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Cooling system stinks up car even in winter


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546 replies to this topic

#41 OFFLINE   Riggo

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Posted 17 September 2013 - 08:17 AM

Fusion_tx. I live in a very humid area in the summer, currently it's cool though. I also get the smell with just the fresh air on. It is actually to the point of smelling moldy without any air on!







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#42 OFFLINE   MD_Fusion_Lover

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Posted 17 September 2013 - 06:26 PM

So after my service appointment this past Saturday, the resolution is.....no resolution.  

 

The comments on my invoice are " Could not duplicate customers concern"  "Could not find any problems although smell is present, sugest (sic) water

leak pro look at concern"

 

The Service Advisor indicated the same when he turned back the car to me and advised to drop off my car for the day during this week when the

"water leak specialist" is on duty.  

 

So the smell remains.  I refuse to run my A/C, defroster, or vents for concern that the smell is a toxic mold or other allergy causing spore.  I plan to drop

the car off on Thursday to see what they can find.  

 

I hope to be able to share positive news later this week, or perhaps we can start a campaign in this forum to get Ford to investigate all of these smells!! :)

 

On a happier note, even though the car still has the FUNK, I'm balancing that horror with the fun that comes with the 13B07 upgrade.  Off to investigate which

one of the two recent software upgrades caused my speech to text to stop working.....  


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#43 OFFLINE   murphy

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Posted 17 September 2013 - 08:05 PM

I do not have the problem but if I did I would pull the cabin air filter to see if it stinks.  If any moisture gets to the filter it would be a good place for mold to grow.



#44 OFFLINE   aaronj1159

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Posted 18 September 2013 - 07:47 AM

MD I await your next report. I knew that's the response I would get from my dealer if I asked them to look into it. 



#45 OFFLINE   acdii

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Posted 18 September 2013 - 08:30 AM

If you still get no resolution, there are actual FORD reps on the Flex site(why there and not here dont know) that if those who have this issue can get in touch with, they may be able to help get something done.  Mold growth can be a huge health issue, and I seriously doubt Ford would ignore an issue like this if there are enough complaints. It isn't like, hey I cant get 47 MPG, mold is a real health hazard, and one that cant be ignored. 


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#46 OFFLINE   Riggo

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Posted 18 September 2013 - 11:51 AM

I'll also be anxiously awaiting your next report MD_Fusion_Lover. I have another appointment with the Sales Manager of the service dept on tuesday to look into it. This will be the third time I've taken it in. I'll be giving him your info on the possible water leak.
I agree acdii, it is a pretty big concern that I'm most likely breathing in some kind of mold/mildew. I've been running the car without the a/c or fan just for that reason.

Edited by Riggo, 20 September 2013 - 08:08 PM.


#47 OFFLINE   acdii

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Posted 18 September 2013 - 09:37 PM

well guess what......noticed today with the vent just going, smells like wet dog.  I very seldom use the AC, and today used it for a short period while i was on the expressway, then shut it off when I got where I was going, and didnt turn on the vents until later in the day on my way home when it started to rain.   I have a feeling it is the air filter.


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#48 OFFLINE   keithsm2

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Posted 19 September 2013 - 08:01 AM

could we be getting some water in somewhere when we wash it??


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#49 OFFLINE   acdii

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Posted 19 September 2013 - 11:20 AM

I think its caused by humidity. It was fairly humid yesterday when I noticed it.  I still feel its the filter causing it. 


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#50 OFFLINE   Riggo

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Posted 19 September 2013 - 12:18 PM

In acdii we trust, to figure out this horrible problem.

I have an appointment with my service dept on tuesday (third time for this problem), they supposedly have a plan of attack. I'll let you guys know what they find (if anything) next week.


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#51 OFFLINE   MD_Fusion_Lover

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Posted 20 September 2013 - 04:29 PM

As I wait patiently for my dealership service department to get back to me today, as promised, I will share the details of my ordeal of yesterday.

 

Dropped my car off at 0700L as suggested to have the water leak specialist take a look at it--even placed a sticky note on the dash to ensure my concerns were very well known.

Arrived at work two hours later than normal as I used their courtesy shuttle to get there.  Received a voicemail around 1615L saying "we're all done with your car" you can come pick it up. I won't go into detail about my husband having to waste an hour at Bass Pro Outdoor World or the comments he made about a Chevy dropping me off to pick up a broke Ford, yeah, not nice.

 

This time the service invoice said "Customer concern verified by <name withheld> in service lane.  Per Ford-No special services or technical service bulletins on this concern.  Deodorized vents and rechecked-smells OJK (sic) at this time"  We discussed the work and my vehicle was brought around to the service lane.  I likened the deodorizing to spraying Lysol on the carpet after a dog has an accident.  Covers the smell but doesn't address the source of the problem.  I truly believe there is a pool of mildewed water or a part that is saturated or perhaps a drain that is blocked.  This should not be happening in brand new cars.  As best I can tell, my car was assembled on either the 6,

 

I jumped in and turned on the A/C and was overwhelmed by the horrible, flowery/citrus-y disinfectant smell which was quickly replaced by the all too familiar musty, mildew, funky wet dog smell. I circled around the dealership to find the service folks to *discuss* my concerns.  I turned the heat up to 85 degrees, full blast and invited them in for a smell.  Yep, you guessed it, there it was, and they acknowledged it.  They asked that I give them time to discuss this with the Ford technical support/technicians and they would advise.  So once again I leave with no resolution, a car with a HVAC system that I can not, will not use and an increasing frustration that I have a problem that will manifest into a serious health concern.  Oh, yeah, forgot to mention that all my air vents now have a lovely oily residue on them likely from the deodorizer.  

 

So back to the lack of a TSB.  I get this.  If Big Ford doesn't admit or know of a problem, the dealership performs the recommended action to try to resolve the problem.  But at some point, Ford Tech Support should start to develop a case history and figure out how to get to the root cause of the reported problems.  I even mentioned to the dealership that there are many Fusion owners reporting similar concerns on the online forums.  Not sure what good that did, but I will try anything to ensure they hear and understand my concerns.

 

So today I gave a co-worker a ride in a hot car, with the windows down, swallowed my pride and admitted my Ford problem.  How embarrassing after they had to listen to me about how great my car was.....key word....WAS!

 

So assuming noble intent and giving Ford and my local dealership the benefit of the doubt, I will continue to try to get my problem resolved in the short term.  I have already contacted a mold testing specialist to discuss a course of action if the problem continues.  It will not be cheap to have the car tested (~$617.50) but it may be worth it if the problem does not get resolved to my satisfaction in a timely manner.  I will also be drafting my formal letter to Ford to document my concerns, attempts to resolve the matter, and put them on notice that further futile attempts to address and resolve the matter will result in my seeking remedy under Maryland's Lemon Law.

 

So for now I wait.  And anxiously await Riggo's next service call outcome.  This weekend I'll be dusting off the Mustang so I have something to drive that doesn't make me feel physically and mentally ill.  


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#52 OFFLINE   fusionTX

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Posted 20 September 2013 - 05:34 PM

As I wait patiently for my dealership service department to get back to me today, as promised, I will share the details of my ordeal of yesterday.
 
Dropped my car off at 0700L as suggested to have the water leak specialist take a look at it--even placed a sticky note on the dash to ensure my concerns were very well known.
Arrived at work two hours later than normal as I used their courtesy shuttle to get there.  Received a voicemail around 1615L saying "we're all done with your car" you can come pick it up. I won't go into detail about my husband having to waste an hour at Bass Pro Outdoor World or the comments he made about a Chevy dropping me off to pick up a broke Ford, yeah, not nice.
 
This time the service invoice said "Customer concern verified by <name withheld> in service lane.  Per Ford-No special services or technical service bulletins on this concern.  Deodorized vents and rechecked-smells OJK (sic) at this time"  We discussed the work and my vehicle was brought around to the service lane.  I likened the deodorizing to spraying Lysol on the carpet after a dog has an accident.  Covers the smell but doesn't address the source of the problem.  I truly believe there is a pool of mildewed water or a part that is saturated or perhaps a drain that is blocked.  This should not be happening in brand new cars.  As best I can tell, my car was assembled on either the 6,
 
I jumped in and turned on the A/C and was overwhelmed by the horrible, flowery/citrus-y disinfectant smell which was quickly replaced by the all too familiar musty, mildew, funky wet dog smell. I circled around the dealership to find the service folks to *discuss* my concerns.  I turned the heat up to 85 degrees, full blast and invited them in for a smell.  Yep, you guessed it, there it was, and they acknowledged it.  They asked that I give them time to discuss this with the Ford technical support/technicians and they would advise.  So once again I leave with no resolution, a car with a HVAC system that I can not, will not use and an increasing frustration that I have a problem that will manifest into a serious health concern.  Oh, yeah, forgot to mention that all my air vents now have a lovely oily residue on them likely from the deodorizer.  
 
So back to the lack of a TSB.  I get this.  If Big Ford doesn't admit or know of a problem, the dealership performs the recommended action to try to resolve the problem.  But at some point, Ford Tech Support should start to develop a case history and figure out how to get to the root cause of the reported problems.  I even mentioned to the dealership that there are many Fusion owners reporting similar concerns on the online forums.  Not sure what good that did, but I will try anything to ensure they hear and understand my concerns.
 
So today I gave a co-worker a ride in a hot car, with the windows down, swallowed my pride and admitted my Ford problem.  How embarrassing after they had to listen to me about how great my car was.....key word....WAS!
 
So assuming noble intent and giving Ford and my local dealership the benefit of the doubt, I will continue to try to get my problem resolved in the short term.  I have already contacted a mold testing specialist to discuss a course of action if the problem continues.  It will not be cheap to have the car tested (~$617.50) but it may be worth it if the problem does not get resolved to my satisfaction in a timely manner.  I will also be drafting my formal letter to Ford to document my concerns, attempts to resolve the matter, and put them on notice that further futile attempts to address and resolve the matter will result in my seeking remedy under Maryland's Lemon Law.
 
So for now I wait.  And anxiously await Riggo's next service call outcome.  This weekend I'll be dusting off the Mustang so I have something to drive that doesn't make me feel physically and mentally ill.


Thanks so much for detailed report. Worrisome that no resolution was found.
We all have to band together to find a resolution.
I emailed my service tech a few days ago and pointed him to this thread and the one on Blue Oval forums.
I never received a response.
It is paramount that we get Ford to ackowledge the problem.
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#53 OFFLINE   Quickdraw95

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Posted 21 September 2013 - 07:31 AM

Add me to the list of folks with this issue.  It is by far the most disappointing thing about the car (2013 FFH SE).  Mine seemed to have started after I had the a/c on recirc for several weeks when it was super hot and humid here in northern Virginia this summer.  Since then I never use the recirc setting, and while it has not gone away completely, it's much less noxious than before. Now that I found this post and realize it's not just my car, I think all of us with this issue should report it to our dealers to start loading up their database with complaints. It is the only way to get their attention. I will report mine next time I go in for service. I'm so glad everyone posted their stories! Please let us know if anyone finds a solution



#54 OFFLINE   Riggo

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Posted 24 September 2013 - 11:44 AM

UPDATE:

 

Well, Murphy's Law has struck. I took the car back for the 3rd time and when I turned on the a/c there was no smell at all, it's smelled like fresh air. I turned the fan only on, fresh air. Unbelieveable.

The Service Director was very nice and even noted that there had been 3 others that had come in for the same problem. She said they were not able to find the problem with any of the other cars either and that she has researched online and talked to other service departments who can't find any known cure. The good news is all of this info has been sent to Ford for a hopeful fix.

The one thing that was different today was it was very cool, it was 52F when I fired up the ac for them to smell. It's also 66F now and there is no smell. The humidity is very low though so maybe higher humidity has something to do with activating the mold or whatever it is to start stinking.

 

I noticed others with the problem in my area, northern Virginia. I am thinking we should get a list of the areas this is happening to people to try to figure out if it's a humidity problem.

 

It's great now that the smell seems to be gone but it leaves me anxious that it will return at any time.


Edited by Riggo, 24 September 2013 - 12:02 PM.


#55 OFFLINE   aaronj1159

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Posted 24 September 2013 - 11:51 AM

It does seem, based on this thread alone, to be a bigger issue in the VA, MD, TN area. And acdii says it was humid when he noticed it as well. I'm starting to believe the humidity is the issue but I don't know where.



#56 OFFLINE   murphy

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Posted 24 September 2013 - 12:54 PM

Mold needs moisture to grow.

 

http://www.epa.gov/mold/



#57 OFFLINE   keithsm2

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Posted 24 September 2013 - 01:20 PM

my car has the smell in texas...


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#58 OFFLINE   Riggo

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Posted 24 September 2013 - 01:25 PM

Has anyone had the smell in non-humid areas, like the desert or southern california?



#59 OFFLINE   fusionTX

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Posted 24 September 2013 - 04:17 PM

I'm pretty sure the problem has to do with humidity and using A/C on recirculate only.
My old Camry would reset to fresh air quite often, which was annoying, but maybe designed that way on purpose.

Back to my car, we had some cooler weather this past weekend where I ran with the windows down for a few days.
Not sure I understand why, but yesterday I went back to using A/C and the bad smell may be gone. i have to reverify that, but it seemed either gone or better.

Today is back to humid again, so we will see if the smell returns when Imleave work. That is when it's most notable for me, after sitting all day in the garage.
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#60 OFFLINE   Riggo

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Posted 24 September 2013 - 05:16 PM

Even if it is the humidity, it seems like the mold has to be growing somewhere other than the areas they can spray with mold killing solutions like BG Frigi-Fresh. I've had my system sprayed twice and have smelled it a day after the spraying both times.

 

This one is a doozy to figure out isn't it. :runaway: :banghead:

 

I really hope Ford is taking this one seriously and working on a solution.






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