jeff_h Report post Posted January 26, 2013 (edited) I took delivery 18 days ago, and today in my email I got the link for the expected post-purchase survey from Ford. And a side note on that, since my dealer was especially adamant that if I didn't feel that I had reason to rate them in the highest category on any attribute, to PLEASE let them know so they could make it right, as customer satisfaction (and thus, their dealer rating) is very important to them. So I guess this 'report card' grade is really important to them, I don't know what it affects in the way of their daily business or if it has any affect on their future allocations, that stuff is all beyond me -- but for those who are currently working with their dealers on a given issue (or looking for info on your order/re-order, build, and shipment and the dealer is exhibiting a 'DILLIGAS' attitude), it may be worthwhile to remember that your dealer probably also places its rating in high regard and so if you need to mention this in order to flex your consumer muscle a little, maybe that's a good thing based on your situation. I never needed to, as my dealer was great from first contact. Anyway, back to the reason for my post, So I went onto the survey and it had the expected ratings attributes for things like being greeted by the dealer and being treated with respect, appearance of the showroom, salesperson's knowledge of the vehicle, offer to finance, and on and on. I think this was the part where my dealer was adamant about getting the highest grades, and that's what I marked in all of those attributes in the main section. But then the last section was to rate the level of concurrence (highly agree down to highly disagree, etc) with your thoughts/feelings on Ford and your dealer. The two questions that caught my attention was the level of agreement with the statement of "I really love Ford" and then "I really love my dealer". And for the guys whose cars have been sitting in Hermosillo since October, well have at it on those questions! But I just thought it was strange to be presented with questions like that, as is this looking for self-identied sycophants? Just seemed strange to see the questions asked like that,,, I would have gone back and copied/pasted the questions into a post here, but the PIN used to get into the survey now says sorry it's already been answered and then there's no choice to exit. So for any that get their survey link soon, be ready to get asked to profess your 'love'... good luck. Edited March 6, 2013 by jeff_h 2 coach81 and JSKershaw reacted to this Quote Share this post Link to post Share on other sites
