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Dead 12 Volt Battery - 2013 Fusion Hybrid

12 volt battery starting problem

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94 replies to this topic

#61 OFFLINE   murphy

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Posted 30 April 2013 - 08:42 AM

Yesterday, I got in my car and it was DEAD.  Needed a jump to get it started so that I could drive it to the dealer.  I had read posts about Battery Saver messages and mentioned that to the service guy.  They put my battery on a charger for a couple hours and then it tested out perfectly fine.  When I asked why this happened, all they could tell me is that "maybe something was left on".  Isn't this car smart enough to shut things down after you exit?  When I later started my car, I noticed that the clock and seat settings were messed up and had to reset them.  I also noticed that the chime I was hearing every time I turned on the car (sort of a "La Ti Da" x 3 chime) was gone.  I wonder if that chime started about the same time as the Battery Saver messages. ???  Anyway, I'm going to watch for that.  My theory on this whole thing is that the car (computer) is not properly shutting things down upon exit.  I am very good about turning things off before I get out of the car and I do not charge my phone, use USB drives and I don't have a Nav system.  When I turn off the car, I get out. 

The computers and such run 24/7.  They don't stop when the car is turned off.  It is also very easy to leave the inside reading lights on and not notice it when you get out of the car.  They do turn off after about 15 or 30 minutes, I forget which.

 

I have a battery charger that can display the percent charge level of the battery while charging the battery.  I hadn't used the car over the weekend and put the charger on it yesterday.  It indicated that the battery was at 55% charge level.

 

I wish I could find the specs on the battery but it is a Ford proprietary battery.  Since it is not used to start the car it should be a deep discharge battery in this application.  A standard car battery can be destroyed by allowing it to discharge completely.  They are designed to supply short bursts of high current and then immediately be recharged.


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#62 OFFLINE   acdii

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Posted 30 April 2013 - 09:00 AM

Yesterday, I got in my car and it was DEAD.  Needed a jump to get it started so that I could drive it to the dealer.  I had read posts about Battery Saver messages and mentioned that to the service guy.  They put my battery on a charger for a couple hours and then it tested out perfectly fine.  When I asked why this happened, all they could tell me is that "maybe something was left on".  Isn't this car smart enough to shut things down after you exit?  When I later started my car, I noticed that the clock and seat settings were messed up and had to reset them.  I also noticed that the chime I was hearing every time I turned on the car (sort of a "La Ti Da" x 3 chime) was gone.  I wonder if that chime started about the same time as the Battery Saver messages. ???  Anyway, I'm going to watch for that.  My theory on this whole thing is that the car (computer) is not properly shutting things down upon exit.  I am very good about turning things off before I get out of the car and I do not charge my phone, use USB drives and I don't have a Nav system.  When I turn off the car, I get out. 

If and when you get a battery saver alert on the MFT(if you have it), take it back and ask they replace the battery since it isnt holding a charge.  I'm too lazy to go back and read all these posts, but I recall someone mentioning the wrong battery being installed too. 


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#63 OFFLINE   neod192

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Posted 30 April 2013 - 09:07 AM

If and when you get a battery saver alert on the MFT(if you have it), take it back and ask they replace the battery since it isnt holding a charge.  I'm too lazy to go back and read all these posts, but I recall someone mentioning the wrong battery being installed too. 

The battery installed is correct - the manual is just listing the wrong one ... There have been reports of a some bad batteries, so replacing it should fix it.


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#64 OFFLINE   acdii

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Posted 30 April 2013 - 09:16 AM

Thats what it was.  See too lazy to even think right. Must be the weather. 


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#65 OFFLINE   gkinla

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Posted 30 April 2013 - 05:14 PM

I'm going away for 9 days and leaving the 2013 FFH parked in the garage. The 12 V battery was replaced on 4/11/13 and I haven't gotten the battery saver message since. I was wondering if it would be a good idea to put a trickle charger on the LVB, just because. I know when the car is off there are systems on standby waiting for a touch, B pillar key pad, a key placed in the ignition, etc. I don't know what the power drain is waiting in standby. I think I will anyway, I don't want the hassle of having a dead battery when I get back.
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#66 OFFLINE   mrobinso8

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Posted 30 April 2013 - 05:47 PM

I called Ford Customer Service Friday about the battery saver messages again and as a result having to reprogram windows, no problem, and audio presets.  Battery previously replaced.  Went to put a new usb drive in car and got battery saver when opening door.  Just then the District Rep for Ford called and asked how I was doing.  Told her the problem and that it was unacceptable.  She agreed and stated that "Soon" a software fix would be out the would change how the 12 volt is charged.  I replyed that "the check is in the mail".  She said the projected time was 60 days but could go either way.  Hope it happens and works.  Car drives well but the software issues are frustrating.


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#67 OFFLINE   SoCalFusion

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Posted 01 May 2013 - 12:09 AM

Just curious.  For you folks who have had the battery problems, what was your build date?  From what I'm reading, this may not be a bad batch of batteries if both older and newer build dates are involved.

Where can I find my build date, I know I purchased the car as it came off the truck on 10/5/12, but don't know build date.  Anywhere to look it up?



#68 OFFLINE   murphy

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Posted 01 May 2013 - 05:47 AM

Where can I find my build date, I know I purchased the car as it came off the truck on 10/5/12, but don't know build date.  Anywhere to look it up?

Go here

 

http://www.etis.ford...eRegSelector.do

 

 

and enter your VIN.

 

The date will be in european format.


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#69 OFFLINE   hermans

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Posted 01 May 2013 - 06:43 AM

I'm going away for 9 days and leaving the 2013 FFH parked in the garage. The 12 V battery was replaced on 4/11/13 and I haven't gotten the battery saver message since. I was wondering if it would be a good idea to put a trickle charger on the LVB, just because. I know when the car is off there are systems on standby waiting for a touch, B pillar key pad, a key placed in the ignition, etc. I don't know what the power drain is waiting in standby. I think I will anyway, I don't want the hassle of having a dead battery when I get back.

I just returned from an 8 day trip to the Left Coast and my FFH sat in the garage. No problems.


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#70 OFFLINE   milleron

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Posted 02 May 2013 - 09:19 PM

I called Ford Customer Service Friday about the battery saver messages again and as a result having to reprogram windows, no problem, and audio presets.  Battery previously replaced.  Went to put a new usb drive in car and got battery saver when opening door.  Just then the District Rep for Ford called and asked how I was doing.  Told her the problem and that it was unacceptable.  She agreed and stated that "Soon" a software fix would be out the would change how the 12 volt is charged.  I replyed that "the check is in the mail".  She said the projected time was 60 days but could go either way.  Hope it happens and works.  Car drives well but the software issues are frustrating.

Just think what would happen if the computer programmers at the various antivirus companies had the same work ethic as the "software" lackeys at Ford.  The entire Internet would be nonfunctional within a week. That "60-day" BS about fixing a problem that's leaving paying customers with cars that suddenly won't start, is utterly reprehensible. SHAME on you FoMoCo.


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#71 OFFLINE   DelS

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Posted 09 May 2013 - 04:56 PM

Just think what would happen if the computer programmers at the various antivirus companies had the same work ethic as the "software" lackeys at Ford.  The entire Internet would be nonfunctional within a week. That "60-day" BS about fixing a problem that's leaving paying customers with cars that suddenly won't start, is utterly reprehensible. SHAME on you FoMoCo.

Hey it's the most advanced car this side of Tesla(I bet).     I love technology, and it took me a couple of weeks to get used to, and learn the tech in this beast.     So to design all the code to make this bad boy run, is pretty phenomenal.    

 

Mine had the battery issue this weekend.    I'm impressed with the car, nevertheless.

They'll work it out, and it'll be a distant memory.


Edited by DelS, 09 May 2013 - 04:57 PM.


#72 OFFLINE   mrobinso8

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Posted 09 May 2013 - 07:52 PM

The 60 day estimate from Ford ended up being a couple of days.  TSB 13-5-1 was done Tuesday.  Do not know yet if it worked though.  Time will tell.  Milleron, you are correct.  This car has many issues that the Ford folks could be addressing, especially with the Navigation system.


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#73 OFFLINE   smr2112

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Posted 10 May 2013 - 12:16 PM

Isn't it a fairly simple test of a a battery to see if it has a bad cell, not holding a charge, losing battery acid...etc.?

If these batteries are defective, it should be easy to tell and a no-haggle warranty repair from the dealer.

 

For those who have had this problem, did any of the dealers do this test and find a definite bad battery?  If

these batteries are all testing good and not holding a charge, then the car has an issue of some sort?

If if you sit in the car 15+ minutes with it on, a good battery should handle this and charge back up as

soon as the car starts and runs a bit.

 

 


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#74 OFFLINE   acdii

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Posted 10 May 2013 - 02:29 PM

A good battery can show up as bad if it isn't peak charged during use. The TSB should correct that problem. 

 

On a side note, I stopped at an EV certified dealer to check out the Cmax Energi, and guess what....dead 12V. 


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#75 OFFLINE   Fastronaut

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Posted 11 May 2013 - 08:55 PM

The 60 day estimate from Ford ended up being a couple of days.  TSB 13-5-1 was done Tuesday.  Do not know yet if it worked though.  Time will tell.  Milleron, you are correct.  This car has many issues that the Ford folks could be addressing, especially with the Navigation system.

I asked my service department guy about this and he said Ford won't allow him to do a TSB unless you actually have a problem they can reproduce. Huh?

250421.png   
 
(HIS) 2014 Fusion Hybrid Titanium - Deep Impact Blue Metallic

  • Driver Assist Package (90A), Voice Activated Navigation (60N)
  • Active Park Assist (18C), Moon Roof (13B)
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  • Trunk Cargo Net (96B), Heated/Cooled Front Seats (46B), Heated Steering Wheel (52A)

Ordered: 10/28/13 | VIN assigned: 10/31/13 | Window Sticker: 11/13/13 | Actual Build Date: 11/21/13 | In-Transit: 11/23/13 | ETA: 12/14/13 | Arrived at CSX Facility: 12/05/13 | Arrived at Dealer: 12/09/13 | Delivered: 12/11/13

 

220431.png

 

(HERS) 2013 Fusion Hybrid Titanium - Ruby Red Metallic Tinted Clearcoat

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Ordered: 11/06/12 | VIN assigned: 2/28/13 | Window Sticker: 3/28/13 | Actual Build Date: 04/06/13 | In-Transit: 4/17/13 | ETA: 5/07/13 | Arrived at CSX Facility: 4/29/13 | Arrived at Dealer: 5/02/13 | Delivered: 5/03/13 | Tagged: 5/06/13 | Major Failure in for Service: 5/13/13 | Lemon Law Replacement Vehicle Received: 6/17/13


#76 OFFLINE   acdii

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Posted 13 May 2013 - 02:50 PM

Thats called LAZINESS. 


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#77 OFFLINE   mrobinso8

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Posted 20 May 2013 - 12:17 PM

TSB 13-5-1 was done Tue, 7 May.  All seemed fine until today.  Drove to appointment and turned off car to accessory mode and immediately got the Shutting down, battery saver message.  Since I had a previous case number nad District Reps phone number called Ford and left message that their fix did not fix the problem.  Awaiting a return call assuming I get one.  This is getting frustrating.



#78 OFFLINE   Fastronaut

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Posted 20 May 2013 - 12:26 PM

In Maryland, if a vehicle is brought in four times for the same problem and it is not fixed within the first 15 months, it's declared a "Lemon" by the Lemon Law.  Check your state's laws.


250421.png   
 
(HIS) 2014 Fusion Hybrid Titanium - Deep Impact Blue Metallic

  • Driver Assist Package (90A), Voice Activated Navigation (60N)
  • Active Park Assist (18C), Moon Roof (13B)
  • Adaptive Cruise Control (53B), WeatherTech FloorLiner All-Weather Mats
  • Trunk Cargo Net (96B), Heated/Cooled Front Seats (46B), Heated Steering Wheel (52A)

Ordered: 10/28/13 | VIN assigned: 10/31/13 | Window Sticker: 11/13/13 | Actual Build Date: 11/21/13 | In-Transit: 11/23/13 | ETA: 12/14/13 | Arrived at CSX Facility: 12/05/13 | Arrived at Dealer: 12/09/13 | Delivered: 12/11/13

 

220431.png

 

(HERS) 2013 Fusion Hybrid Titanium - Ruby Red Metallic Tinted Clearcoat

  • Driver Assist Package (90A), Voice Activated Navigation (60N)
  • Active Park Assist (18C), Moon Roof (13B)
  • Adaptive Cruise Control (53B), WeatherTech FloorLiner All-Weather Mats
  • Trunk Cargo Net (96B)

Ordered: 11/06/12 | VIN assigned: 2/28/13 | Window Sticker: 3/28/13 | Actual Build Date: 04/06/13 | In-Transit: 4/17/13 | ETA: 5/07/13 | Arrived at CSX Facility: 4/29/13 | Arrived at Dealer: 5/02/13 | Delivered: 5/03/13 | Tagged: 5/06/13 | Major Failure in for Service: 5/13/13 | Lemon Law Replacement Vehicle Received: 6/17/13


#79 OFFLINE   hermans

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Posted 20 May 2013 - 01:03 PM

My up date was done and no problems since. When I took it in for the update I was getting the message daily, on the third battery. Seems to have fixed mine. The update was done on my MKZ before I picked it up.


Edited by hermans, 20 May 2013 - 01:03 PM.

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#80 OFFLINE   acdii

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Posted 20 May 2013 - 01:48 PM

I hope they have these "Fixes" applied to all cars currently being built. WOuld suck to get mine and find they havent done so. 


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