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Guest Message by DevFuse

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BEING IGNORED BY DEALER ABOUT HEATED SEATS AND STEERING WHEEL WITH REMOTE START


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7 replies to this topic

#1 OFFLINE   FUSION665TANK

FUSION665TANK

    New Member

  • Fusion Hybrid Member
  • 11 posts
  • Region:U.S. Great Lakes
  • Location:Indiana
  • Current Vehicle:2017 Ford Fusion Hybrid Titanium
  • My Hybrid's Year:2017

Posted 19 December 2017 - 12:48 AM

3 trips for multiple issues but the one that never gets addressed is: It has been low to mid 20"s and definitely NOT WORKING!
Seats and steering wheel do not kick on with remote start. Yes all settings are switched to Auto even climate control. I even tried setting climate control to last setting. No go

WHAT TO DO...I PAID FOR THESE FEATURES. I WANT THEM TO FUNCTION AS ADVERTISED!







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#2 OFFLINE   Timewellspent

Timewellspent

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 61 posts
  • Region:U.S. Northern Plains
  • Location:MN
  • Current Vehicle:Ford Fusion Energi
  • My Hybrid's Year:2015

Posted 19 December 2017 - 11:31 AM

Mine dropped out once and had to be reprogrammed.  Worked fine since.


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#3 OFFLINE   FUSION665TANK

FUSION665TANK

    New Member

  • Fusion Hybrid Member
  • 11 posts
  • Region:U.S. Great Lakes
  • Location:Indiana
  • Current Vehicle:2017 Ford Fusion Hybrid Titanium
  • My Hybrid's Year:2017

Posted 19 December 2017 - 07:34 PM

I took it in last week. Finished the day early told them I wanted it reprogrammed along seeing why the car was stuck in EV mode and not reengaging the gas engine even while floored. They checked the battery and searched for error codes. They said they needed to have good reason to pull that update from Fords website ?? I said ,"a feature hasn't worked once that was billed as part of the cost of vehicle. I think that should qualify. He said that is $ 90 billed to Ford for us to do that. I sighed knowing I will be back with vengeance before 36,000 mile WARRANTY IS UP!

#4 OFFLINE   Cobra348

Cobra348

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 432 posts
  • Region:U.S. Northeast
  • Location:Oswego, NY
  • Current Vehicle:Ruby Red wLight Stone Leather
  • My Hybrid's Year:2017

Posted 26 December 2017 - 11:07 AM

On my '15 and now on the '17 the heated seats and wheel do not come on as part of the remote start.  Never did.  Now, that said I'm nor sure that it's even part of the remote starting programming! <shrug>

 

As for the dealer.. they are not Ford but a franchise.  If another one is in the area, try them - and keep trying others - until you are satisfied with the service.  As for the updates I'll tell you what aservice tech told me once ... it costs NOTHING to go to the site and check your symptoms against known problems.  So insist on at least that ... and I was allowed to look over their shoulder as they did it as well.  This was for a '12 Fiesta with clutch issues in the tranny.


Larry - aka Cobra

 

Big Red: 2017 FFH SE, Ruby Red, Med Light Stone leather

602A SE Luxury Package, Park Assist, Adaptive Cruise Control w/stop & go

Driver Assist Pkg (lane keeping, BLIS, auto high beams, auto wipers, heated steering wheel)

My additions:  WeatherTech lasercut floor mats, in-channel wind deflectors (dark smoked)

Steeda strut tower brace, Steeda rear sway bar, Steeda hood struts, Ford donut spare

Summer rims/tires - 17" Verde Regency rims with OEM tread

Winter rims/tires - 17" OEM rims with Goodyear UltraGrip WRT Ice

 


#5 OFFLINE   Timewellspent

Timewellspent

    Fusion Hybrid Member

  • Fusion Hybrid Member
  • 61 posts
  • Region:U.S. Northern Plains
  • Location:MN
  • Current Vehicle:Ford Fusion Energi
  • My Hybrid's Year:2015

Posted 26 December 2017 - 12:20 PM

On my '15 and now on the '17 the heated seats and wheel do not come on as part of the remote start.  Never did.  Now, that said I'm nor sure that it's even part of the remote starting programming! <shrug>

 

 

 

It is part of the remote start on my '15.  You can control the settings in the display left of speedometer for driver seat, passenger seat and Steering wheel.


Edited by Timewellspent, 26 December 2017 - 12:20 PM.

409947.png


#6 OFFLINE   Cobra348

Cobra348

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 432 posts
  • Region:U.S. Northeast
  • Location:Oswego, NY
  • Current Vehicle:Ruby Red wLight Stone Leather
  • My Hybrid's Year:2017

Posted 26 December 2017 - 02:13 PM

 

It is part of the remote start on my '15.  You can control the settings in the display left of speedometer for driver seat, passenger seat and Steering wheel.

I don't recall seeing it at all on the '15 (a HyTi) and the '17.  But I'll go look.  I'd love it if that's the answer! Thanks!


Larry - aka Cobra

 

Big Red: 2017 FFH SE, Ruby Red, Med Light Stone leather

602A SE Luxury Package, Park Assist, Adaptive Cruise Control w/stop & go

Driver Assist Pkg (lane keeping, BLIS, auto high beams, auto wipers, heated steering wheel)

My additions:  WeatherTech lasercut floor mats, in-channel wind deflectors (dark smoked)

Steeda strut tower brace, Steeda rear sway bar, Steeda hood struts, Ford donut spare

Summer rims/tires - 17" Verde Regency rims with OEM tread

Winter rims/tires - 17" OEM rims with Goodyear UltraGrip WRT Ice

 


#7 OFFLINE   Cobra348

Cobra348

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 432 posts
  • Region:U.S. Northeast
  • Location:Oswego, NY
  • Current Vehicle:Ruby Red wLight Stone Leather
  • My Hybrid's Year:2017

Posted 27 December 2017 - 07:46 PM

 

It is part of the remote start on my '15.  You can control the settings in the display left of speedometer for driver seat, passenger seat and Steering wheel.

Okay - I found the settings.  They were already set to Auto.  The only other setting for wheel and both front seats is Off.  If these are supposed to work they don't - not on remote starting.  Soooo, looks like a dealer visit. <sigh>

 

ADDED 12/28:  Went to dealer about this and I have an appointment on Jan 8 to have it looked at.  With all the settings I have, the seats and wheel should warm up during remote start cycle.  Advisor said it could be something from bad connection to CCM needing update.  We'll see then!


Edited by Cobra348, 28 December 2017 - 11:28 AM.

Larry - aka Cobra

 

Big Red: 2017 FFH SE, Ruby Red, Med Light Stone leather

602A SE Luxury Package, Park Assist, Adaptive Cruise Control w/stop & go

Driver Assist Pkg (lane keeping, BLIS, auto high beams, auto wipers, heated steering wheel)

My additions:  WeatherTech lasercut floor mats, in-channel wind deflectors (dark smoked)

Steeda strut tower brace, Steeda rear sway bar, Steeda hood struts, Ford donut spare

Summer rims/tires - 17" Verde Regency rims with OEM tread

Winter rims/tires - 17" OEM rims with Goodyear UltraGrip WRT Ice

 


#8 OFFLINE   Cobra348

Cobra348

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 432 posts
  • Region:U.S. Northeast
  • Location:Oswego, NY
  • Current Vehicle:Ruby Red wLight Stone Leather
  • My Hybrid's Year:2017

Posted 08 January 2018 - 04:57 PM

Okay - I found the settings.  They were already set to Auto.  The only other setting for wheel and both front seats is Off.  If these are supposed to work they don't - not on remote starting.  Soooo, looks like a dealer visit. <sigh>

 

ADDED 12/28:  Went to dealer about this and I have an appointment on Jan 8 to have it looked at.  With all the settings I have, the seats and wheel should warm up during remote start cycle.  Advisor said it could be something from bad connection to CCM needing update.  We'll see then!

Okay ... went to dealer about this.  Naturally it was 35 balmy degrees out as compared to the last 2 weeks of single-digit temps (both sides of zero I might add).  Ennyhoo, here's what they did ..

1.  CC set to Defrost, seat and wheel off, settings for driver/passenger seat and wheel all AUTO in Settings ==> Vehicle ==> Remote Start ==> Climate Control (left screen).  RESULT:  no heat as determined using infrared thermometer.  This replicates my stated problem.

 

2.  Same CC setting, seat and wheel. changed the remote start stuff to OFF (only other option).  Remote start the car let it run.  RESULT:  No heat - whiich was expected.

 

3.  Same CC, seat, wheel settings.  Set the Settings items back to AUTO.  Remote start the car.  RESULT: damn things now register properly!  Seats were 80 degrees, wheel 85.

 

SUMMARY: talking it over, the only thing we can think of is that somehow - even set AUTO - these puppies registered in the CCM as OFF and thus prevented proper operation.  BUT ... no one could explain how the temp readings were gotten since the seats and wheel should not remote-start activate unless temperature is below 22 degrees F. <shrug>

 

With another 3 months of Winter ahead, I'll get a chance or two to see if this REALLY corrected the issue


Edited by Cobra348, 08 January 2018 - 04:58 PM.

  • Timewellspent likes this

Larry - aka Cobra

 

Big Red: 2017 FFH SE, Ruby Red, Med Light Stone leather

602A SE Luxury Package, Park Assist, Adaptive Cruise Control w/stop & go

Driver Assist Pkg (lane keeping, BLIS, auto high beams, auto wipers, heated steering wheel)

My additions:  WeatherTech lasercut floor mats, in-channel wind deflectors (dark smoked)

Steeda strut tower brace, Steeda rear sway bar, Steeda hood struts, Ford donut spare

Summer rims/tires - 17" Verde Regency rims with OEM tread

Winter rims/tires - 17" OEM rims with Goodyear UltraGrip WRT Ice

 





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