Hi all. Have not been around for awhile, life has been throwing a lot of curve balls that kind of made talking about the car pretty low on the list. I do have an issue with my car that I have exhausted all ways of solving I can think of and would like advice as to how to proceed further.
I have a 2015 FFHT. I have the Soft Ceramic leather interior. At about 18,000 miles and about a year and a half of ownership I noticed the finish wearing off the piping on both the seat bottom and back on the door side of the drivers seat. I took it to my dealer, Ron Lewis Ford, Beaver
falls, Pa to see about having this taken care of. After going in twice for them to take pictures of not only the seat but the entire car and 3 to 4 weeks of waiting in limbo I got a call from them that said ford had acknowledged it was a defect in the material and was not caused by my abuse. they were sending new seat covers to replace the bad ones. After waiting about a month they came.
Took my car to the dealership and was given a loaner. They had car for 4 days before calling me saying it was done. I went to pick it up and was horrified at what they wanted me to accept. There were actual wrinkles in both the seat bottom surface and the seat back. There were puckers in all the bolster sections of the seat. I flat out told them it was totally unacceptable and just left with their car.
3 days later I get a call from service manager. He states they took seat to professional upholsterer and car is now ready. Made the mistake of having wife pick up car at night. When I got home I found there to still be 3 wrinkles in the seat bottom, bolster sections not puckered but not firm at all. You can actually grab the seat bottom cover and pull it upright with your fingers it is so loose fitting. There is a clip for the cover that I found just dangling unhooked when I looked under seat. When sitting in the seat it does not "hug" your butt or back the way it used to and passenger side still does.
I went back to dealership, again RON LEWIS FORD, Beaver Falls, Pa and talked to the general manager showing him the problem. It was a Sat. and he said that it was absolutely not acceptable and to let him handle it. He would be in touch with me. After waiting a week to hear from him I called him. He states that after talking to his service manager and a professional upholsterer I need to wait a month for the leather to settle in and there was nothing more he or Ford was going to do for me. I told him I have heard of leather stretching, but never shrinking and as far as I was concerned the repair was totally unacceptable for a warranty repair. the seat is not back in the condition it should be be after being "fixed". I stated if the repair could not be made using new seat covers, Ford needs to send me a new seat. I was given the obligatory I will look into that for you ..........2 weeks ago with no further contact from the dealership.
What do I do now? Will anybody care?
Edited by BiXLL, 31 December 2016 - 06:57 AM.