 09:42 AM

Talked to my Ford Service contact today,  on fix, he says he can get all parts except thrust washers, expected date for receiving is July 15th.....anyone else get that response, 

Talked to dealer again yesterday when dropping off car for other issues to fix. Service Advisor said that they can get all the parts except thrust washers. He still says that they cannot order thrust washers because the part # on TSB doesn't show up in their parts ordering system.


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#49 OFFLINE   elle

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Posted 11 June 2013 - 09:54 AM

Last week (Thursday) I was told the parts were on order and it would be about three weeks.  I'm to touch base with them in early July if they haven't called me by then.  



#50 OFFLINE   mokee

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Posted 11 June 2013 - 01:32 PM

I took the FFH yesterday for the battery saver warning dc/dc module re-programing, and they replaced the gear shift knob and did the "field service action" fuel module replacement. I asked them to check for a clicking/popping sound. They said they couldn't hear it and no work was performed. It took all day and part of the morning, so all that work is a multi-day job. It's gotta be costing Ford big money on these "field service actions."



#51 OFFLINE   rvlasek

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Posted 21 June 2013 - 09:11 PM

Had new correct leather shifter installed today, along with "Battery Saver Off" TSB performed,  Service Rep stated that thrust washers for TSB for crackling noise are not available to order yet.   Anyone in Dallas, Ft Worth have any luck in getting washers and having installed,   ???   I know some areas given recent posts on this forum were able to get they mystery washers to solve crackling noise problem....


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#52 OFFLINE   Harbor

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Posted 22 June 2013 - 02:13 PM

Fun Service Story:

 

So I drive into Salem Ford in Salem NH and want to make an appointment to get this fixed.  They have a poor reputation but it's closer to my house than the dealer I bought the car from, so I figure what the heck. I didn't want to judge them on hearsay.

 

I go to service and I mention the cracking sound issue and the guy at the desk is immediately confused but is more than happy to make an appointment.  He doesn't want my VIN, nor does he care about the TSB.  I insist that he take the VIN and start ordering parts, as certain parts like the shifter knob - Ford knows which cars they left them off of.  The service guy tells me no way - they cannot order parts without inspecting the car and that ALL other Ford dealers work this way.  Maybe he's right, but I honestly don't care how they're supposed to operate. I know what issues my car has and it doesn't take a mechanic to realize they shipped the wrong shifter knob or that my car pops when it moves forward or stops.

 

So essentially he's making me drive the car into the dealer, leave the car there for the day so they can find out they don't have the parts they need to fix it, and ask me to come back later when they eventually get them.

 

Rediculous... Needless to say I cancelled my appointment as I could tell their main interest was making money, not providing service. I'll call the dealer where I bought the car, as at least they've heard of the cracking issue.

 

 

I'm starting to see why dealers are terribly afraid of Tesla.  In some service plans, Tesla will drive to you and leave you a loaner.

 

 

If Ford President Alan Mullaly were here with me, I'd kick him in the nuts.


Edited by Harbor, 22 June 2013 - 02:16 PM.

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#53 OFFLINE   hermans

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Posted 22 June 2013 - 03:42 PM

I'm starting to see why dealers are terribly afraid of Tesla.  In some service plans, Tesla will drive to you and leave you a loaner.

 

The Ford dealer I go to already does this.


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#54 OFFLINE   corncobs

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Posted 22 June 2013 - 03:49 PM

Enterprise > We will pick you up ;-)
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#55 OFFLINE   acdii

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Posted 22 June 2013 - 06:08 PM

Equus is doing this too.  To think, Hyundai used to be toss aside cars, and Kia too, now they have a 46K car in their lineup.


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#56 OFFLINE   gkinla

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Posted 26 June 2013 - 12:40 PM

Good news, I received an email from my service advisor this morning telling me that all the parts were in stock. I'm at the dealer getting the washers installed. I'll post what my first impression is and follow up after getting some time and miles on my FFH.

#57 OFFLINE   gkinla

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Posted 26 June 2013 - 04:05 PM

Okay, the TSB 13-5-24 is done. On my drive home I drove through quiet streets with air and radio off, windows down. It was very quiet and seemed smoother (probably wishful thinking). No noise and I really tried to repeat the conditions I'm so used to hearing. I'll report back in a few weeks after getting some miles on the car.

#58 OFFLINE   hermans

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Posted 26 June 2013 - 04:33 PM

Mine was done a few weeks ago and the noise has not come back.


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#59 OFFLINE   lmp180psu

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Posted 27 June 2013 - 07:09 AM

I dropped my car off at the dealer this morning for the TSB. Looking forward to quiet driving and not cringing each time i hear the cracking noise.

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#60 OFFLINE   47Minutes

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Posted 27 June 2013 - 09:46 AM

I'm quite jealous.  My build date is outside the TSB range and my dealer insists my car already has the thrust washers.  Yet I continue to hear the noise loud and clear every day.


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