GiosHS Report post Posted December 13, 2013 I got the new software installed today and it works great! It only took a few minutes, and I now have HD radio. I am very pleased with the way the dealership handled it and the outcome. Quote Share this post Link to post Share on other sites
Howie411 Report post Posted December 16, 2013 Is there a TSB #? Calling my dealer and telling them I saw their is a fix on the forum doesn't seem to work to well. :) Quote Share this post Link to post Share on other sites
GiosHS Report post Posted December 16, 2013 I don't know the TSB number, but have your service dept call the service dept at Arlington Ford in Arlington Heights, IL and they can tell them. There is another person who posted here that their HD radio was fixed, too, and noted the location of their dealership, and that dealership should also be able to answer the question. Quote Share this post Link to post Share on other sites
acdii Report post Posted December 16, 2013 When you guys find the TSB, PM Me or Hybridbear and we will sticky it under the TSB threads. Quote Share this post Link to post Share on other sites
Lloyd2 Report post Posted December 17, 2013 Took my 2014 Fusion Hybrid Titanium with 500 miles in for service this morning here in Grand Rapids, Mi. at Borgman Ford to fix the dead HD radio. All went well and in about an hour I had my new Fusion Hybrid back with the HD radio now working! One happy camper here! Quote Share this post Link to post Share on other sites
Howie411 Report post Posted December 20, 2013 (edited) FYI, my salesman just emailed me a copy of this letter (see attachment). My favorite part is where it says, "in interest of customer satisfactions". Ummm you had a mistake when building the car, you should be fixing it no matter what..... Info - Recall - HD Radio - Fusion & MKZ.pdf Edited December 20, 2013 by Howie411 Quote Share this post Link to post Share on other sites
Howie411 Report post Posted December 26, 2013 Just took my car to get the HD radio fixed. In an out in about an hour. Quote Share this post Link to post Share on other sites
MD_Fusion_Lover Report post Posted January 18, 2014 I got this letter BEFORE I got my replacement vehicle! Way to go Ford! For forum search purposes, it's Customer Satisfaction Program Number 13B18. Seriously Ford, couldn't you just make this fix BEFORE I took delivery of the vehicle? Nothing like going through the BBB resolution process with a car full of issues only to get a new one that already has an issue (small, but still an issue) from MILE ONE? Quote Share this post Link to post Share on other sites