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Guest Message by DevFuse

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2014 FFH - Needs New Tranny... Anyone Else?


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#1 OFFLINE   MamaWitt

MamaWitt

    New Member

  • Fusion Hybrid Member
  • 6 posts
  • Region:Decline
  • Location:California
  • Current Vehicle:Ford Fusion Hybrid
  • My Hybrid's Year:2014

Posted 20 November 2017 - 12:41 PM

Hello everyone. I have a 2014 Ford fusion hybrid titanium edition. I’ve gone to the same dealer that I purchased it from for all oil changes and service and tires.  I Bought my car from Pratchett’s Ford, then Price Ford bought them up. 

 

I have 152,000 miles on that car which is 2 1/2 years old. Yes, it’s a lot but it’s my commute car. I drive 160 miles a day for work.  I have always maintained my car through Price Ford.  I get green check marks all the time.  It was just serviced a couple months ago.  I passed with all green checks.

 

Last weekend my hubby pointed out a noise. I thought alignment. He said more like rear wheel bearings that failed.  We dropped off the car and mentioned the noise, BUT not what we thought.  I received a call later telling us that my car needed new rear wheel bearings.  The cost was about $750.00.  I said go ahead, please change them.  3 days later I called to check status.  My service advisor Curtis said they changed them. But it didn’t help with the noise.  He said I need a brand new transmission on my hybrid.  I was shocked.  He also said it would be about $7,000.00.  Please keep in mind, I still have my ORIGINAL brake pads and my average speed daily is 55-50 MPH.

 

I know what a bad tranny sounds like and how it moves. My previous vehicles I had one replaced. There are a handful of articles on the Internet about 2014 Ford Fusion Hybrid tranny going out.  Honestly, it’s very rare. Cutis also said he has never seen a hybrid come in for a new tranny.

I called Ford customer service and basically, they said sorry we can’t help you.

 

I feel Ford should be responsible for:

1.  the cost of the repair or

2.  the buyback program for my car.

 

I’ve looked on the BBB regarding the auto line for Ford and if this doesn’t get resolved between Ford and I I’m going to go that route.

 

My extended warranty ended at 125,000 miles.  I was told when I purchased the car from Patchett's to upgrade to the highest miles package.  I did.  I was never notified by Ford that my warranty was coming to an end.  The many cars I’ve had a most professional dealership and or manufactures will notify the customer of the warranty ending and offer an extension.  I never received or was told anything.









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