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Guest Message by DevFuse

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Oil Change Info for 2013+ Hybrid/Energi


Best Answer FordService , 21 February 2014 - 09:21 AM

Hi everyone,

 

It appears that all of these questions you guys have thrown my way have resulted in some interesting discoveries. The oil recommendations in most of the printed materials for the 2014 Fusion Hybrid are incorrect. 5W-20 is still the recommended oil.

 

I did get complete confirmation that using 0W-20 oil is fine. It will not hurt anything and will not void your warranty, so long as you are having it changed at the appropriate intervals. 

 

I'm sorry that it took this big, drawn-out conversation to get to the bottom of this, but at least it makes sense that your oil caps say 5W-20. 

 

Thanks for all of your great questions!

 

Ashley

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#161 OFFLINE   GrySql

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Posted 12 November 2014 - 10:11 PM

I saw this about Quick Lane and Ford feeding hungry people and thought that was an odd thing for an oil change company to do.

The Quick Lane lounge at my local Dealer was not setting much of an example.  On second thought, after what I just experienced maybe the food business would be more fitting than servicing cars.

--

Normally I have my oil changed at my friends auto repair shop but was driving past my local rustic Ford Dealer and decided to try their Quick Lane Tire & Auto Center for their oil change.

The plump young man with the clipboard asked what I needed, I said "oil and filter, I have my own oil and filter in the trunk", he wrote something on the clipboard.

Next, I told him I wanted 40 psi in my tires, he wrote something on the clipboard and then I asked that they look closely at the CVT for leaks, again a scribble on the clipboard.

I was told to leave the keys in the car and enjoy the lounge, a game show was on the TV, the coffee was burnt and two doughnuts were left in the covered container (the fly buzzing under the lid gave it a certain gourmet presentation).  The 'hungry' must have already been fed at this location.

 

About 15 minutes later my car was pulled over the oil drain pit, wheel alignment diagnostic devices were placed on the wheels, the air filter was sorta looked at (they didn't remove the screws, just looked at the black plastic cover and wiped it with a oily rag).

The oil drain Tech (?) went in the pit, some yelling went back and forth between the pit Tech (?) and topside Tech (?) and another guy took off the wheel alignment gizmos and began checking and letting air out of my tires, what?

I went to the desk but my first Asst Mgr with the clipboard now had his lunchbox in his hand and was wandering off.

Luckily, his replacement looked young, eager and sharp.  I explained I wanted 40 psi in my tires, he quickly went out and told the tire guy what I wanted, that Tech(?) immediately looked in my direction, turned around and started filling the tires back up to 40 psi, not the door label PSI.

 

Good, that worked out but right about then I was peering thru the smudged glass viewing window at the other activity around my car.

The topside engine guy was putting oil in my engine from the power dispenser, what! #2

I went out the door, caught the Asst Mgr #2's attention and explained that my oil/filter were in the trunk.

We went inside, looked at the paperwork from Asst Mgr #1 and he remarked that wasn't noted on the work order but he'd fix that.  He went out to the pit area, as I once again watched thru the lounge window, and explained, head scratching ensued.

The lower pit Tech (?) went down and drained the oil again, my Motorcraft oil filter went on the supply shelf.  My Mobil 1 oil was put in the car but the topside Tech (?) had trouble deciding how much of the 5 quarts in the container to put in the car.

I wanted to go out to the 'Red Zone' and supervise, but, I calmly told Asst Mgr #2 to advise the engine Tech (?) to put in 4.5 quarts, he yelled out the lounge door and the response was that they didn't have any way to measure it. 

I am now filled with barely suppressed malevolence - can this be real?  A place that changes engine oil 50 times a day?

Once again I reached deep inside and calmly commented, "it's a 5 quart container, pour all of it in except 1/2 quart" and held my fingers about 1" apart to show how much should be left in the plastic jug.

At this point I walked around the building twice...

I came back in and queried if my CVT had been inspected for leaks, I got a funny look and Asst Mgr #2 went out and down the stairs to the pit.  About 5 minutes later he was back and said everything was good, no big spots on the engine pan liner and no leaks seen.

Actually, my wheels didn't need an alignment either, my air filter was perfectly okay, the tires were at 40 psi, the CVT was not leaking, my own oil was installed with 1" left left in the 5 quart container - good to go.

Oh, BTW says Asst Mgr #2, would you mind signing the part on the WO where I was supposed to authorize this work to be done? I guess Asst Mgr #1 had his mind on the Cheetos and bologna sandwich in his lunchbox and forgot to have me do that, before work started.

 

Happily, after making the oil/filter cost adjustment the price was under $18, what a bargain for 15 minutes work that took an hour. After all, I had my oil drained twice!!

I was pleased to see my car outside and awaiting my return, the oily fingerprints didn't even bother me.

 

Later, I checked the oil level in the car and it was a tiny bit low, so I took care of that and wiped the oil smears off the top of the engine.

Gosh, that was a fun and enlightening experience.  it's good to have a comparison once in a while, it gives one perspective.  :)

 


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#162 OFFLINE   md13ffhguy

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Posted 12 November 2014 - 10:22 PM

Face palm.
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#163 OFFLINE   corncobs

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Posted 12 November 2014 - 10:58 PM

Face palm.


You are missing a few.
That story should earn at least a triple face palm.

It would be fun to see GrySql's filled out survey.
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#164 OFFLINE   Texasota

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Posted 12 November 2014 - 11:38 PM

GrySql, you completely messed up their process by supplying your own oil and filter and specifying a tire PSI different than the door label.  You moved their cheese around and they were bewildered.


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#165 OFFLINE   md13ffhguy

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Posted 13 November 2014 - 06:37 AM

You are missing a few.
That story should earn at least a triple face palm.

It would be fun to see GrySql's filled out survey.

Actually, if I had three hands, it still might not be enough... That was a doozy!
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#166 OFFLINE   jeffo65

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Posted 13 November 2014 - 07:42 AM

Draining the oil twice removed any contaminents left from the original oil.  Now it is very clean inside.  :)

 

 

I had a similar experience that did not end in such a happy way though.

 

When we had our 1995 Ford Taurus, I took it to one of the quick change oil places for a free oil change.  I talked with the tech at the desk explaining I needed an oil change and nothing else, as the car only had 32,000 miles and I had just changed the air filter myself.  After about 20 minutes the service tech walks into the waiting room and beckons me to walk out to the garage so he can tell me what he is going to do.  He tells me he is going to change the oil and what type he will be filling it with.  He states the air filter is good and does not need changing.  Then he tells me that it is recommended to have the rear differential fluid changed at the current miles.  I just stared at him dumbfounded and asked, "On the Taurus?  You want to change the rear diff fluid?"  He said yes it is recommended.  Once again I asked him if he was talking about the front wheel drive Taurus.  His answer was yes it is recommended.  I walked back into the office and told the manager what I was just told and he told me that the techs go off intensive training and recommended work books.  I was still dumbfounded but played along with him and asked if I could please see the rear differential on my Taurus.  He said sure and proceeded to tell me it is shaped like a pumpkin and is at the rear of the car between the two axles for the rear wheels.  Uhh Huhh,   Well guess what, there was no rear differential like that under my Taurus.  I was blown away.   Next thing I said was take the car down and I am leaving and never coming back.  That was the last time I have ever been to a quick lube oil place.

 

 

.


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#167 OFFLINE   acdii

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Posted 13 November 2014 - 10:09 AM

^^Priceless^^


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#168 OFFLINE   Sleddog

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Posted 13 November 2014 - 03:36 PM

Did they say "Hey watch this" or "Do you want
fries with that" before they started?

Unfortunately, it's typical of what most dealers have for service techs.

#169 OFFLINE   Hybrider

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Posted 13 November 2014 - 03:38 PM

GrySql, you completely messed up their process by supplying your own oil and filter and specifying a tire PSI different than the door label.  You moved their cheese around and they were bewildered.

 

At the Buick dealership I have frequented most recently for oil changes, they insist on airing up the tires to 32 PSI on all vehicles, no matter what the door sticker says, as if they know better about what the tires should be set to.

 

This is annoying enough in itself, but then the OnStar sends a nasty-gram email saying the tires are too low since they are not at the prescribed 35 PSI.  :banghead: 


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#170 OFFLINE   acdii

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Posted 13 November 2014 - 03:43 PM

In that case I would say before service, Don't touch the tires or I wont pay for it. 


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#171 OFFLINE   Hybrider

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Posted 13 November 2014 - 04:04 PM

I just bought the coolest, cutest 1-gallon air compressor, which includes a standard gas-station air chuck, to air up my tires with. So now I just have another excuse to play with my new toy if they do let the air out of my wife's tires again. I also bought a precision air gauge so I know my tires are definitely at the pressures I want them to be.


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#172 OFFLINE   acdii

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Posted 13 November 2014 - 04:11 PM

My butt makes a good tire pressure gauge too. I can tell when the tires or tires is a few pounds low by how the car feels in the seat.  Can only do that in the Fusion though since I drive it every day. Before I replaced the tires, I had a slow leaker, and knew when the TPMS light would come on before it did. I also knew which tire it was even though they all looked the same.  This Fusion is the only car I could do this with too, it is that sensitive to the road. 


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#173 OFFLINE   hikyuuri

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Posted 25 December 2014 - 07:44 PM

My old car had an oil life percentage, and I always based my oil changes off of that for my old car (tried to get in around 15% life remaining, rarely let it get down below 5%).

 

My question is, shouldn't we be using the similar guage in the FFH/FFE?  The computer can take a lot more into account than just mileage, such as how hard you are driving, how much was done on electric (especially for the FFE), temperature, etc.  Shouldn't all of that play into how often you change your oil?  Does anyone know if the oil percentage actually takes any of that into account to be more accurate than just mileage alone?

 

I want to make sure I am not damaging anything, but I also want to make sure I'm not going in too often.

 

EDIT: For those of you who don't know, the oil percentage can be found on the Information --> System Check screen on the left side dash screen.


Edited by hikyuuri, 25 December 2014 - 07:45 PM.


#174 OFFLINE   hybridbear

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Posted 28 December 2014 - 10:20 AM

My old car had an oil life percentage, and I always based my oil changes off of that for my old car (tried to get in around 15% life remaining, rarely let it get down below 5%).

 

My question is, shouldn't we be using the similar guage in the FFH/FFE?  The computer can take a lot more into account than just mileage, such as how hard you are driving, how much was done on electric (especially for the FFE), temperature, etc.  Shouldn't all of that play into how often you change your oil?  Does anyone know if the oil percentage actually takes any of that into account to be more accurate than just mileage alone?

 

I want to make sure I am not damaging anything, but I also want to make sure I'm not going in too often.

 

EDIT: For those of you who don't know, the oil percentage can be found on the Information --> System Check screen on the left side dash screen.

Here's some information from the Ford Owner site: https://owner.ford.c...es/IOLM FAQ.pdf

 

The data is OASIS is a bit inconclusive. One document in the Service Tips section refers to the 2013+ FFH has having the Intelligent Oil Life Monitor while another section says it just has the regular Oil Life Monitor. The IOLM determines when to change oil based on an algorithm that tracks vehicle operation, the IOLM has a maximum of 24 months, 20k miles in an Energi vehicle. The OLM is just based on time/mileage. The C-Max Hybrid has the OLM, the C-Max Energi & Fusion Energi have the IOLM. The information is unclear regarding the Fusion Hybrid. Perhaps GrySql will be able to find better data in OASIS, he's better at navigating it than I am.


Edited by hybridbear, 28 December 2014 - 10:29 AM.

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#175 OFFLINE   mwr

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Posted 28 December 2014 - 11:00 AM

Here's some information from the Ford Owner site: https://owner.ford.c...es/IOLM FAQ.pdf

 

The data is OASIS is a bit inconclusive. One document in the Service Tips section refers to the 2013+ FFH has having the Intelligent Oil Life Monitor while another section says it just has the regular Oil Life Monitor. The IOLM determines when to change oil based on an algorithm that tracks vehicle operation, the IOLM has a maximum of 24 months, 20k miles in an Energi vehicle. The OLM is just based on time/mileage. The C-Max Hybrid has the OLM, the C-Max Energi & Fusion Energi have the IOLM. The information is unclear regarding the Fusion Hybrid. Perhaps GrySql will be able to find better data in OASIS, he's better at navigating it than I am.

That sounds like a job for our Ford rep.


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#176 OFFLINE   FordService

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Posted 29 December 2014 - 11:12 AM

That sounds like a job for our Ford rep.

 

-Swoops in-

 

Here's what I was able to find on a quick resource search.

 

2013-2015: Intelligent Oil-Life Monitor (standard across all Fusion Hybrids)

• An advanced system that calculates the oil change service interval based on actual vehicle use and operating conditions – up to 1 year or 10,000 miles.
• Conditions that could accelerate an oil change interval include towing, short-distance driving and driving in extreme temperatures
• When ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED appears in the message center display, it’s time for an oil change
• The oil change must be done within two weeks or 500 miles of the ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED message appearing
• The Intelligent Oil-Life Monitor must be reset after each oil change
 
Here's the info for Energi
2013: (from the Owner Guide)
Fusion Energi Plug-in Hybrid
Your vehicle is equipped with the Intelligent Oil-Life Monitor® system, which displays a message in the information display at the proper oil change interval. This interval may be up to two years or 20000 miles (32000 kilometers). When ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED appears in the information display, it is time for an oil change. Make sure you perform the oil change within two weeks or 500 miles (800 kilometers) of the ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED message appearing. Make sure you reset the Intelligent Oil-Life Monitor® after each oil change. See Engine Oil Check (page 237).
 
My resources show it's standard for 2014 and 2015 Fusion Energis, but that same resource only shows the regular oil monitor for the 2013 rather than what it states in the Owner Guide. So, for anyone with a 2013 Energi, it may be best to check with your dealer, but I'm showing the rest of the models having the IOLM.
 
Meagan
 

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#177 OFFLINE   GrySql

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Posted 29 December 2014 - 11:46 AM

Good 'swooping'... ;)


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#178 OFFLINE   StopTheExcuses

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Posted 22 January 2015 - 05:50 PM

Am I overlooking the link in the first post everybody keeps mentioning with a write up and pictures of the job?  I'm going to change the oil for the first time on my FFH and just want to look over the pictures so I know what the 3 panels look like ahead of time.  Thanks!



#179 OFFLINE   jeff_h

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Posted 22 January 2015 - 05:55 PM

Am I overlooking the link in the first post everybody keeps mentioning with a write up and pictures of the job?  I'm going to change the oil for the first time on my FFH and just want to look over the pictures so I know what the 3 panels look like ahead of time.  Thanks!

 

3 panels?  I started the thread with info about the 2013 FFH, which has one large fiberglass-type cover on the bottom of the engine.  Once that's out of the way, everything is accessible.  I think the 2014 and 2015 are probably the same, but can't say for sure.


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#180 OFFLINE   hybridbear

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Posted 22 January 2015 - 06:23 PM

 

3 panels?  I started the thread with info about the 2013 FFH, which has one large fiberglass-type cover on the bottom of the engine.  Once that's out of the way, everything is accessible.  I think the 2014 and 2015 are probably the same, but can't say for sure.

Jeff - did you post pictures of this? I know you've done some excellent tutorials with pics but I can't find any for the oil change in the early pages of this thread.


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