I bought a secondhand 2013 FFH - it had an original registration date of August 2012, so it's among the very first cars to roll off the production line when this car was first launched, and hence far more likely to have problems than a brand new 2015/2016 model.
I haven't had a flawless experience as you can see here: http://fordfusionhyb...ary/#entry96822However none of those problems were serious - the car has never been rendered undriveable in any way. I've put over 14,000 km on it since I bought it and it feels as good as new.
I'll admit that the TCH and HAH are probably safer if you're super paranoid about reliability, but the FFH has not disappointed me so far and at the very least, it's better than the average German cars. The rule of thumb is Japanese > American >>>> German for reliability.
The FFH's advantages are technology (as you found out) and storage - the rear seats fold down like a normal car and so the hybrid battery doesn't compromise the storage space as much as in the TCH and HAH.
When you test drive the FFH, ask the dealer to let you try both the SE and Titanium models. The quality of the leather in the SE (part of the Luxury package) is noticeably different from the quality of the leather in the Titanium (it comes standard). In my opinion, the Titanium's leather is far superior - softer and plusher all around. I drive an SE and didn't realize the leather was different in the Titanium until I sat in one at an auto show. The Titanium also comes with a superior sound system - I'm no audiophile and honestly can't tell the difference, and I'll just say that the SE's sound system is good enough for me.
Also the MyFordTouch system is great when it comes to features, but a bit of a letdown in performance... it's nowhere near as bad as it was a few years ago, but the response and processing times leave something to be desired (even my dad's 2009 Lexus has faster response, though on the flipside the Lexus system is a POS in terms of features and user-friendliness).
If you're willing to wait till next summer (2016), then Ford will introduce the QNX-based infotainment system to replace MyFordTouch. I've seen videos of the QNX system and it's a zillion times better - it even sports an iPad-esque capacitive screen that allows you to swipe and pinch like on a phone.
I assume you're buying brand new? If not, 2013/2014 used are safe bets, but have a few annoying flaws that were corrected for 2015:
- Passenger seat on 2013/2014 models can't be raised. Only reclined and moved forward/backward. I wish I could rip out the seat and replace it with one from a 2015 model!
- The turn signal lever on 2013/2014 models can be confusing to first time drivers - you push it to the first click for a 3-click self canceling signal, and push it all the way past the click for a full signal. On 2015 models, pushing it to the click now activates a normal signal.
- Early 2013 models were loud when you stepped on the gas. Newer cars have mufflers on the air intake tube to mitigate this.
My precious: 2013 Fusion Hybrid SE Ice Storm - Luxury Package (Dune), Navigation, Tech Package, Active Park Assist, Moonroof (ugh), 18" premium painted luxury wheels. Built in July 2012, bought CPO (former demonstrator) in May 2014. 6.3L/100 km lifetime fuel economy
Current temporary ride: 2003 Lexus LS430 w/navigation and parking sensors. Bought in December 2002, selling when I graduate