I will start by saying that I am really enjoying my 2013 Fusion Hybrid. I've driven it on short trips and long trips, and it is comfortable and fun to drive. I particularly like some of the new features such as adaptive cruise control and back-up camera / sensor.
However, I am very unhappy with the MPG I am getting (35.7 MPG after about 3500 miles, with no noticeable improvements in the last 1500 miles). While this is much better than I was getting with my previous car, it is significantly lower than the EPA rating. What bothers me most is that Ford's marketing of the 2013 Fusion Hybrid and C-Max have been very misleading. The dealership where I bought my car told me absolutely nothing about this problem. When I called them to discuss it after reading about the Consumer Reports investigation, they claimed to have no knowledge about the problem, and suggested that I contact the Ford Customer Relationship Center. What a joke! After waiting a half-hour on hold to talk to someone, I was told that they couldn't do anything about it, and suggested that I call another Ford dealer in the San Diego area to see if they had any advice! So I called the Ford dealer they suggested, and was told that they knew nothing about the problem; their only suggestion was that I use name-brand gasoline. In the meantime, more than two months have passed since I bought my car, and I continue to see misleading TV commercials and billboards for the Fusion Hybrid and C-Max touting its 47 MPG EPA rating.
I have had a lot of people ask me how I like my new Fusion Hybrid. It is very frustrating to have to explain to them that even though it is a great car to drive, its MPG is far below what was advertised. I spent a lot of time researching various hybrids and plug-ins before buying it, and I really feel ripped-off by Ford. I am hoping that EPA will finish its investigation quickly, and will force Ford to make good on its false promises.