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64 replies to this topic

#21 OFFLINE   talmy

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Posted 12 March 2017 - 03:19 PM

Plan on a two week vacation this fall, sans car, and not sure how to prepare. Two  hybrids here, and the older one (a 10 year old Camry) even says in the manual that  it shuts off after two weeks!  

 

Somewhere I read  (sorry, don't remember source) that the #1 failure across all new cars of all makes has been the battery. With all the electronics we are not alone. 









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#22 OFFLINE   murphy

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Posted 12 March 2017 - 06:27 PM

Connect a battery maintainer or a regular charger that has a maintenance mode to the 12 volt battery terminals under the hood.  The car will be happy which means that you will be happy.



#23 OFFLINE   rjrfusion

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Posted 12 March 2017 - 06:46 PM

When i walk the dog during evening hours I will lock and look.  Will get back to you in few days since we may get a ton of snow and possible blizzard up here in JC.  I think you are getting snow minus the blizzard. 

 

Hoping I don't have the reoccurring issue.  I read in the forum that since I typically use the car during the week going 2-4 miles a day the battery does not get a chance to charge.  Makes no sense.  I love the car minus this problem.  Went to Mt. Laurel yesterday and today for my son's hockey games and got an average 40.5mpg.



#24 OFFLINE   lolder

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Posted 12 March 2017 - 08:55 PM

That's enough to keep both batteries charged. That's probably 10 minutes a day or 50 minutes a week. The minimum is 30 minutes a month.



#25 OFFLINE   dano99487

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Posted 13 March 2017 - 04:06 PM

UPDATE!!!!

                      Just picked up car from dealer...Here is what they did...

 

                 Performed parasitic draw test--none found at this time.

Checked Oasis and found SSM 46433& 46128.

Reprogram ACM

Reprogram DDM

Let vehicle sit for two days outside--vehicle starts and shows no sign of a draw.

 

                                 Basically they did some updates...We ill see what happens... Wish me luck...lol


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#26 OFFLINE   tr7driver

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Posted 16 March 2017 - 03:27 PM

Plan on a two week vacation this fall, sans car, and not sure how to prepare. Two  hybrids here, and the older one (a 10 year old Camry) even says in the manual that  it shuts off after two weeks!  

 

Somewhere I read  (sorry, don't remember source) that the #1 failure across all new cars of all makes has been the battery. With all the electronics we are not alone. 

 

I bought a portable Li charger and put it in the car for "insurance" before I left it at the airport for 3 weeks.  Just go back, and much to my surprise, the car started right up.  No problems at all.  It has been in service 3 years and 3 months, so I'm expecting the 12V batt to go any time, but so far so good. 



#27 OFFLINE   dano99487

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Posted 19 March 2017 - 10:21 AM

Hello All,

 

               So here's an update. Tomorrow, Monday 3/20/17 will be one week since I picked up car from dealer who performed those updates.

So far I have no issues. Car started remotely through Ford Pass App and manually each and every time...Hopefully the updates fixed the issue..

Will keep all updated....................................Dan



#28 OFFLINE   dano99487

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Posted 27 March 2017 - 06:54 AM

Hello All,

                              UPDATE!!!!

                    It is now 3/27/17 , 2 weeks later,since updates ,and all is good... :)   Dan



#29 OFFLINE   Waldo

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Posted 27 March 2017 - 12:05 PM

Sorry I missed this thread earlier, but I'm surprised nobody made the obvious connection to the other thread about draining batteries.  I posted the SSM solution back in February here:

 

http://fordfusionhyb...368#entry105142

 

Looks like there's actually 3 different updates to fix battery drains now, 46128, 46368 and 46433.


Edited by Waldo, 27 March 2017 - 12:07 PM.


#30 OFFLINE   Jstanley78

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Posted 28 March 2017 - 09:13 AM

I picked up my car last night from the dealer. They replaced the battery and did a reprogram. They would not guarantee that it wouldn't happen again. So I'm probably going to trade it in.

#31 OFFLINE   Waldo

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Posted 28 March 2017 - 03:13 PM

I picked up my car last night from the dealer. They replaced the battery and did a reprogram. They would not guarantee that it wouldn't happen again. So I'm probably going to trade it in.

 

That would be silly, given that the fix is a simple reprogram.



#32 OFFLINE   lolder

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Posted 28 March 2017 - 10:09 PM

And replaced the battery. The new cars are notorious for having bad 12 vdc batteries.



#33 OFFLINE   mwr

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Posted 28 March 2017 - 10:14 PM

The new cars are notorious for having bad 12 vdc batteries.

You mean 2017's?


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#34 OFFLINE   Frank F

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Posted 29 March 2017 - 01:28 PM

I picked up my car last night from the dealer. They replaced the battery and did a reprogram. They would not guarantee that it wouldn't happen again. So I'm probably going to trade it in.

Good idea.  I'd trade it in on something much simpler.  Most certainly not a hybrid of any manufacturer.  And try to find a vehicle with as little electronics as possible.  You may have to go used with say a circa 2000 Ford Escort with manual windows, manual door locks, no air conditioning.


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#35 OFFLINE   lolder

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Posted 29 March 2017 - 04:10 PM

You mean 2017's?

No, all the FFH's starting with the 2010 model year delivered beginning in 2009. They sit after manufacture and the batteries discharge and are damaged. Once you replace the battery they're fine. Don't trade it in.



#36 OFFLINE   stlouisgeorge

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Posted 07 April 2017 - 08:05 PM

Welcome to Thunderdome. 
 
My 2017 FFH Platinum is now greeting me with the dreaded
 
"System Off to Save Battery"
 
gallery_31270_721_15182.jpg
 
Notice the "progress bar" at the bottom.  I am guessing it shows the status of the 12V battery (is is 90% full or 90% empty?)
 
So..  what to do..
 
I believe step one is to head to the Ford dealer and have them check the 12V battery?
 
If they come back with "the battery is fine", I should then ask them to look at "Oasis" for

  • SSM 46433
  • SSM 46128
  • SSM 46368

Thinking I will go to an "Certified EV" Ford dealer. There are 8 in the St. Louis area. Any recommendation would be great. I tested my service techs at the Ford dealer I bought the car from.  He knew NOTHING about the FFH.

 

St. Louis Area Ford Certified EV Dealerships:

  • Lou Fusz Ford - (Chesterfield)
  • Marshall Ford - (O’Fallon)
  • Pundmann Motor Co. (St. Charles)
  • Bommarito Ford (Hazelwood)
  • Sunset Auto
  • Paul Cream Auto Group (Florissant)
  • McMahon Ford      
  • Dave Sinclair                                                                                                                                                                


#37 OFFLINE   lolder

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Posted 07 April 2017 - 11:00 PM

Your plan sounds good.



#38 OFFLINE   stlouisgeorge

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Posted 08 April 2017 - 10:39 PM

SHORT VERSION

My 3 month old 2017 FFH Platinum had a bad 12V battery (from the factory). Ford installed a new 12V battery free of charge under the 36/36 warranty (including the special "BMS Module" programming needed to “marry” the new battery to the car).

LONG VERSION

I am sitting at a “Certified EV Ford dealership” in the St. Louis metro area (Bommarito Ford - one of only eight out of about twenty Ford dealers who are EV certified here). I have showed the service manager ("Gabe" -- the only one who knew about Energi/Hybrids unfortunately) my SYNC3 screen print (above) and asked him to investigate the infamous “System off to Save Battery” issue.

While a Ford technician was looking at my battery, I asked some general questions. The answers shown here are my own surmise of what I think I heard him say..


QUESTION: "What does “Certified EV Ford Service dealer mean?"

  • ANSWER : "We have one technician (“Joe”) who went through a boatload of training on the Energi/Hybrid, and another who is certified for Hybrids only. The Energi is extremely complicated and has many unique parts".  (thus a lot of knowledge is required to work on them). "You don’t always have to, but for anything electronic related you really want a fully trained EV certified tech working on your Energi and probably your Hybrid. We have Joe" (who is off today but hanging out because he loves his job and a teammate is cooking barbecue outside). Yes, In California, a dealer would have several EV certified techs, but here we have only one tech fully EV certified” [From this day on -- “Joe” is my mechanic in St. Louis" at Bommarito Ford)].

QUESTION: What’s up with Oasis codes? I got 3 here from my Ford Fusion forum nerd buddies. Do you have to see these on a Ford VIN lookup to check my car for these issues?"

  • ANSWER: [Good news.. ] "We can certainly look at them. But they might require our EV technician"

In fact.. “Joe” the Ford EV/Energi certified mechanic was not on the clock this morning, but was curious and got on a computer and looked at each of the three Oasis codes I brought him from this forum (SSM’s 46433, 46128, 46368).  All were “draw issues”.  He would be happy to look at these next week (if its not just a bad battery).
 
Joe also said the “progress bar” on the SYNC3 screen under the “System off to Save Battery“ (see post above) is indeed a countdown to “deep sleep mode”. [I didn’t get to meet Joe in person — so no selfie].
 
My 12V factory battery was indeed dead. Guess what?  [This is a 15 year veteran Ford service tech talking here]  "You can’t just “drop in” a new battery to a Fusion Energi or Hybrid. An EV Certified tech (“Joe”) needs to perform a “BMS Module” reset to “marry" my new 12V battery to the Fusion hybrid. The service manager specifically said the procedure is different for Energi/Hybrid Fusions.
 
It was great! Joe took his own time to teach another Ford mechanic how to perform the BMS module reset procedure for a hybrid. I would have had to leave the car there until next week if Joe (the EV Certified Tech) hadn’t been there for a simple battery swap.  If swapping out a battery didn't fix your "sleep mode" issue, it could be the BMS module isn't mated to your Hybrid/Energi's special electronics! (again.. me talking).

On these many Fusion Forums I have tracked this issue to at least three 2017 Ford Fusion Hybrid/Energi Platinums. Please message me your basic info on your 2017 FFH/Energi if you are having this issue (include the forum link URL so I can index by that also).


Edited by stlouisgeorge, 08 April 2017 - 11:05 PM.


#39 OFFLINE   rjrfusion

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Posted 21 April 2017 - 05:34 PM

My F___ing Sleep Mode issue did not last long after getting battery replaced a month ago.

 I went away for 5 days.  Came back late Wednesday night, went to garage to get car and drive home only to find the car DEAD!  Used the manual key to get in and tried the "manual" start per the FordPass app which said the car was in Sleep Mode due to not being used for "14 days or more".  Well 3rd time this happened.  Went to All American Ford in Hackensack and each time I expected it to be fixed.  Had to call ford to get jump start.  Back at dealer now.  They are waiting for a Ford Service Rep to look at car.  Lemon Law time?  Car is only 4 months old has gone into sleep mode 8 times (when not used between 3 & 5 days) and battery dead 3 times.



#40 OFFLINE   stlouisgeorge

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Posted 22 April 2017 - 11:24 AM

You have 3 choices (way I see it).

 

1. Buy a trickle charger for those times away from home (as murphy suggests).  Also consider a jump pack.

I used this pack 50 times on my last hybrid (Honda Insight with anemic 12V).  At 1700 peak amps it might be overkill (murphy?) for $130 (I paid $50 more 2 years ago).  This unit has long cables so you can place it on the ground (maybe).  It turns itself on and off and is idiot proof.  There are smaller ones.

 

2. Get a lawyer and hope for the best.

 

3. Get a proper Ford EV Certified technician to work on it. 

 

You can find EV Certified dealers here.  Just change the ZIP Code in the URL to look elsewhere.  Outside of CA I will bet the handful of dealerships with an actual EV Certified tech is small.  The number of service writers who know ANYTHING about Energi/Hybrid is smaller than that.

 

Do what I did.  Go to a dealership that Ford says is EV Certified.  Park your car in the lot -- don't enter the service bay -- yet).  Go near the service counter with a cup of coffee (like you are just waiting) on a busy morning and watch.  Only one service writer will know anything.  After a few minutes it will become clear who that is (mechanics wait in line to talk to him/her, other service writers are also waiting because they don't know what they are doing).   Wait it out.  Listen for words like "Hybrid" or "electical"..  I had to stand there for 30 minutes whle a customer told the guy everything about his 72 mustang).  This was my second dealership I did this at.  It was worth it. 

 

Tell the head service writer that even though you don't have an Energi you do have a new hybrid with an electrical problem -- even with a replacement Ford 12V battery.  (EV Certifiied techs are required for Energi, not for Hybrids according to Ford -- shouldn't be an issue).  If he says "I have one guy".  Tell him you want an appointment for that tech to look at your car.  Of course tell him of the problems at All American and that you couldn't get an EV Certieid tech (white lie?)

 

Good luck. 


Edited by stlouisgeorge, 22 April 2017 - 11:27 AM.





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