I saw this about Quick Lane and Ford feeding hungry people and thought that was an odd thing for an oil change company to do.
The Quick Lane lounge at my local Dealer was not setting much of an example. On second thought, after what I just experienced maybe the food business would be more fitting than servicing cars.
Normally I have my oil changed at my friends auto repair shop but was driving past my local rustic Ford Dealer and decided to try their Quick Lane Tire & Auto Center for their oil change.
The plump young man with the clipboard asked what I needed, I said "oil and filter, I have my own oil and filter in the trunk", he wrote something on the clipboard.
Next, I told him I wanted 40 psi in my tires, he wrote something on the clipboard and then I asked that they look closely at the CVT for leaks, again a scribble on the clipboard.
I was told to leave the keys in the car and enjoy the lounge, a game show was on the TV, the coffee was burnt and two doughnuts were left in the covered container (the fly buzzing under the lid gave it a certain gourmet presentation). The 'hungry' must have already been fed at this location.
About 15 minutes later my car was pulled over the oil drain pit, wheel alignment diagnostic devices were placed on the wheels, the air filter was sorta looked at (they didn't remove the screws, just looked at the black plastic cover and wiped it with a oily rag).
The oil drain Tech (?) went in the pit, some yelling went back and forth between the pit Tech (?) and topside Tech (?) and another guy took off the wheel alignment gizmos and began checking and letting air out of my tires, what?
I went to the desk but my first Asst Mgr with the clipboard now had his lunchbox in his hand and was wandering off.
Luckily, his replacement looked young, eager and sharp. I explained I wanted 40 psi in my tires, he quickly went out and told the tire guy what I wanted, that Tech(?) immediately looked in my direction, turned around and started filling the tires back up to 40 psi, not the door label PSI.
Good, that worked out but right about then I was peering thru the smudged glass viewing window at the other activity around my car.
The topside engine guy was putting oil in my engine from the power dispenser, what! #2
I went out the door, caught the Asst Mgr #2's attention and explained that my oil/filter were in the trunk.
We went inside, looked at the paperwork from Asst Mgr #1 and he remarked that wasn't noted on the work order but he'd fix that. He went out to the pit area, as I once again watched thru the lounge window, and explained, head scratching ensued.
The lower pit Tech (?) went down and drained the oil again, my Motorcraft oil filter went on the supply shelf. My Mobil 1 oil was put in the car but the topside Tech (?) had trouble deciding how much of the 5 quarts in the container to put in the car.
I wanted to go out to the 'Red Zone' and supervise, but, I calmly told Asst Mgr #2 to advise the engine Tech (?) to put in 4.5 quarts, he yelled out the lounge door and the response was that they didn't have any way to measure it.
I am now filled with barely suppressed malevolence - can this be real? A place that changes engine oil 50 times a day?
Once again I reached deep inside and calmly commented, "it's a 5 quart container, pour all of it in except 1/2 quart" and held my fingers about 1" apart to show how much should be left in the plastic jug.
At this point I walked around the building twice...
I came back in and queried if my CVT had been inspected for leaks, I got a funny look and Asst Mgr #2 went out and down the stairs to the pit. About 5 minutes later he was back and said everything was good, no big spots on the engine pan liner and no leaks seen.
Actually, my wheels didn't need an alignment either, my air filter was perfectly okay, the tires were at 40 psi, the CVT was not leaking, my own oil was installed with 1" left left in the 5 quart container - good to go.
Oh, BTW says Asst Mgr #2, would you mind signing the part on the WO where I was supposed to authorize this work to be done? I guess Asst Mgr #1 had his mind on the Cheetos and bologna sandwich in his lunchbox and forgot to have me do that, before work started.
Happily, after making the oil/filter cost adjustment the price was under $18, what a bargain for 15 minutes work that took an hour. After all, I had my oil drained twice!!
I was pleased to see my car outside and awaiting my return, the oily fingerprints didn't even bother me.
Later, I checked the oil level in the car and it was a tiny bit low, so I took care of that and wiped the oil smears off the top of the engine.
Gosh, that was a fun and enlightening experience. it's good to have a comparison once in a while, it gives one perspective.