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Guest Message by DevFuse

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Register your Fusion Hybrid at the official Ford authorized registry here.

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C-Max Low 12V Battery Customer Satisfaction Program

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5 replies to this topic

#1 OFFLINE   billford


    Fusion Hybrid Enthusiast

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  • Region:U.S. Pacific Coast
  • Location:Seattle
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  • My Hybrid's Year:2014

Posted 20 May 2015 - 07:43 PM

I know this is a Fusion forum but I found this advanced notice of a Cmax  recall. Maybe it will carry over to the Fusion?


Actually its not a recall, but its for "Customer Satisfaction"

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Edited by billford, 20 May 2015 - 07:46 PM.

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#2 OFFLINE   acdii


    Fusion Hybrid Legal Resident

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  • Region:U.S. Great Lakes
  • Location:Harvard
  • Current Vehicle:2013 HyTi, 2013 Flex EbTi
  • My Hybrid's Year:2013

Posted 20 May 2015 - 07:50 PM

Interesting, for Canada. It would explain why some cars have low 12v batteries. 

Drive Smarter, Not Faster

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#3 OFFLINE   hybridbear


    Fusion Hybrid Fanatic

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  • Region:U.S. Northern Plains
  • Location:Minneapolis, MN
  • Current Vehicle:2013 Focus Electric, 2013 Fusion Energi Titanium
  • My Hybrid's Year:2013

Posted 20 May 2015 - 08:28 PM

Interesting. I wonder if it will happen in the USA too... I've read some of the threads on the C-Max Forum. It seems like a lot more of them have battery issues than FFHs. The Energi models don't usually have low 12V battery issues since they charge the 12V while connected to the EVSE.


Edit: I updated the topic title since it isn't actually a recall...

Edited by hybridbear, 20 May 2015 - 08:29 PM.

Current Vehicles

2013 Ford Fusion Energi Titanium - White Platinum Metallic

2013 Ford Focus Electric - Ice Storm



Previous Vehicles

2013 Ford Fusion Hybrid SE x2


#4 OFFLINE   GrySql


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  • Region:Decline
  • Location:So Cal
  • Current Vehicle:Yes
  • My Hybrid's Year:Decline

Posted 20 May 2015 - 11:05 PM

There is a similar bulletin for the USA, it's good for one year.


All U.S. Ford and Lincoln Dealers

May 18, 2015

Customer Satisfaction Program 15B04

Certain 2013 and 2014 Model Year C-MAX Hybrid Electric Vehicles HEV- 12 Volt Battery Test and Module Software Update




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The Time Machine....
'13 FFH SE - Platinum White
Custom ordered, build date: 11/30/12, delivered: 12/12/12 - Sold: 09/05/15

#5 OFFLINE   machoman1337


    Fusion Hybrid Enthusiast

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  • Region:Canada British Columbia
  • Location:Vancouver
  • Current Vehicle:FFH SE Ice Storm/Lexus LS430
  • My Hybrid's Year:2013

Posted 15 June 2015 - 05:14 PM

Last November I got a new 12V battery from Ford because the powertrain reprogramming procedure for a recall failed - a bad battery was the cause of the problem.


Turns out the battery had died and been recharged several times when sitting at the original dealer's lot in Toronto (it's a former demonstrator car). That also explained why the "Accessory Mode" in the ignition never worked up till then.


I was without my FFH for a whole night because of this (they had to ship a new battery from Edmonton), and I absolutely hated the loaner Fiesta they gave me.

My precious: 2013 Fusion Hybrid SE Ice Storm - Luxury Package (Dune), Navigation, Tech Package, Active Park Assist, Moonroof (ugh), 18" premium painted luxury wheels. Built in July 2012, bought CPO (former demonstrator) in May 2014. 6.3L/100 km lifetime fuel economy


Current temporary ride: 2003 Lexus LS430 w/navigation and parking sensors. Bought in December 2002, selling when I graduate

#6 OFFLINE   lolder


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  • Current Vehicle:2010 FFH 501A Trim
  • My Hybrid's Year:Decline

Posted 15 June 2015 - 11:18 PM

Ford spent millions on HVBs but can't seem to build a decent 12 anymore.

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