C-Max Low 12V Battery Customer Satisfaction Program

[billford]

I know this is a Fusion forum but I found this advanced notice of a Cmax recall. Maybe it will carry over to the Fusion?

 

Actually its not a recall, but its for "Customer Satisfaction"

view.pdf

Edited May 21, 2015 by billford

[acdii]

Interesting, for Canada. It would explain why some cars have low 12v batteries.

[hybridbear]

Interesting. I wonder if it will happen in the USA too... I've read some of the threads on the C-Max Forum. It seems like a lot more of them have battery issues than FFHs. The Energi models don't usually have low 12V battery issues since they charge the 12V while connected to the EVSE.

 

Edit: I updated the topic title since it isn't actually a recall...

Edited May 21, 2015 by hybridbear

[GrySql]

There is a similar bulletin for the USA, it's good for one year.

 

All U.S. Ford and Lincoln Dealers

May 18, 2015

Customer Satisfaction Program 15B04

Certain 2013 and 2014 Model Year C-MAX Hybrid Electric Vehicles HEV- 12 Volt Battery Test and Module Software Update

 

 

[machoman1337]

Last November I got a new 12V battery from Ford because the powertrain reprogramming procedure for a recall failed - a bad battery was the cause of the problem.

 

Turns out the battery had died and been recharged several times when sitting at the original dealer's lot in Toronto (it's a former demonstrator car). That also explained why the "Accessory Mode" in the ignition never worked up till then.

 

I was without my FFH for a whole night because of this (they had to ship a new battery from Edmonton), and I absolutely hated the loaner Fiesta they gave me.

[lolder]

Ford spent millions on HVBs but can't seem to build a decent 12 anymore.