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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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Lemon Law


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1 reply to this topic

#1 OFFLINE   djminfll

djminfll

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 945 posts
  • Region:U.S. Southern Atlantic
  • Location:Fort Lauderdale, FL
  • Current Vehicle:2017 Ford Fusion Hybrid Platinum
  • My Hybrid's Year:2017

Posted 12 September 2017 - 10:09 PM

I delayed posting anything until all details were finalized, which occurred today. My 2017 Ford Fusion Hybrid, which I bought in December, 2016, started having the dreaded "Deep Sleep Mode"electrical problems in May. The last time it was towed in to my local Ford dealer, they said it was due to a TSB regarding the radio draining the battery. They told me it was fixed, and it wouldn't happen again. Then in mid-July, it happened again.

That was when I began the process of filing a Lemon Law claim. Ford sent a "hybrid specialist" to my dealer to evaluate the situation, and they concluded that they didn't know what the problem was, but they determined that it was not fixable. Today, I picked up my brand new Lemon Law replacement vehicle, the identical vehicle as my first one, compliments of Ford. A 2017 Ford Fusion Hybrid Platinum in Burgundy Velvet with ZERO MILES on the odometer! Every once in a while, the little guy wins!

 

 

Attached Files


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2017 Ford Fusion Hybrid Platinum

Burgundy Velvet

Took Ownership 12/23/2016

 

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#2 OFFLINE   md13ffhguy

md13ffhguy

    Fusion Hybrid Enthusiast

  • Fusion Hybrid Member
  • 706 posts
  • Region:U.S. Northeast
  • Location:MD
  • Current Vehicle:Fusion SE Hybrid
  • My Hybrid's Year:2013

Posted 14 September 2017 - 05:12 AM

Congrats to you! This is how it should be. No one should ever be expected to invest tens of thousands of dollars into any proven product with unknown defects that arise early and can't be fixed. I'm sure this one will be great. Enjoy! :)

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