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Guest Message by DevFuse

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Extended Warranty


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96 replies to this topic

Poll: Extended Warranty (100 member(s) have cast votes)

Did you buy the extended warranty for your hybrid?

  1. Yes (61 votes [61.00%] - View)

    Percentage of vote: 61.00%

  2. No (39 votes [39.00%] - View)

    Percentage of vote: 39.00%

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#81 OFFLINE   machoman1337

machoman1337

    Fusion Hybrid Enthusiast

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  • Region:Canada British Columbia
  • Location:Vancouver
  • Current Vehicle:FFH SE Ice Storm/Lexus LS430
  • My Hybrid's Year:2013

Posted 06 July 2016 - 10:01 PM

A year ago I paid $2000 CAD (~$1500 USD at the time) for the PremiumCARE ESP from my dealer - negotiated a decent price plus $0 deductible if I used that dealer ($100 elsewhere). It extended my warranty to July 2019 or 100,000 km. 

 

One year later I feel that it probably wasn't the best use of money. I've "saved" about $160 getting the TSB 13-5-24 (clicking noise in brakes) repaired, and any real mechanical/electrical issues would likely be covered by the powertrain or hybrid components warranties, which last longer than the bumper-to-bumper warranty. The ESP also doesn't cover rattles or the trim so I can't get my peeling carpet (passenger side) fixed for free.

 

On the other hand, the fact that I haven't needed to "make back" the cost of the warranty in repairs (just Google the words "Doug Demuro" and "Carmax" to see what I'm referring to) is a sign that the FFH is a pretty reliable car! Any problems that I encountered over the 2 years I've owned it have not hindered the car's driveability. 


Edited by machoman1337, 06 July 2016 - 10:05 PM.

My precious: 2013 Fusion Hybrid SE Ice Storm - Luxury Package (Dune), Navigation, Tech Package, Active Park Assist, Moonroof (ugh), 18" premium painted luxury wheels. Built in July 2012, bought CPO (former demonstrator) in May 2014. 6.3L/100 km lifetime fuel economy

 

Current temporary ride: 2003 Lexus LS430 w/navigation and parking sensors. Bought in December 2002, selling when I graduate








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#82 OFFLINE   Hybrider

Hybrider

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  • Current Vehicle:2014 Awesome FFH SE
  • My Hybrid's Year:2014

Posted 09 July 2016 - 01:13 PM

A year ago I paid $2000 CAD (~$1500 USD at the time) for the PremiumCARE ESP from my dealer - negotiated a decent price plus $0 deductible if I used that dealer ($100 elsewhere). It extended my warranty to July 2019 or 100,000 km. 

 

One year later I feel that it probably wasn't the best use of money. I've "saved" about $160 getting the TSB 13-5-24 (clicking noise in brakes) repaired, and any real mechanical/electrical issues would likely be covered by the powertrain or hybrid components warranties, which last longer than the bumper-to-bumper warranty...

 

But you can never fully evaluate the savings of an extended warranty until after it has expired. There are still 3 years left on your extended warranty which could still be a smart investment if any major cost items break down during those next 3 years which aren't covered. There are still many items which could break down on an FFH which aren't covered by the powertrain and hybrid component coverage which could easily cost more than the $1500 you paid for your extended warranty.


2014 Ford Fusion Hybrid SE Ingot Silver (Appearance Package)

Ordered: 01/07/2014 | VIN assigned: 01/14/2014 | Window Sticker: 02/05/2014 | Build Date: 02/12/2014 | Arrived at Dealer: 02/25/2014 | Delivered: 02/27/2014


#83 OFFLINE   jediboytj

jediboytj

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Posted 18 July 2016 - 08:35 AM

I bought my car preowned from my local CarMax dealer knowing that it was still within the limited warranty and that I would purchase the PremiumCare ESP right before it expired.

 

I previously owned a 2007 MKZ that I kept up until Oct 2013 when I bought the Hybrid. My 2007 had the PremiumCare warranty on it that I paid ~$1400 IIRC. Literally one month after the limited warranty expired, the A/C quit working properly (kept going hot and cold in waves). Was at the dealer for over a week. A/C Compressor and Evap Temp Sensor replaced, both extremely long and involved jobs that would easily have totaled over $1000 just in labor alone. Not to mention a few other small visits for various other issues, including some pieces that would be considered "wear" items, they still took care of for me. They never once argued with me about something not being covered by ESP.

 

When I bought my '12 MKZ Hybrid, I figured I would do the same thing and get the extended warranty. However I learned that my car already had a CPO warranty attached to it! It expires October 2017 so I still have over a year of coverage from now. I *believe* I can still attach a PremiumCare warranty to it to cover it for another couple of years but i'll look into that later.

 

An Extended Warranty on a Used Car is a no brainer IMO. Its like insurance, you get it because you hope to never have to actually use it, but when you do have to use it you're glad had it. As long as you shop around for it and only get the manufacturers warranty (not any of those third party warranties).


2012 Lincoln MKZ Hybrid - Steel Blue Metallic

Chrome and Moonroof Package

201A Package

 - Navigation

 - BLIS

 - Rear Camera

 - THX II 5.1

 


#84 OFFLINE   Texasota

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Posted 18 July 2016 - 12:43 PM

An Extended Warranty on a Used Car is a no brainer IMO. Its like insurance, you get it because you hope to never have to actually use it, but when you do have to use it you're glad had it.

 

 

This is article is worth reading. Extended warranties might be worthwhile in some cases but they are far from a "no brainer":

 

            http://www.consumerr...-game/index.htm



#85 OFFLINE   Riggo

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Posted 18 July 2016 - 02:36 PM

A year ago I paid $2000 CAD (~$1500 USD at the time) for the PremiumCARE ESP from my dealer - negotiated a decent price plus $0 deductible if I used that dealer ($100 elsewhere). It extended my warranty to July 2019 or 100,000 km. 

 

One year later I feel that it probably wasn't the best use of money. I've "saved" about $160 getting the TSB 13-5-24 (clicking noise in brakes) repaired, and any real mechanical/electrical issues would likely be covered by the powertrain or hybrid components warranties, which last longer than the bumper-to-bumper warranty. The ESP also doesn't cover rattles or the trim so I can't get my peeling carpet (passenger side) fixed for free.

 

On the other hand, the fact that I haven't needed to "make back" the cost of the warranty in repairs (just Google the words "Doug Demuro" and "Carmax" to see what I'm referring to) is a sign that the FFH is a pretty reliable car! Any problems that I encountered over the 2 years I've owned it have not hindered the car's driveability. 

 

Uh oh, so the ESP's don't cover rattles? I've had rattles basically the entire time I've had this cars and they never seem to fix it. Awesome.



#86 OFFLINE   Riggo

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Posted 18 July 2016 - 02:52 PM

Someone posted this on another Ford forum about the extended warranty. It sounds like A LOT of stuff isn't covered!

Is this the same for the Ford Flood ESP PremiumCare? I assume it is.

 

Components Not Covered by Ford ESP PremiumCare Mechanical:
Service adjustments/cleaning; battery/cables, batteries of all types, belts, hoses, Brakes (front hub, drums, shoes, lining, disc rotors and pads); coolant; exhaust system (including catalytic converter); lights (bulbs, sealed beam and lenses); filters, fluids, lubricants, compressed natural gas/liquid propane fuel system components, manual clutch disc, shock absorbers, spark plugs/wires; squeaks and rattles, tires, tune-ups, wheel balancing, wheel alignment, wheel studs, wiper blades.
Exterior
Service adjustments (glass and body parts); bright metal, bumpers, door handles, glass, moldings, ornamentation, structural underbody framework, paint, rust, sheet metal; sideview mirrors (glass, housing); water leaks, weatherstrip, wheel wheel studs, covers/ornaments; wind noise, convertible top, fabric, liners, zippers and fastners.
Interior
Buttons, carpet, dash pad, door and window handles, knobs; rearview mirror (glass, housing); trim, upholstery.



#87 OFFLINE   Cobra348

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Posted 18 July 2016 - 05:39 PM

Most of the items not covered under Premium Care ESP appear (to me) to be what I would call expected wear items.  I EXPECT upholstery to get worn, squeaks/rattles, alignment, etc to happen as things age.  But honestly look at the not covered list and tell me that the vast majority are not wear and tear items.

 

When I swap rim/tire sets for Winter and non-Winter usage I get a free alignment check (and alignment if needed) from Goodyear as part of their Road Hazard coverage.


Larry - aka Cobra

 

Big Red: 2017 FFH SE, Ruby Red, Med Light Stone leather

602A SE Luxury Package, Park Assist, Adaptive Cruise Control w/stop & go

Driver Assist Pkg (lane keeping, BLIS, auto high beams, auto wipers, heated steering wheel)

My additions:  WeatherTech lasercut floor mats, in-channel wind deflectors (dark smoked)

Steeda strut tower brace, Steeda rear sway bar, Steeda hood struts, Ford donut spare

Summer rims/tires - 17" Verde Regency rims with OEM tread

Winter rims/tires - 17" OEM rims with Goodyear UltraGrip WRT Ice

 


#88 OFFLINE   smr2112

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Posted 18 July 2016 - 06:21 PM

Yep and when my inside door handle snapped off and broke due to a poor design,
I was told "normal wear item" not covered by ESP! That was a bunch of crap...
You pay your money and you take your chances, but with the complexity of
that car, I think the ESP - bought from one of the cheaper sellers - is probably
a good deal,

2013 FFH Hybrid Titanium 900A / Sterling Grey / Driver Assist / Park Assist / Adapt. Cruise / Moonroof / Navigation -- Took delivery 04/16/13

 

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#89 OFFLINE   talmy

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Posted 19 July 2016 - 09:24 PM

I couldn't find me commenting on this before although I voted "no".  The only time I purchased an extended warranty was on our 1986 Taurus, which was the first year of production of a somewhat radically new design. We never had a claim. Looking back at all the years since we've never owned a car where an extended warranty would have saved money. Of course some will "win" and others "lose" but consider:

 

1. These ESPs would not be sold if they weren't profitable to Ford (or the third parties that offer them). This means that on average you won't get your money's worth.

2. Insurance should only be purchased if being "self insured" would be financially devastating if something did go wrong. 


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#90 OFFLINE   Texasota

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Posted 20 July 2016 - 01:25 PM

1. These ESPs would not be sold if they weren't profitable to Ford (or the third parties that offer them). This means that on average you won't get your money's worth.

 

2. Insurance should only be purchased if being "self insured" would be financially devastating if something did go wrong. 

ESPs are extremely lucrative for car dealers.  The sales pitch/pressure to buy an ESP was intense during my last two Ford car purchases.



#91 OFFLINE   Cobra348

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Posted 20 July 2016 - 08:19 PM

ESPs are extremely lucrative for car dealers.  The sales pitch/pressure to buy an ESP was intense during my last two Ford car purchases.

Which is why I wait until the B2B warranty is nearly done before I decide to buy or not.  For me, flying without could be a hardship with the FFH if something major broke, so I got one.  But I had to think hard on it, and it was about 35K miles before I pulled the trigger.  And I did not get it from my dealer - I went Flood Ford.


Larry - aka Cobra

 

Big Red: 2017 FFH SE, Ruby Red, Med Light Stone leather

602A SE Luxury Package, Park Assist, Adaptive Cruise Control w/stop & go

Driver Assist Pkg (lane keeping, BLIS, auto high beams, auto wipers, heated steering wheel)

My additions:  WeatherTech lasercut floor mats, in-channel wind deflectors (dark smoked)

Steeda strut tower brace, Steeda rear sway bar, Steeda hood struts, Ford donut spare

Summer rims/tires - 17" Verde Regency rims with OEM tread

Winter rims/tires - 17" OEM rims with Goodyear UltraGrip WRT Ice

 


#92 OFFLINE   mwr

mwr

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Posted 20 July 2016 - 11:08 PM

Which is why I wait until the B2B warranty is nearly done before I decide to buy or not.  For me, flying without could be a hardship with the FFH if something major broke, so I got one.  But I had to think hard on it, and it was about 35K miles before I pulled the trigger.  And I did not get it from my dealer - I went Flood Ford.

Did you have to pay more because your waited?


IMG_2641c_160w.jpg


#93 OFFLINE   Cobra348

Cobra348

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Posted 24 July 2016 - 01:30 PM

Dunno, because I did not explore costs prior to that time.


Larry - aka Cobra

 

Big Red: 2017 FFH SE, Ruby Red, Med Light Stone leather

602A SE Luxury Package, Park Assist, Adaptive Cruise Control w/stop & go

Driver Assist Pkg (lane keeping, BLIS, auto high beams, auto wipers, heated steering wheel)

My additions:  WeatherTech lasercut floor mats, in-channel wind deflectors (dark smoked)

Steeda strut tower brace, Steeda rear sway bar, Steeda hood struts, Ford donut spare

Summer rims/tires - 17" Verde Regency rims with OEM tread

Winter rims/tires - 17" OEM rims with Goodyear UltraGrip WRT Ice

 


#94 OFFLINE   Riggo

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Posted 26 July 2016 - 04:58 PM

All of the rattles and squeaks etc are covered up until the 36k warranty ends, correct? If so I need to get my car over to the dealer and make sure they fix ALL of the rattles and squeaks and annoyances before I hit that (which will probably be in the next few months).



#95 OFFLINE   Texasota

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Posted 26 July 2016 - 09:14 PM

All of the rattles and squeaks etc are covered up until the 36k warranty ends, correct?

I had numerous squeaks/rattles fixed by my Ford service department for my 2012 Focus and it was all covered under the 36k warranty.



#96 OFFLINE   darrelld

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Posted 24 November 2017 - 06:18 PM

I purchased the Ford Premium Extended Warranty and traded my Fusion Hybrid about 4 months ago. Filed the refund paperwork with the local dealer and still have not received a refund.

 

Calls to the local dealer and emails go unanswered. In person visits result in a promise to get the refund expedited but followup call and emails go unanswered.

 

What recourse is there through Ford before I have to file a complaint with some 3 letter federal agency.

 

Thanks


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#97 OFFLINE   smr2112

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Posted 25 November 2017 - 05:51 AM

Contact Ford Warranty directly.

ESP Warranty 800-521-4144

2013 FFH Hybrid Titanium 900A / Sterling Grey / Driver Assist / Park Assist / Adapt. Cruise / Moonroof / Navigation -- Took delivery 04/16/13

 

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