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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.


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So, I need a new transmission.


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38 replies to this topic

#21 OFFLINE   lolder

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Posted 03 October 2017 - 03:37 PM

Set the car on fire, jam the accelerator down, aim it at the dealers showroom, select "drive" and jump out.

 

Ford has known about these transmission failures for years as have all of us on this forum.


Edited by lolder, 03 October 2017 - 03:38 PM.

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#22 OFFLINE   md13ffhguy

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Posted 22 October 2017 - 06:42 PM

Set the car on fire, jam the accelerator down, aim it at the dealers showroom, select "drive" and jump out.
 
Ford has known about these transmission failures for years as have all of us on this forum.

I wish I could pull that off, lolder, without anyone getting hurt, of course! My dealer, Koons Ford of Baltimore, has totally screwed me. No one cares that I had this vehicle in with a complaint of transmission noise prior to warranty expiration! So what if I'm back 4 weeks later and they confirm the issue?! Evidently, in the perfect little world controlled by Ford and the dealer, my transmission was perfectly fine one month, and suddenly condemned to death just a short time later! Over warranty? Oops, sorry customer! Yes, we're happy you bought two of these from us... hope the other one makes it to 100k!

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#23 OFFLINE   md13ffhguy

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Posted 22 October 2017 - 06:57 PM

So, Koons Ford of Baltimore, you're off the hook. Thanks for nothing. No way am I putting $6,000 into a car you recently offered me $6,500 for on trade. It's funny that the offer was made after your service department had already condemned my transmission, and yet your appraiser didn't even note any issues. Still, I'm happy (and amused) to have walked away from that offer. Don't yet know what I'm doing, but... Thanks for nothing!

Oh, and the offer of a $1,650 contribution from Ford? I expected a real contribution. Silly me. Keep it.

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#24 OFFLINE   ptjones

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Posted 22 October 2017 - 08:09 PM

I hope you have paperwork on all of this, not all FORD Dealers are same. ;( Good Luck.  I wonder if anyone is rebuilding these yet. 

 

Paul 


163299.png 600 Club

Current Record:  12/30/2014  902.2 mi.  63.8 mpg  14.13  gal. (Actual GPS:  922 mi.  68 mpg  13.5 gal.


#25 OFFLINE   klatoo

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Posted 14 November 2017 - 03:15 PM

Probably a little late but in my experience a report to the local BBB does wonders to major companies.


"Yo homie....that my briefcase?"

 

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#26 OFFLINE   MamaWitt

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Posted 20 November 2017 - 01:02 PM

Same thing here!!!!!  Maybe we should start some type of transmission recall or investigation.

 

 

This is my post to Ford:

 

Hello everyone. I have a 2014 Ford fusion hybrid titanium edition. I’ve gone to the same dealer that I purchased it from for all oil changes and service and tires.  I Bought my car from Pratchett’s Ford, then Price Ford bought them up. 

 

I have 152,000 miles on that car which is 2 1/2 years old. Yes, it’s a lot but it’s my commute car. I drive 160 miles a day for work.  I have always maintained my car through Price Ford.  I get green check marks all the time.  It was just serviced a couple months ago.  I passed with all green checks.

 

Last weekend my hubby pointed out a noise. I thought alignment. He said more like rear wheel bearings that failed.  We dropped off the car and mentioned the noise, BUT not what we thought.  I received a call later telling us that my car needed new rear wheel bearings.  The cost was about $750.00.  I said go ahead, please change them.  3 days later I called to check status.  My service advisor Curtis said they changed them. But it didn’t help with the noise.  He said I need a brand new transmission on my hybrid.  I was shocked.  He also said it would be about $7,000.00.  Please keep in mind, I still have my ORIGINAL brake pads and my average speed daily is 55-50 MPH.

 

I know what a bad tranny sounds like and how it moves. My previous vehicles I had one replaced. There are a handful of articles on the Internet about 2014 Ford Fusion Hybrid tranny going out.  Honestly, it’s very rare. Cutis also said he has never seen a hybrid come in for a new tranny.

I called Ford customer service and basically, they said sorry we can’t help you.

 

I feel Ford should be responsible for:

1.  the cost of the repair or

2.  the buyback program for my car.

 

I’ve looked on the BBB regarding the auto line for Ford and if this doesn’t get resolved between Ford and I I’m going to go that route.

 

My extended warranty ended at 125,000 miles.  I was told when I purchased the car from Patchett's to upgrade to the highest miles package.  I did.  I was never notified by Ford that my warranty was coming to an end.  The many cars I’ve had a most professional dealership and or manufactures will notify the customer of the warranty ending and offer an extension.  I never received or was told anything.



#27 OFFLINE   MamaWitt

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Posted 03 December 2017 - 12:09 AM

Im wondering if this is correct.
please give me any info you can. My Ford dealer says that when my transmission with hooked up for diagnostic code it came up clear no codes!,, But they are still forcing me to believe them saying I need a new transmission. They will not even disassemble the front part of the tranny to see if its a bearing because they said there is no parts to fix my tranny. Only replace with new tranny.

#28 OFFLINE   ptjones

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Posted 03 December 2017 - 10:40 AM

This is true, this should be covered by Hybrid Warranty 8yr/100k mi. :)  I don't think anyone got a code on their Trans when replacing it, I didn't.  It was the noise factor that was the problem, trans is quite when running appropriately.

 

Paul


163299.png 600 Club

Current Record:  12/30/2014  902.2 mi.  63.8 mpg  14.13  gal. (Actual GPS:  922 mi.  68 mpg  13.5 gal.


#29 OFFLINE   md13ffhguy

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Posted 27 March 2018 - 09:28 PM

So... I continued to drive this car for another 7 months after I first noticed signs of a failing transmission, and 6+ months and 16k miles after being told it needed to be replaced. Oddly, it never really seemed to get any worse, from a noise standpoint, however, the mileage continued to suffer. I started getting the feeling that I should do something about the problem soon, but I just couldn't bring myself to put thousands into a car with 118k miles. So, I took the hit and traded it in on an '18 FFH SE. Yes, I'm still upset about how it went with my '13. I truly believe I should have received better service and support. My dealer's service department failed me. Ford didn't really offer any significant help. In the end, I still think it was a very good car, with one majorly flawed part. So now I'll have owned the bookends of this generation of FFHs. Here's to hoping the last chapter is much better than the first!

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#30 OFFLINE   klatoo

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Posted 27 March 2018 - 11:02 PM

I'm curious what they gave you...if you don't mind us asking...


"Yo homie....that my briefcase?"

 

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#31 OFFLINE   lkatze2

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Posted 28 March 2018 - 11:24 AM

md13ffhguy,

 

you must be a glutton for punishment



#32 OFFLINE   lolder

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Posted 28 March 2018 - 12:07 PM

I think the transmission problem was only on the 2013-14 but I get your point.



#33 OFFLINE   md13ffhguy

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Posted 28 March 2018 - 08:27 PM

I'm curious what they gave you...if you don't mind us asking...

What did I get for a car with 118k miles, an obviously bad transmission, and a few dings I'd rather not talk about? Not much. Enough to get me out of it, though. Like I said, I took the hit. It just made sense. Look, I had wanted to get 200k+ out of this car, but it wasn't going to happen without a significant investment, which I want willing to make.

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#34 OFFLINE   md13ffhguy

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Posted 28 March 2018 - 08:32 PM

md13ffhguy,
 
you must be a glutton for punishment

Well, up until I first noticed the whining of the transmission around 98k, I always said it was the best car I ever owned. I'm willing to give it another go. I still think it's a good car. Nothing else out there won me over.

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#35 OFFLINE   md13ffhguy

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Posted 28 March 2018 - 08:34 PM

Some people have an experience like mine and say, Never again. I try to be a realist.
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#36 OFFLINE   ptjones

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Posted 29 March 2018 - 08:58 AM

How does your gas mileage compare to your old one? How many miles do you have on your New One? :) Did you get the Michelin Energy Saver's?

 

Paul


163299.png 600 Club

Current Record:  12/30/2014  902.2 mi.  63.8 mpg  14.13  gal. (Actual GPS:  922 mi.  68 mpg  13.5 gal.


#37 OFFLINE   md13ffhguy

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Posted 29 March 2018 - 09:51 PM

How does your gas mileage compare to your old one? How many miles do you have on your New One? :) Did you get the Michelin Energy Saver's?
 
Paul

I'll start a new thread soon to discuss my initial impressions of the 18. I only have 300 miles, so still getting used to it. Thanks for asking!
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#38 OFFLINE   securityguy

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Posted 30 March 2018 - 07:34 PM

The new Toyota Camry and Honda Accord Hybrids are far better cars and the Accord is amazing.  Buying one for my Son...no longer buying Ford's.



#39 OFFLINE   md13ffhguy

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Posted 31 March 2018 - 08:45 AM

The new Toyota Camry and Honda Accord Hybrids are far better cars and the Accord is amazing.  Buying one for my Son...no longer buying Ford's.

Meh. Didn't want one of those.

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