2013 Fusion Delays

[DeeCee]

Update. After contacting Ford Customer Service a few days ago asking for clarification/information on the delay, was given a case number and a day later got a call from them saying my Fusion had been released and was on a train heading for dealer delivery. Later in the day (yesterday) my dealer emailed me stating the car was en-route via train from Texas to Memphis and then by truck to the dealer. He said forecast-ed delivery was 27 November but that they would try to expedite that.

[salprint]

as I just posted on another board.....mine was built 10/31 and my dealer just gave me a delivery date of 11/21.

[xozzie1x]

Well, your luck is better than mine. I too was given a case number directly from Ford. They Followed up with me Wednesday saying that the car was built, but was awaiting transportation. Still no ETA available. Check with Ford today via online chat, and they said the same thing. Still no ETA

[jkeller]

As I'm reading thru this thread I'm vigorously moving my head north and south. Here's what I posted in the Blue Oval forum the other day:

 

Just found this forum, and glad I did. Local dealer advertised three hybrids, so I went to take a look and found out they'd only been ordered. That's okay, they were supposed to be arriving "any day" (is that dealer-speak for "we don't know when they'll be coming in"?), so I pulled the trigger and put a deposit on one (right at a month ago). Finally discovered the ETIS.ford site and learned that my car had been built back at the end of August, but had been sitting at the Hermosillo plant. Contact the dealer every week to check status, and two weeks ago he said it had moved to Flat Rock, and apparently that's where it's been sitting. Am trying very hard to be patient, but it's tough. I'm still driving the trade-in, and I'm paranoid about getting a ding, a dent, or worse (2011 Acadia in perfect condition right now). Still, from everything I'm reading about the new Fusion, I'm happy with my decision.

 

So Built in Aug, moved to Flat Rock about two weeks ago, and still have no clue when it might arrive. I think the dealer is honestly ignorant, which just further illustrates Ford's disappointing handling of all this. I've been a GM guy for a lot of years, but got won over by talk about the FFH, so am trying to be patient. Serenity now, serenity now!

 

Good site here; thanks to all for that.

[xozzie1x]

As I'm reading thru this thread I'm vigorously moving my head north and south. Here's what I posted in the Blue Oval forum the other day:

 

Just found this forum, and glad I did. Local dealer advertised three hybrids, so I went to take a look and found out they'd only been ordered. That's okay, they were supposed to be arriving "any day" (is that dealer-speak for "we don't know when they'll be coming in"?), so I pulled the trigger and put a deposit on one (right at a month ago). Finally discovered the ETIS.ford site and learned that my car had been built back at the end of August, but had been sitting at the Hermosillo plant. Contact the dealer every week to check status, and two weeks ago he said it had moved to Flat Rock, and apparently that's where it's been sitting. Am trying very hard to be patient, but it's tough. I'm still driving the trade-in, and I'm paranoid about getting a ding, a dent, or worse (2011 Acadia in perfect condition right now). Still, from everything I'm reading about the new Fusion, I'm happy with my decision.

 

So Built in Aug, moved to Flat Rock about two weeks ago, and still have no clue when it might arrive. I think the dealer is honestly ignorant, which just further illustrates Ford's disappointing handling of all this. I've been a GM guy for a lot of years, but got won over by talk about the FFH, so am trying to be patient. Serenity now, serenity now!

 

Good site here; thanks to all for that.

 

Ended up picking up one today. Well Worth the wait!

[christoffeld]

I ordered mine the end of August, got the VIN # a couple of weeks later, build date end of Sept. Awaiting transport offsite Oct. 10, returned from offsite awaiting transport Oct. 17, and nothing new since. so, it was built 2 months ago,and has been "awaiting transport" for about 6 weeks. I really don't understand why they just admit there is a problem, and it is being worked. Reminds me of where I work, we want them to tell us the truth, it is easier to deal with the truth than not knowing or lies. now - any of you that have gotten your hew hybrid - have you had any problems with them? I guess I have time to back out, although I really don't want to, but I am beginning to wonder what is going on. I have not ordered a vehicle before, but this is getting ridiculous.

[Nmadole]

I ordered mine the end of August, got the VIN # a couple of weeks later, build date end of Sept. Awaiting transport offsite Oct. 10, returned from offsite awaiting transport Oct. 17, and nothing new since. so, it was built 2 months ago,and has been "awaiting transport" for about 6 weeks. I really don't understand why they just admit there is a problem, and it is being worked. Reminds me of where I work, we want them to tell us the truth, it is easier to deal with the truth than not knowing or lies. now - any of you that have gotten your hew hybrid - have you had any problems with them? I guess I have time to back out, although I really don't want to, but I am beginning to wonder what is going on. I have not ordered a vehicle before, but this is getting ridiculous.

 

Only issue I have noticed is an average MPG of 35.... other than that its perfect

[salprint]

Only issue I have noticed is an average MPG of 35.... other than that its perfect

Nmadole.....I have a new C-Max and as for the milage, I've been doing better than the 47mpg advertised. Its really all in how you drive it. A lot of us over on the C-Max boards have found that if you accelerate normal until you get to the speed you want, then let up on the gas until the EV kicks in, and just feather the gas after that to hold speed, it works really well at keeping you gas milage high. I'm sure you can find more on the subject. Everyone has their own ideas, and mostly the people that are getting bad milage blame it on the car and not on their driving habits.

[Freedom4all747]

I placed my order on 7/20/12 received notice that my car was built on 9/25 yet it is still sitting in Michigan with no delivery date in sight..... I have a 2011 Fusion SE with 85,000 miles on it and it's overdue for replacement, I've had zero issues with that car from day one and i can only hope my new SE is going to be worth the ridiculous wait!!!!

[christoffeld]

Head's up everyone - just in:

 

Delivery Hold - Compliance Recall 12C27 Certain 2013 Model Year Fusion Vehicles Headlamp Assembly Replacement

 

Certain 2013 model year vehicles built @ Hermosillo Assembly Plant from Feb.3,2012 thru Oct. 20,2012.

 

There is an issue with the headlamps heating up. Only certain vehicles? And for how long?

[Nmadole]

Nmadole.....I have a new C-Max and as for the milage, I've been doing better than the 47mpg advertised. Its really all in how you drive it. A lot of us over on the C-Max boards have found that if you accelerate normal until you get to the speed you want, then let up on the gas until the EV kicks in, and just feather the gas after that to hold speed, it works really well at keeping you gas milage high. I'm sure you can find more on the subject. Everyone has their own ideas, and mostly the people that are getting bad milage blame it on the car and not on their driving habits.

 

I shouldn't have to baby my car to get the rated milage... You don't have to baby your ICE only car to get the EPA milage... My old G6 was rated at 18/26 and sure enough I drove normal and I got 18/26... It shouldn't take effort above and beyond to achieve rated MPG.. On a side note... I have tryed all the Hybrid "Driving Tips" ... the best Milage I have got so far is 41MPG with the most unrealistically conservative driving.

[hermans]

Head's up everyone - just in:

 

Delivery Hold - Compliance Recall 12C27 Certain 2013 Model Year Fusion Vehicles Headlamp Assembly Replacement

 

Certain 2013 model year vehicles built @ Hermosillo Assembly Plant from Feb.3,2012 thru Oct. 20,2012.

 

There is an issue with the headlamps heating up. Only certain vehicles? And for how long?

To be a little more accurate - it's the headlights that were built and supplied by the supplier from 2/3 thru 10/20. The 2013 Fusion didn't have a start-build date until 8/2013. Other than that you are correct.

[jnissen]

Wow they managed to buid it 08/2013! Now that is impressive! :drop:

 

Yes the light issue was for the 2012 versions based on what I saw. As for the delays with the 2013's I think it was the body panels and the earlier post about tooling needed to the rebuilt. Were expecting delivery this week and ordered ours back in October.

[camelot]

Ordered mine 11/15. No word. Probably won't see it till late January.

Edited December 7, 2012 by camelot

[milleron]

I may have the record for this forum: ordered SIX months ago on June 14. Finally got told it was scheduled for production the "first week of November." Now, as of Dec 7th, my dealer can tell me nothing more.

I've been in love with the "idea" of the FFH since last March, but this deal is starting to look like waiting for a lemon. Who needs to wait FOUR MONTHS (production-line start til now)? Who appreciates being lied to like an idiot? Who would set himself up to receive a defective vehicle? Who would choose to do business with a dishonest company?

I've had enough of being mistreated. The screwup might have been understandable. The coverup is inexcusable. I'm canceling my order today.

And no one has mentioned the highly unethical (illegal?) business practice of profiting from the float on millions of dollars of customers' deposits given for products Ford can't produce. THERE is another potential class-action suit.

"Quality is job 1." LMAO.

 

Ron

Columbus OH

 

[jeff_h]

I may have the record for this forum: ordered SIX months ago on June 14. Finally got told it was scheduled for production the "first week of November." Now, as of Dec 7th, my dealer can tell me nothing more.

 

OK, I'll bite. Do you have a VIN? Have you checked the VIN in Etis on your own to see if the car has actually been built, and when? Have you asked your dealer to run a "Vehicle Visibility Report" for you? If the individual salesman is unfamiliar with that term, ask to talk to the sales manager and that person should be familiar with it.

[acdii]

Well, if you think you would be happy with a lessor vehicle like a *cough* Camry *cough*, go for it. Aside from not getting the EPA Ford promises, I really like the car. I'm pretty sure the correct tires will solve the EPA issue though, but thats more money spent, that 7 MPG wont cover, so just going to keep bitching at Ford instead.

[jeff_h]

Well, if you think you would be happy with a lessor vehicle like a *cough* Camry *cough*, go for it. Aside from not getting the EPA Ford promises, I really like the car. I'm pretty sure the correct tires will solve the EPA issue though, but thats more money spent, that 7 MPG wont cover, so just going to keep bitching at Ford instead.

 

When I first joined the Fusion forum in 2009 before getting my 2010, I don't remember seeing a lot of complaints about the MPG, but then again it was June/July and while hot weather will harm MPG it doesn't seem to slam it as much as the cold weather. By the time winter came around there were a few that joined to ask what was going on with their MPG or maybe had joined and seen recent threads about "hey my MPG seems to be dropping"... so I think it's normal, still wonder if the new type of HV battery is more moody with the cold, guess we will see in the Spring if people then mention how much their MPG has improved?

[neevers1]

When I first joined the Fusion forum in 2009 before getting my 2010, I don't remember seeing a lot of complaints about the MPG, but then again it was June/July and while hot weather will harm MPG it doesn't seem to slam it as much as the cold weather. By the time winter came around there were a few that joined to ask what was going on with their MPG or maybe had joined and seen recent threads about "hey my MPG seems to be dropping"... so I think it's normal, still wonder if the new type of HV battery is more moody with the cold, guess we will see in the Spring if people then mention how much their MPG has improved?

 

I don't think it's the battery that affects the mpg in the colder weather, it's the fact that the ICE has to run just to heat the cabin, alternatively the AC compressor is electric, so the ICE doesn't have to run just to run the AC. On top of that any car will get worse MPG when it is cold, winter fuel, and just the fact that metal contracts when its cold will effect the mpg, with a hybrid it's just amplified because the ice motor isn't supposed to run all the time. People with regular cars don't notice because they aren't watching their MPG like a hawk. The only mistake Ford made was releasing this car in the winter.

[acdii]

Temps last week were PERFECT for hybrid driving, so if I were to see high MPG, that would have been the time. Especially since I got 44 in the other car, going uphill. I think its a combination of being new, not having the correct tires, and the cooler weather/winter blend gas.

[B25Nut]

I ordered my FFH from my local dealer on Sept 9. When I found that another dealer had the exact same car the first week in Nov, I jumped at the opportunity. My local dealer called yesterday and said the Fusion I order (my car's twin) just arrived.

[coach81]

Ordered back in Oct... was processing for several weeks, then was supposed to be built on the 10th of Dec... now pushed to the 19th... meanwhile the downpayment is growing....

[Kaleido]

I ordered mine 11/19/12 and then I read all these long waiting stories! Yikes! But the good news is I called Ford and they checked my vin number and called me back the next day to say my car will be delivered to my dealer 12/24/12. Wow, that's not bad at all. Now....I hope it's true.

Black, Luxury package, Moon roof, Rear view video, Tech/myford package.

[coach81]

I ordered mine 11/19/12 and then I read all these long waiting stories! Yikes! But the good news is I called Ford and they checked my vin number and called me back the next day to say my car will be delivered to my dealer 12/24/12. Wow, that's not bad at all. Now....I hope it's true.

Black, Luxury package, Moon roof, Rear view video, Tech/myford package.

 

If that is true... THAT'S NOT FAIR!!!!!

[B25Nut]

The twin to my FFH that I had ordered from my local dealer sold within 24 hours, so I no longer have any guilt about getting mine from somewhere else.