You have 3 choices (way I see it).
1. Buy a trickle charger for those times away from home (as murphy suggests). Also consider a jump pack.
I used this pack 50 times on my last hybrid (Honda Insight with anemic 12V). At 1700 peak amps it might be overkill (murphy?) for $130 (I paid $50 more 2 years ago). This unit has long cables so you can place it on the ground (maybe). It turns itself on and off and is idiot proof. There are smaller ones.
2. Get a lawyer and hope for the best.
3. Get a proper Ford EV Certified technician to work on it.
You can find EV Certified dealers here. Just change the ZIP Code in the URL to look elsewhere. Outside of CA I will bet the handful of dealerships with an actual EV Certified tech is small. The number of service writers who know ANYTHING about Energi/Hybrid is smaller than that.
Do what I did. Go to a dealership that Ford says is EV Certified. Park your car in the lot -- don't enter the service bay -- yet). Go near the service counter with a cup of coffee (like you are just waiting) on a busy morning and watch. Only one service writer will know anything. After a few minutes it will become clear who that is (mechanics wait in line to talk to him/her, other service writers are also waiting because they don't know what they are doing). Wait it out. Listen for words like "Hybrid" or "electical".. I had to stand there for 30 minutes whle a customer told the guy everything about his 72 mustang). This was my second dealership I did this at. It was worth it.
Tell the head service writer that even though you don't have an Energi you do have a new hybrid with an electrical problem -- even with a replacement Ford 12V battery. (EV Certifiied techs are required for Energi, not for Hybrids according to Ford -- shouldn't be an issue). If he says "I have one guy". Tell him you want an appointment for that tech to look at your car. Of course tell him of the problems at All American and that you couldn't get an EV Certieid tech (white lie?)
Edited by stlouisgeorge, 22 April 2017 - 11:27 AM.